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“Watch Out for Hidden Fees...” 3 of 5 bubbles
Review of Econo Lodge Moonlight Beach

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Econo Lodge Moonlight Beach
Ranked #1 of 9 Hotels in Encinitas
Certificate of Excellence
Sebastopol, California
Level Contributor
99 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
“Watch Out for Hidden Fees...”
3 of 5 bubbles Reviewed December 24, 2012

I was shocked that this motel listed it was "pet friendly". They did not list their fees, and when we arrived, they wanted to charge $25 for 1 night for 1 small dog.

This was and additional - and surprise 33% fee

We travel a lot and with our dog. When I reviewed the website the$25 fee is not posted. Had I known, At that high rate I would have chosen another motel.

I do think the $25 fee is excessive. But what I felt ripped off about was the rate was not published. I find this deceptive and lacks integrity.

In a service industry like tourism, integrity is key. I hope the owners take my comments to heart.

  • Stayed December 2012
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank adventureguy2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeelaEconoEncinitas, Guest Relations Manager at Econo Lodge Moonlight Beach, responded to this review, January 12, 2013
Dear Guest,

We sincerely apologize that you felt inconvenienced and it is not our intention to mislead you regarding the fee. Our goal is to provide quality services like no other hotels can offer and we always make sure that our valued customers like you get the services more than what they pay for. We are also thankful for bringing this up on our attention and rest assured that this will be discussed on our regular meeting for us improve our services. We hoping that you’ll still leave your doors open for Econo Lodge on your future trips. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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305 reviews from our community

Traveler rating
    132
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    9
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (91)
Date | Rating
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English first
Salt Lake City, Utah
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed November 28, 2012

We had a wonderful time! The rooms were nice and clean. Great to have microwave and fridge. Plenty of room for the 4 of us 2 adults and 2 teenagers. Very close to the beach and lots of places to eat nearby. Staff was awesome. We had room to park our long bed truck, which was nice, this close to the beach. We will be staying here again. If you have problems going upstairs be sure to ask for the first floor, did not see an elevator, not a problem for us. Nice big screen TV, we didn't spend time watching it though to many things to do.

Room Tip: Chose a room on the first floor if you have mobility issues, didnt' see an elevator
See more room tips
  • Stayed August 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SLC1UT2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeelaEconoEncinitas, Guest Relations Manager at Econo Lodge Moonlight Beach, responded to this review, December 19, 2012
Dear Guest,

This serves as a motivation for us to provide constant quality services to our valued customers like you. We are grateful that you had such a great time during your stay with us and we are happy that we have provided you services more than what you pay for. We are looking forward to serving you again in the future. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed November 5, 2012

Needed a low-price alternative close to La Costa Resort & Spa in Carlsbad for a wedding, and this EconoLodge in Encinitas was perfect. The staff was friendly, the parking was easy, the room was simple and clean, the bed was comfy (king size room), the air worked, the window cracked open a little for fresh air but not all the way (for safety), and the refrigerator and microwave were nice to have. Note that the refrigerator is unplugged when you check-in... so if you need it, plan on waiting for it to cool down. We missed the free breakfast, but there are lots of places to eat down the street.

  • Stayed October 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank J-biztraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeelaEconoEncinitas, Guest Relations Manager at Econo Lodge Moonlight Beach, responded to this review, December 6, 2012
Dear Guest,

We are happy that you really had a great time during your stay with us. This feedback serves as a motivation for to do more and give more. Our customer always matters to us and we always make sure that we are provide them the services that they truly deserve.We hope to see you again the soonest. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oceanside, California
Level Contributor
52 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed October 23, 2012 via mobile

I have stayed here two times, every time it was an excellent experience. The staff is extremely friendly and helpful. The room was perfect great bed, clean. The morning breakast was fine as well. If your in Encintas and need a place to stay try this platinum award winning hotel. Great job and hats off to their high standards.

Stayed October 2012
Helpful?
Thank David D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeelaEconoEncinitas, Guest Relations Manager at Econo Lodge Moonlight Beach, responded to this review, December 6, 2012
Dear Guest,

Thank you for writing about your stay and for mentioning our location. We always provide to our valued customers like you an accessible location, clean, cozy environment and excellent customer service. We’re glad that we have provide these services to you. By this, we are looking forward to serving you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, CA
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed October 2, 2012

This is a standard, smallish-sized property. Construction appears to be relatively new. Our room was spacious. The frig and microwave were an unexpected bonus. When making the reservation, I indicated that we would have bicycles, and would appreciate a room where it would be easy to roll them in for overnight safekeeping. I was delighted that they listened - and did it! The room was closest to lobby, first floor. The room was spacious enough that we could store the bikes and still walk around the room.
I guess they made up for the spacious room with the tiny bathroom. There is zero counter space at the sink. The size of the shower is basic. The water flow is such that, when we got exactly the right temperature, it caused that loud noise in the pipes. We solved the problem by pushing the handle in (less flow, noise goes away) - but the people in the room next door didn't figure out that solution when they took their shower at 5 am!
The hotel management is a family affair. Everybody pitches in. They were very friendly, interested in our trip/ arrival (how was traffic?).
This is a great location, and a good value, for someone wanting a quick weekend getaway. Cute shops in Encinitas, a short hop to Solana Beach, and another short hop to Del Mar. In fact, it was very pleasant - and easy - bicycling. There's a farmer's market across the street Sundays 10 am - 2 PM. Take your cooler and load up with fresh, yummy stuff for the week ahead. Don't miss the pickles.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank qwerty818
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeelaEconoEncinitas, Guest Relations Manager at Econo Lodge Moonlight Beach, responded to this review, October 3, 2012
Dear Guest,
We are happy that you had a wonderful stay with us. We want nothing but the best services that we can provide to our valued customers like you. Our goal is cater impeccable service, cozy, clean location and amazing experience. We assure you that we will maintain this and further improve the things that we need to improve. We hope to serve you again in the future. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Layton, Utah
1 review
5 of 5 bubbles Reviewed September 28, 2012

My husband and I stayed at the Econo Lodge in Encinitas, because it was close to our Niece's house who we were visiting and the reviews seemed better than any of the other hotel/motels in the area. The previous night we had stayed at the Hyatt next to Sea Port Village in San Diego (a 4 star hotel), so we were concerned that we would be very disappointed going from there to the Econo Lodge. However, we were extremely surprised. Our room was very clean and comfortable. It included a refrigerator and microwave which was nice. Although there's not much to the facilities (which we expected, since it is a 2 star), the room was much nicer than we anticipated for a 2 star. The location is great, you can walk to many great local restaurants and beach access is just 2 blocks to the west (pretty steep stairs though). The staff was really friendly and accommodating. Also, we stayed 2 nights and still only paid about 2/3 of what we paid for our 1 night at the Hyatt. We would definitely stay again and recommended it to our Niece for future visitors.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Krista O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeelaEconoEncinitas, Guest Relations Manager at Econo Lodge Moonlight Beach, responded to this review, September 30, 2012
Dear Guest,
Making your stay as unforgettable and memorable is one of our goals here in Eureka Springs. We want nothing but the best experience for our customer and we also appreciate your time in sharing your positive experiences with our hotel during your entire stay. We are hoping to see you again in the near future. Thank you very much.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oceanside, California
Level Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
2 of 5 bubbles Reviewed September 14, 2012

Pros - Location close to the beach, excellent customer service from the hotel stuff (2 girls working for an uncle-owner) and the price.
Cons- it's a 2 story building with no elevator, and if you got a bad knees the stairways wil kill you so do not take second floor room. Breakfast - you have to eat it in your room no breakfast area at all. In the room - for a double bed there are only 2 pillows (granted we ask for one more and got it pretty quick). A/C is pretty old and loud, shower head could be higher. I do not like to take my laptop, but no PC or printer on premises for airline check in, boarding passes print, checking on your E-mail, etc. Also I like to get my free newspaper (even USA Today) but it's not provided.

  • Stayed August 2012, traveled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank marcian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeelaEconoEncinitas, Guest Relations Manager at Econo Lodge Moonlight Beach, responded to this review, October 3, 2012
Dear Guest,
We appreciate your time in making this review. We are also happy that you liked our location and most especially our customer service staff. We also sincerely apologize for all the inconveniences that you have experienced during your stay with us. We assure you that the flaws that we have are greatly acknowledged. We would like to let all our valued customers like you that we may not be perfect hotel but we always make sure that we provide cozy, comfortable location, great accommodations and impeccable service beyond expectations. Despite the experience that you had, we are still hoping to serve you again in the future. Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Econo Lodge Moonlight Beach

Property: Econo Lodge Moonlight Beach
Address: 410 N Coast Highway 101, Encinitas, CA 92024-2529
Phone Number:
Location: United States > California > Encinitas
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
Ranked #1 of 9 Hotels in Encinitas
Price Range (Based on Average Rates): $
Hotel Class:2 star — Econo Lodge Moonlight Beach 2*
Number of rooms: 30
Reservation Options:
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Also Known As:
Econo Lodge Encinitas
Encinitas Econo Lodge

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