This used to be a hotel that I would frequent when I was in the area for work, every few weeks. As a Diamond member I was always treated well when staying there on business trips.
Recently I booked a room using points, and brought the family with me. I was surprised at how the front desk staff treated us. I could not believe some of the things that came out of Alison's mouth. I guess I am just surprised that her actions would be excepted by the management!
If I were to offer any advice to travelers, I would recommend you do not come to this property. It appears that management has lost control of this property. What you will find is pubic hair in the bathrooms, hair from the maids in your sheets, air conditioners that only barely work, and an overly arrogant staff.
I have seen from past reviews that if you write anything negative about this hotel, the GM will respond with something very accusatory. So bring it on GM, just understand that you used to have my paying business. You lost my paying business because of a free rewards night. Serious party foul.
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- Also Known As:
- Quality Inn And Suites - Fairfield / Napa Valley
- Quality Inn & Suites - Fairfield / Napa Valley Hotel Fairfield
- Holiday Inn Fairfield
- Fairfield Holiday Inn