I am taking the unusual step of writing this view before we depart as I am interested to see how the management respond.
We got off to a bad start In that our room was not ready on time and had not been properly prepared i.e. dishwasher not emptied, mould on the shower curtain, surfaces not cleaned, etc. We were offered alternative accommodation but in wanting to avoid the hassle of moving we asked for the place to be given a thorough cleaning.
There are tiny handprints on the bedroom sliding door mirrors from previous residents who presumably had a small child with them. So it seems that we are still waiting for the accommodation to be cleaned as agreed with the duty manager.
The furniture is rather shabby e.g the sofa is in poor condition with the seat cushions being threadbare and damaged.
Last night the BBQ by our place did not work and is presumably out of gas. I reported this at the time and was told that it would be replaced. There are plenty of alternative BBQs to use, so no great drama. But this morning the BBQ in question has been cleaned but still does not work.
The gym is relatively small and popular first thing in the morning. Two out of four treadmills have been out of order for most of our stay.
On a positive note the resort is kept clean and tidy and seems to be a great place for families; the adult only pool provides a quiet environment to relax.
The concierge was very helpful in arranging a whale watching trip for us, which is greatly appreciated.
In overall terms we are accustomed to receiving far better quality service, which has been disappointing. Despite this we are still enjoying our stay but it could have been so much better.
- Official Description (provided by the hotel):
- Welk Resort San Diego is a Southern California vacation all suite/villa destination Resort and Water Park offering couples and families the ultimate San Diego getaway experience. Just minutes from world famous destinations San Diego Zoo's Safari Park (20 minutes), LEGOLAND (25 minutes), San Diego Zoo (40 minutes), San Diego Gaslamp District (35 minutes), SeaWorld (40 minutes) Temecula wineries, area casinos, and some of the most beautiful beaches (30 minutes) in the world! Welk Resorts offers luxurious and spacious one and two bedroom villa suites, with panoramic views of golf courses or surrounding mountains. Villas include sitting and dining areas, complete kitchens with full cookware and dishware, patios or balconies, and complimentary WiFi access. Parking is complimentary and there are no resort fees. Guests will experience casual dining at Canyon Grille restaurant or Pizza Hut Express, fun in the sun at Five Clubhouses featuring one colossal pool and seven large pools & 8 spas, two water slides, two kids' splash pads and playgrounds, table games, catch and release fishing pond, hourly planned activities for all age groups, new for 2016 state of the art fitness center, lighted tennis courts, and a relaxing round of golf on one of two 18 hole golf courses. The Welk Resort Theatre is home to top-notch talent performing Broadway style musicals and starring in comedy and variety shows, including tribute bands. During the Summer are music festivals at the Welk Amphitheatre on the Greens. ... more less
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- Also Known As:
- Welk Resort San Diego Hotel Escondido
- Welk Hotel Escondido
- Welk Resort Escondido
- Welk Hotel San Diego