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Reviews (1,619)
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Reviewed July 11, 2018 via mobile

Avoid this place at all costs. Very dishonest staff. GM is totally rude and very dishonest!
We left some clothes there accidentally and have been lied to on multiple occasions. Terrible! 3 weeks later still no clothes. We were first told they couldn’t send them we would have to drive up there hundreds of miles to pick them up.

Stayed: July 2018, traveled with family
Thank THUMPERB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrea R, General Manager at Best Western Plus Bayshore Inn, responded to this reviewResponded July 13, 2018

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 707-268-8005.


Sincerely,

Andrea Randall
General Manager
Best Western Plus Bayshore Inn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 10, 2018

What a nice hotel, the rooms clean, everyone I came in contact with that worked for the hotel was pleasant and helpful. The location is perfect, there are a few restaurants walking distance, great atmosphere

  • Stayed: July 2018, traveled with family
    • Value
    • Sleep Quality
    • Service
Thank Nikiloli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 9, 2018

We enjoyed the stay here- great breakfast & it was close to walk to shops, restaurants, movies, etc. The jacuzzi suite was spacious & clean.
Pet friendly too which was great! We would stay there again for sure :)

  • Stayed: July 2018, traveled with family
    • Value
    • Sleep Quality
    • Service
Thank ChristopherBennett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 30, 2018 via mobile

Check in was very slow. We had a prepaid voucher which staff did not appear to understand. We were charged for the room then refunded. In fact they also tried to charge us at checkout too. We were given an accessible room for no reason as neither of us are disabled. However, the room was clean and comfortable with an extremely large shower cubicle, to allow for the disability we don’t have. Breakfast was very basic but it was included.

Stayed: July 2018, traveled as a couple
Thank Brixham23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 25, 2018

I stayed at this hotel for three nights. It is a three story building built in a “U” shape. The rooms on the north side face a mall and Highway 1. The traffic noise in this section of the building is relentless with motorcycles, diesel engine trunks, construction trucks and cars racing up and down the highway. The noise is 24/7.
Breakfast is served adjacent to the lobby. The room is too small, and there is not enough staff to handle the many guests who attend the free breakfast. The food is not replenished, and people have to wait or do without.
The guest laundry has one washer and drier. The fitness room has one treadmill and elliptical machine. The resistance machine is useless.
If you stay here, make sure you do not get a room on the north side of this hotel unless you love noise day and night.

Stayed: June 2018, traveled with family
1  Thank Larry Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrea R, General Manager at Best Western Plus Bayshore Inn, responded to this reviewResponded June 26, 2018

Thank you for your feedback and for staying at our hotel. I apologize that we did not exceed your expectations. Our hotel will be undergoing renovations in the near future to correct some of the issues discussed. We will be having a complete remodel of our lobby and breakfast area as well as our fitness center. I am hoping you will give us an opportunity to serve you again in the future when our renovations are completed.

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