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“Great Experience” 5 of 5 stars
Review of Extended Stay America - Sacramento - Elk Grove

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Extended Stay America - Sacramento - Elk Grove
Ranked #6 of 6 Hotels in Elk Grove
elk grove
1 review
“Great Experience”
5 of 5 stars Reviewed October 23, 2013

I have been staying at the Extended stay while working on a business expansion into the Sacramento area. I am very pleased with my experience. It is clean and well stocked with everything you need to get by and live like at home. The staff is GREAT. Sophia and Destiny have especially been helpful in making sure I have everything I need and are part of the reason It feels like home. I am happy and would recommend it to anyone traveling and looking for a comfy place to stay...

  • Stayed October 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank matthew f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Sacramento - Elk Grove, responded to this review, October 28, 2013
Thank you so much for sharing your experience with us. I truly appreciate your comments regarding your experience staying with us and our staff provided you with great customer service, fresh and clean room.

Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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99 reviews from our community

Traveler rating
    39
    18
    9
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    19
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Any
English first
Portland, Oregon
1 review
5 of 5 stars Reviewed October 23, 2013

Driving from Portland to Southern California is a long drive I stop at this hotel the prices were very affordable Sofia was assisting me, with awesome service. The room upstairs was outdated but you get what you pay for.

  • Stayed October 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Paris011937
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Sacramento - Elk Grove, responded to this review, October 28, 2013
Thank you for taking the time to write a review of your stay. I am proud of our team for providing you with great customer service, with a clean and affordable room.

The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sacramento, California
1 review
5 of 5 stars Reviewed October 22, 2013

I'm staying at this hotel for 3 months sofia and cesetely have been amzaing here tgey have made it feel like I was riggt at home everything is near by but the staff is always there for you, with out the staff this hotel wouldnt be awesome

  • Stayed October 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank shandigirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Sacramento - Elk Grove, responded to this review, October 25, 2013
Thank you for taking the time to write a review of your stay. I'm glad that you enjoyed your clean, fresh room and that our staff members were helpful, taking care of our needs. The staff and I would love to provide you with another comfortable stay in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
elk grove, California
1 review
5 of 5 stars Reviewed October 21, 2013

i recently stayed at the extended stay in elk grove and although the hallways smelled like cigarettes and marijuana the staff was amazing especially Sofia which is who i love to go to for the towels and toiletries that i need and she has great manners and she always on the job and quick to respond to things i need with politeness made sure i enjoyed my stay while i was there.

  • Stayed October 2013
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank crystalrh777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Sacramento - Elk Grove, responded to this review, October 23, 2013
Crystal - Thank you for your recent review of your stay. I am sorry to hear that the hallways smelled like smoke. In response to your feedback, I will make sure the hallways are diffused and the windows are open. I really appreciate you bringing this to our attention. I'm glad to hear that our employee provided great guest experience and clean room.

We appreciate your kindness and for taking the time to write a review of your stay. Thank you again for your review of your stay we look forward to seeing you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
1 review
5 of 5 stars Reviewed October 13, 2013

i stayed at extended stay america and when i came in i immediately was greated by Sofia she was very professional and had a great smile. i was tired and she made my check in process very fast and efficent. she upgraded me to the first floor and the room nice.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Hd0g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Sacramento - Elk Grove, responded to this review, October 15, 2013
Thank you for taking the time to write a review of your stay. I am glad to read that that your room was fresh and clean and that our staff provided you with such great service, especially Sofia. I will be sure to share your kind thoughts with her and the entire team.

Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sacramento, California
1 review
4 of 5 stars Reviewed September 26, 2013

I stayed here for 5 weeks on a work assignment. overall the experience was pleasant. The manager and staff are very friendly and helpful. there were some minor gliches ie hallway next to the elevator smelling like smoke/less than new carpeting. Overall I had a pleasant stay; the grounds were very quiet at night and I slept well. housekeeping was timely. renovations are to be completed soon. I recommend anyone to stay here.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Nbspeech
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Sacramento - Elk Grove, responded to this review, October 1, 2013
I appreciate you taking the time to write such a great review. We appreciate you letting us know about the smoke smell by the elevator and the carpet issue. We will be resolving these issues right away. We are happy to read that we provided you with courteous customer service, a quiet location and timely housekeeping.

The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed September 20, 2013

I stayed at this hotel with my family for one night. I wanted to check out immediately after lying down for an hour. When I first walked in the doors I was greeted by a nice young woman. I couldn't tell you her name to save my life. After some hiccups due to a very understood policy I went to my room. I arrived on the second floor only to be fronted by a horrid smell. I am pregnant and have a very heightened sense of smell. I was nauseated walking from the elevator to the room even being on medication. Upon reaching my room after a struggle due to no bell cart I walked in and was greeted by an huge heat wave. The room is yes outdated but it was stifling. I quickly turned on the AC. It worked thank heavens. My family and I went to the wedding where my 80 year old disabled grandmother tells me that even though we booked 2 months ago and where promised a ground floor room she was notified at her check in that they had none. Somehow they found none for her. My aunt asked how much we played and we discovered a 6.00 difference in our rates even though she was an AARP member. Her rate was higher and it was the same room. I will never stay here again. The walls are so thin that my neighbor was watching a sea movie. My upstairs neighbor takes showers at 11:30 and there is not nearly enough handicap accessible parking. Also one of our beds was properlh dressed and the other was missing blankets. I tried to give this place a shot. I was very disappointed. I will never stay at this chain again. I would pay double the price to avoid this again.

  • Stayed September 2013
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank stangdoll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Sacramento - Elk Grove, responded to this review, September 23, 2013
Your review for our hotel was recently brought to my attention. I am so disappointed that your stay wasn't comfortable. Please accept my apology. To ensure that a situation like yours doesn't happen again, My team is making sure that all requested by guest are honored subject to availability. We will also ensure that inspections of guest rooms are taken place prior to arrival to ensure linens are in place and cleanliness are to standard.

Thank you very much for providing us with your feedback. If you would like to discuss this further, please do not hesitate to contact me at seg@extendedstay.com. We hope that you will give the opportunity to provide you with a better stay the next time you're in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Extended Stay America - Sacramento - Elk Grove

Property: Extended Stay America - Sacramento - Elk Grove
Address: 2201 Longport Ct, Elk Grove, CA 95758-7126
Phone Number:
Location: United States > California > Elk Grove
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #6 of 6 Hotels in Elk Grove
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Sacramento - Elk Grove 2.5*
Number of rooms: 92
Reservation Options:
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Also Known As:
Extended Stay Elk Grove
Elk Grove Extended Stay
Extended Stayamerica Sacramento

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