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“Nice hotel with quirks”

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Hyatt Place LAX El Segundo
Ranked #3 of 13 Hotels in El Segundo
Certificate of Excellence
GreenLeadersBronze level
Reviewed February 25, 2013

The new feel of Hyatt is quite welcoming. Upon passing thru the sliding doors you’re met with a beautiful waterfall, an inviting lounge, and open lobby floorplan. You almost think you’re in an apartment building instead of a hotel. Checkin was pretty smooth, rooms are fairly large and am quite happy they got rid of pocket doors in the bathroom in exchange of the exterior sliding doors.

Having said that, this hotel has some challenges. Yes it is new and some of the issues should be shaked out over time. Staff is quite green so be prepared for checkin and out to take longer than other locations as they learn the various screens. Rooms have “quirks”. My first room didn’t have a door that would lock, small things like the closet doors not shutting because of misaligned strike plates, and other little things which probably will be taken care of after a shaking out period with the property happens.

What irks me, and it’s not the fault of anyone at the property, is the ways the design firm cut corners and/or took style over function. The bathroom. It’s beautiful, right out of a glossy magazine. But the designers let me down. The faucet and sink, again beautiful, are kind of silly because the water pressure is slow low that you barely get your hands between the spout and the bowl (and this is the exact same problem at other recently renovated locations). The shower. Seriously Hyatt. Again, stunning but someone cut costs by shrinking the main pipes between rooms. If the person in the nearby room turns their shower on while you’re in the shower, the water drops to almost zero, then kicks back to full (water save) volume. Can’t believe a hotel built in 2012 would have this kind of infrastructure issue. I really hope corporate can do something to correct this.

If you can ignore the issues in the bathroom and the smaller room things, this is a location well worth your time. I stayed here instead of finding a room in Hollywood (20 min drive away) and have no regrets doing so. Wifi is decent (low strength to the ends of the floor but speedy overall), breakfast was good, and again staff there want to help with whatever you may need. And if you’re on the one side of the hotel you can watch the planes land at LAX it really is that close should you need someplace to stay nearby.

  • Stayed: February 2013, traveled on business
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Thank grif858
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed February 24, 2013

I am a diamond gold passport member so stay at hyatts very often. This Hyatt Place is a winner. Location is convenient, but a ways from restaurants. I like the Hyatt House because you can walk to restaurants. Here, you drove about 2 miles or to the beach. It's a quick drive to MAnhatten Beach, LAX and more convenient to the freeways than Hyatt House or most the LAX hotels. Service is good, and rooms spacious and clean. Love the shower. They only negative is that thisnisnthe first Hyatt Place I have been to that didn't have the checkin/out kiosks. I like them because they are fast and print out a receipt I can just fit into my wallet for expenses versus try to keep track of a piece of paper. The other negative was that at 6:30am, the coffee the restaurant coffee was empty. I'm not complaining though because the hostess said she would get it out in a few minutes, but gave me an Americana on the house instead of waiting. This was a great way to save my morning.

Stayed: February 2013, traveled on business
Thank KansasCityGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 24, 2013 via mobile

My kind of hotel. It's just sophisticated enough, and NOT full of kids or pets. It is business-like and hip. Beds and pillows are comfortable. The LG HD tv picture clarity is exquisite. I love the "cozy corner" feature created by a narrow, frosted glass room partition between the bed and sofa.

Extra nice: new facility w xlnt electronic locks; 24-hr fitness room; laundry room; Outdoor pool & jacuzzi--super clean; Outdoor gas firepits & lounge area; breakfast croissant sandwiches worth eating as part of complimentary breakfast; light rail train station in front!

Food nearby: Chipotle; Whole Foods; El Pollo Loco; Malibu Fish Taco (all on Sepulveda)

The bad: the Wi Fi (and cell phone service) were mostly NOT WORKING on my second visit, but it was fine two weeks earlier during my first stay in mid-Feb (mgmt blamed local aerospace firms' electronic interference). There ARE some jock-type kids around due to the proximity of a major local soccer field, and the Toyota Sports Complex.

The HVAC unit's noise in is disturbing (depending on if it is located near the bed). The windows are non-opening (in an attempt:) to seal out LAX jet noise--otherwise quiet.

Sent from iPhone so pardon typis:)

  • Stayed: February 2013
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Thank ronsantacruz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 21, 2013

This new hotel is located near LAX in a seemingly industrial area, but if you have a car, you are very close to good restaurants and the beautiful Manhattan Beach area. The rooms were very modern and roomy. A large L-shaped couch provides a nice area to relax and enjoy the TV or to enjoy a conversation. The complimentary breakfast was very good and interesting, e.g., fresh biscuits with Canadian bacon and egg...very tasty. I would definitely visit this hotel again.

  • Stayed: February 2013, traveled as a couple
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Thank macsbunch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 21, 2013

Very comfortable rooms. Good decor. Wonderful, friendly staff. Always greet you with smiles on their faces. Went out of their way to make our the stay exceptional. Plan on stying their again when in LAX area.

  • Stayed: February 2013, traveled on business
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Thank Don D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 20, 2013

I stay at a decent number of hotels each year, and was excited that a new (therefore clean) one was opening up near LAX. This hotel, however, is NOT worth staying at for the following reasons:

1. The air conditioning can't be set below 68 degrees, and after arriving in at 11pm, the room was hot and never cooled down. This is a "eco" policy, and NO room thermostat can be set lower than 68. That might sound ok, but practically speaking I ended up tired and laying on top of the bed as it was too hot to sleep.

2. Water pressure was terrible. Unless you're one of those that brings your own showerhead and wrench with you, you'll hate the shower. "Eco" again, and awful. Also, in the morning each time someone someplace flushes the toilet, you'll know it.

3. Lack of room service. They do NOT have room service, but will make food, but then at 11pm you have to leave your room to go down to the front desk area and pick it up. Not fun, and if one knew that before check-in, one could grab something to eat before arriving.

more minor gripes are:

4. The bathroom sink has a shelf behind it, and therefore overall seems to stick out 4 feet from the wall. This makes it difficult to use the bathroom mirror for shaving, unless you want to lean over the toilet.

5. The trashcan has an attractive-looking lid on it. Fine, but each time you want to toss in something you have to touch the lid. Yes, it looks better than a bucket, but an open trashcan would be more useful

6. The toilet handle is a thin piece of metal. Again, artsy, but do you REALLY need an artsy toilet handle? I'd prefer one that I didn't have to hunt around to find, and that I didn't have to concentrate on to use without my hand slipping off.

7. The desk lamp is a right-angle lamp, ~16" high. have to swing it away from the desk so it isn't between you and your laptop, and therefore is not much use as a lamp.

In summary then, the place is new and clean, but not FUNCTIONAL for a business traveller.

Room Tip: Unless you like heat, stay off the top floors
See more room tips
  • Stayed: February 2013, traveled on business
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Thank Razok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacob V, Manager at Hyatt Place LAX El Segundo, responded to this reviewResponded February 25, 2013

Thank you for taking the time out of your write a reveiw of our hotel. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.

Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.

It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconveniences during your stay and hope to see you during your next visit.


Sincerely,

Jacob Vanderwiel
General Manager
Hyatt Place El Segundo

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 19, 2013

Stayed at this hotel to be near the airport for an early morning flight out. They did everything right (and I'm picky). Clean, modern, cheerful decor; room and bathroom both surprisingly large and well laid out. I don't usually write about service, but have to make an exception. The front desk people arranged to have the shuttle pick me up at the rental car location after I dropped off my car in the evening, saving me from complicated logistics getting back to the hotel. Extremely helpful -- and beyond the call. Took the first shuttle out in the morning (5:45A), with no glitches. This is where I stay near LAX from now on!

  • Stayed: February 2013, traveled with family
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Thank drJessie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Place LAX El Segundo

Address: 750 N Nash St, El Segundo, CA 90245-2814
Phone Number:
Location: United States > California > El Segundo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 13 Hotels in El Segundo
Price Range: $141 - $299 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hyatt Place LAX El Segundo 3*
Number of rooms: 143
Official Description (provided by the hotel):
The Hyatt Place LAX hotel in El Segundo is located less than 3 miles south from LAX International and 2 miles from the beach, with easy access to the 105 Freeway, yet away from the noise and congestion of W Century Boulevard. Our guests enjoy spacious rooms, a location near the airport but away from the noise, and complimentary amenities like free LAX shuttle service, hotel-wide WiFi, an electric car charging station, and a daily hot breakfast buffet. An onsite 24-hour Gallery menu serves light bites, salads, sandwiches, coffee, cocktails and more. ... more   less 
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