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Hampton Inn & Suites Sacramento-Elk Grove Laguna I-5
Ranked #1 of 6 Hotels in Elk Grove
Certificate of Excellence
GreenLeadersSilver level
Matthews, North Carolina
Level Contributor
86 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Everything is great, but...”
Reviewed August 30, 2012 via mobile

This hotel has the slowest Internet service. Wifi or hard-wired, the web crawled like a vehicle in rush hour traffic in LA during my entire stay. There is a Starbucks within walking distance that has acceptable signal strength if you need to get work done.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JPC3481
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kit S, General Manager at Hampton Inn & Suites Sacramento-Elk Grove Laguna I-5, responded to this review, September 21, 2012
Thank you for your comments regarding your recent stay with us. We always welcome the opportunity to hear from our valued guests. I sincerely apologize for the less than perfect experience with our internet service. I’m very happy to inform you that due to our guest responses regarding slow internet, we contacted our current service provider and upgraded our internet to a much faster speed. I have personally tested the new faster internet throughout the entire hotel and I’m happy to report that the internet speed is now amazingly fast. Thank you again for your comments, we look forward to providing outstanding customer service every time you visit Elk Grove, and look forward to seeing you soon because we love having you here! Kit Syn – General Manager
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535 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • Any
English first
Cheltenham, United Kingdom
Level Contributor
48 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed August 26, 2012 via mobile

There are lots of good things about this hotel but equally as many bad!
Very clean, friendly staff, reasonable price, good free breakfast, but.....
The worst internet connection since dial up days, I can't run my business without the Internet and this was unusable not just in the room but in the lobby and food areas too.
The quilt / comforter was very lumpy, it wasn't possible to lye on the bed without removing this first, this is something I have come across in numerous Hampton Inns.
The bed sheet elastic was almost completly gone which meant throughout the night the sheet kept coming off.
It was ok but not great, I won't be back

Stayed August 2012, traveled with family
Helpful?
Thank Andrew S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kit S, General Manager at Hampton Inn & Suites Sacramento-Elk Grove Laguna I-5, responded to this review, August 27, 2012
As a General Manager, I love hearing feedback from our guests. Thank you very much for your comments about our hotel and your recent stay. We do pride ourselves on providing a warm, friendly and clean environment to every guest. I’m very sorry to hear about your less than satisfactory internet connection experience at our hotel. I’m pleased & excited to inform you that this issue has been addressed and we’re almost in the final phase of getting faster internet speed in the hotel. I anticipate the new faster internet being up & running in the next few weeks, if not sooner. On behalf of the entire staff & myself, thank you again for taking the time to write about your stay with us. You have helped us make our hotel better. We hope to see you soon because we love having you here! Kit Syn – General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 11, 2012

It was perfect for us since we were passing through and didn't want to fight the traffic in the morning when we left the Sacramento area. Great breakfast too and included! Starbucks nearby makes up for their not so wonderful coffee. Freeway is right there but it is not noisy at all. Pool looked nice but we had to get on the road so we didn't take a dip.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lovelycoupletravler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kit S, General Manager at Hampton Inn & Suites Sacramento-Elk Grove Laguna I-5, responded to this review, August 27, 2012
Thank you for sharing your positive experience. We love hearing from our satisfied guests. We always hear that our location being right off the Interstate is very convenient for travelers. We’re also very happy to hear that you enjoyed our complimentary hot breakfast. We do pride ourselves in offering a safe, clean & friendly environment to all our valued guests. On behalf of the entire staff & myself, thank you for staying with us and we hope to see you soon. Maybe next time you can enjoy our refreshing pool. We love having you here! Kit Syn – General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bothell, Washington
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 18, 2012

Stopped for one night on our way to San Diego. The room was very clean and the hotel looked fairly new. There is also a Starbucks right across the street. My kids swam in the pool which was small but clean and had a great time. Breakfast in the morning is very good and there are lots of choices. The only negative was that my husband needed to have his medication put in a fridge overnight. We ordered one and upon arrival it was warm inside. We asked for another, it never got cold and my husband's medication spoiled. Would have liked them to test the fridge first. It never got below 60 degrees.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Malia J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kit S, General Manager at Hampton Inn & Suites Sacramento-Elk Grove Laguna I-5, responded to this review, August 10, 2012
We love hearing from our valued guests. Thank you so much for the comments regarding your recent stay with us. I’m happy to hear that your family was able to enjoy our outdoor pool, clean rooms and the very convenient Starbucks Coffee store within walking distance to the hotel. I’m sorry to hear about the fridge not getting cold. Because of your feedback, we’re now checking all rooms with fridge’s every day to ensure their cold for arriving guests. Thank you so much for the feedback, you have helped us in making our hotel better for our future guests, we truly thank you for bringing this issue to our attention. On behalf of the entire staff & myself, we hope to see you soon because we love having you here at the Hampton Inn & Suites in Elk Grove. Kit Syn – General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
VA
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 17, 2012

My family and I passed through Elk grove and stayed the night here. The staff made every effort to ensure we were well taken care of. The hotel was immaculate from the outside in. Great value for the money! Near by there is plenty to eat and lots of convenience as well. Highly recommend! Not to mention a great breakfast included!

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kobicalvert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kit S, General Manager at Hampton Inn & Suites Sacramento-Elk Grove Laguna I-5, responded to this review, August 10, 2012
As a General Manager, I love hearing feedback from our guests. Thank you so much for taking some of your valuable time to comment on your recent stay with us. We consider our hotel a home away from home, so we want to make sure we treat every guest like our family. In my opinion hotels are very similar, beds, TV’s, 4 walls; to me what truly makes the difference and sets us apart from other hotels in the area is our wonderful friendly staff. On behalf of the entire staff & myself, we truly thank you for staying with us and your wonderful feedback. We hope to see you soon because we love having you here! Kit Syn – General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed June 16, 2012

We stayed here for one night on a long road trip. The Lobby and Breakfast area were the nicest I have seen in a Hampton Inn. The rooms were clean, comfortable and quiet. It is convenient to the freeway and there were several food options within walking distance. The free breakfast was very good, with decent coffee and several varieties of tea, hot and cold food, juice and pastries. I won this hotel through a Priceline bid and was very pleased with everything.

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank temi43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kit S, General Manager at Hampton Inn & Suites Sacramento-Elk Grove Laguna I-5, responded to this review, August 10, 2012
Thank you for sharing your positive experience. We love hearing from our happy satisfied guests. Our location being right off the Interstate is very convenient for travelers on a long trip and we always hear great things about our complimentary hot breakfast, especially the fresh hot waffles! We pride ourselves in offering a safe, clean & friendly environment to all our valued guests. On behalf of the entire staff & myself, thank you for staying with us and we hope to see you soon. We love having you here! Kit Syn – General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mesa az
Level Contributor
102 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed June 2, 2012

on the edge of a planned community Laguna in Elk Grove. Very clean and comfortable. We were given a key card for a room. When we entered we found it occupied, thank heavens the people weren't in it. We went back to the desk and the receptionist was wonderful. Apologetic and very accommodating. The beds are comfortable, nice decor. Would stay again.

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank misspiggy44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kit S, General Manager at Hampton Inn & Suites Sacramento-Elk Grove Laguna I-5, responded to this review, August 10, 2012
We love hearing feedback from our guests. Thank you so much for taking the time to write about your recent stay with us. We agree with you, we’re a great place in Elk Grove! We strive for perfection but sometimes things do happen that aren’t planned, so it’s very nice to hear that we resolved your issue in a professional & friendly manner. Thank you again and on behalf of the entire staff & myself, we thank you for choosing the Hampton Inn & Suites in Elk Grove. We look forward to seeing you soon because we love having you here! Kit Syn – General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Sacramento-Elk Grove Laguna I-5

Property: Hampton Inn & Suites Sacramento-Elk Grove Laguna I-5
Address: 2305 Longport Ct, Elk Grove, CA 95758-7127
Phone Number:
Location: United States > California > Elk Grove
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Elk Grove
#1 Family Hotel in Elk Grove
#2 Business Hotel in Elk Grove
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Sacramento-Elk Grove Laguna I-5 2.5*
Number of rooms: 110
Official Description (provided by the hotel):
The Hampton Inn & Suites Sacramento-Elk Grove hotel is surrounded by beautiful California greenery, public parks and appealing attractions (we're 12 miles from downtown Sacramento). Choose a spacious guest room, or upgrade to a suite with a sofa bed, microwave and refrigerator. Enjoy many amenities at our 100% non-smoking hotel, like our free breakfast (with hot and cold items), free WiFi in every room, LCD HDTVs, outdoor pool and whirlpool spa, fitness room, room service, on-site snack shop and free parking. ... more   less 
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Also Known As:
Hampton Inn And Suites Sacramento-Elk Grove Laguna i-5
Hampton Inn & Suites Sacramento-Elk Grove Laguna i-5 Hotel Elk Grove
Hampton Inn Elk Grove
Elk Grove Hampton Inn

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