They gave us the room near the fitness center in the enterance so it was so noisy. And when we woke up we found the bill just in the floor out of the door without even an envelope. They were so careless. More
- Breakfast included
They gave us the room near the fitness center in the enterance so it was so noisy. And when we woke up we found the bill just in the floor out of the door without even an envelope. They were so careless. MoreShow less
I sincerely apologize for the express check-out folio not being placed inside of your room. These matters are taken very seriously and I have taken the appropriate action with my overnight team.
Thank you for your feedback regarding noise from the Fitness Center. We will use this feedback when evaluating our hours of operation of the Fitness Center.
Again, thank you for your time and providing feedback.
Stayed here because I had an exam to take about 1 mile away. Everything went smoothly, from the airport shuttle, to the room, to the shuttle ride back. It's a great location, safe place to walk around. The employee (very nice woman) who was at the front desk and drove the shuttle was kind enough to drive me by the building I was going to be walking to, and went above and beyond the next day dropping me off at a rental car location that wasn't onsite at the airport. Great service, highly recommended!
Dear DRDR28 ,
Thank you for your kind comments. Our team is focused on providing great service and exceeding our guests expectations.
We look forward to having you as our guest when your travels bring you back to Los Angeles.
this place is nice, beautiful, if you want rest, peaceful, and relaxing this is the place. Stores, malls, food here and within walking distant. nice nice nice every thing i want to take a break with my daughter. She is enjoying her self as well.
I appreciate your comments. Thank you for taking the time to share these with us. We strive each day to create a positive guest experience.
Have stayed here often throughout the year for business. Was here two weeks ago and coming back next week. It's close to LAX, close to a freeway and in a safe area.. The staff is friendly and accommodating. Room has consistently been clean (very important to me), bed comfortable, free parking and free wi-fi. The restaurant is open for breakfast and dinner and the food is fine if you don't want to go out to eat. There are also many great restaurants w/in a short drive and a Ralph's market up the street to stock your room refrigerator with drinks/fruit.
The entire team at the Courtyard LAX/El Segundo works very hard to consistently provide a great experience. From our front desk to our room attendants, we have a team focused on friendly and clean.
Thank you for the feedback. I am excited to share these comments with our team.
very nice option at LAX. Room was available right away when I arrived. Nice and clean room. Very comfortable bed. Lobby updated and this is a very well kept hotel . Parking is good. Free and plentiful which is rare at LAX. Internet a bit slow and had trouble with face time features on my iPad, Location decent and nothing to be concerned about at all.
Would stay here again.
We appreciate you taking the time to give us feedback regarding your experience at our hotel. I have contacted our internet provider to investigate and correct the connection issue.
Your comments regarding cleanliness have been share with our housekeeping team.
We look forward to serving you when your travels bring you back to Los Angeles.
We checked in to this hotel so we would be close to the airport for our flight the following day. Very nice room, clean and the staff was very accommodating. Only disappointment was we were looking forward to a nice dinner at JW's - only problem, it's closed on Sundays. Other thAn that positive experience.