I was pleased with the room and cleanliness but the staff was more concerned about thier own conversations than customers. Priced higher than most Holiday Inn expresses in the area. Not worth the price differenceMore
I was pleased with the room and cleanliness but the staff was more concerned about thier own conversations than customers. Priced higher than most Holiday Inn expresses in the area. Not worth the price differenceMoreShow less
Thank you for choosing to stay at our hotel and we thank you for your inputs.
We only stayed one night as we were passing through on a road trip. Five stars on the rooms considering the price we paid from Hotwire. The staff was friendly, the rooms were clean and everything was in working order. The location is very convenient being next to the 99 freeway and sitting on the edge of a shopping mall. Plenty of places to eat, within walking distance. We drove a little further to Elk Grove Blvd and had an really tasty dinner at Thai Chili. If you like Thai food, you have to go there.
We had two rooms, one backing to the freeway, the other across the hall backing to the street. I didn't notice too much traffic noise but we were all pretty wiped so it did not bother any of us. There was a mini fridge and microwave which I always appreciate having.
The free breakfast was meh since it was mostly pre-cooked or packaged for convenience, so 3 stars on the food. The selection consisted of hard boiled eggs, yogurt, cereal, assorted breads, banana, bacon, cheese omelette and pancakes. The bacon was good (thin but crispy) but the pancakes were pretty awful. The omelette was decent if you like processed cheese and the OJ is watered down. I agree with other reviewers who commented that there should be more fruit available even if it's a bowl of apples, oranges and bananas. However, we didn't stay here for the food, so it's not a deal breaker.
I would definitely stay again, particularly if you can get a promotional rate.
Thank you. We truly appreciate your comments of our hotel. Daily we do try to have a variety of fresh fruit available the entire day at our hotel such as bananas and apples for health conscious eaters. We hope to see you again at our hotel.
We recently stayed three nights at this hotel in Elk Grove. It is a lovely hotel and the front desk staff could not have been friendlier. They were certain to greet us every time we came in or left the hotel and one of the staff members gave us directions to a certain business establishment. The hotel is on an intersection that has restaurants and stores on the same property and also across the streets. Our room was large and very comfortable and was complete with coffeemaker, small refrigerator and microwave. The breakfast had a large selection of items and the dining area is roomy and pleasant. Included in the buffet - scrambled eggs, hot rolls, pancakes, cold cereals, muffins, breads as well as juice and coffee. We were able to book this hotel through Hotwire making the savings for our three night stay considerable. We travel to this area frequently as we have family there and we will definitely make this hotel our base in the future.
Thank you for choosing to stay at our hotel on your trip. Our staff is truly customer oriented.
I stayed here for 11 days and found it to be very pleasant, clean and comfortable. The people at the front desk were quite service oriented and friendly and it was all around a good experience. My only negative comment is that there was no yogurt in the refrigerator a couple of the mornings and on other days there were always less than 5 or max. yogurts....and as a health freak, that is about the only thing to eat at HIE breakfasts that is remotely healthy with exception of bananas. In general, HIE and other hotel breakfasts are a recipe for being or getting fat.
But other than that small item, this hotel was really nice....
We thank you for staying at our hotel. We strive to exceed everyone’s expectations with customer service. Our hotel will add additional yogurts daily to the breakfast bar as we support a healthy lifestyle.
This hotel was fine - it is slightly below the average for what I have come to expect from a Holiday Inn Express, but it was fine. The location is convinient, the desk staff was very nice, and our room was clean. The beds weren't as comfortable and the linens not as nice as at other Holiday Inn Express hotels where I have stayed. The furnishings and decor also seemed to be on the cheap side. There wasn't anything wrong with the hotel and I would stay there again if staying in the area, but it wasn't quite up to par for the brand. .
Thank you for choosing to stay at our hotel. We are always striving to ensure every guest's stay is excellent. We strive to be better than your expectations.
I loved my stay at this hotel! When checking in, Maritza who was working that evening greeted me right away and made me feel very welcomed. My overall stay at this hotel was great. It was in a great location and liked the fact that it was close to my family's house. I will definitly be staying at this hotel in the future.
Thank you for your great compliments on our staff and hotel. We strive to offer legendary customer service at our hotel. We look forward to seeing you on your next visit.