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“Don't stay here if you are a business traveler” 2 of 5 stars
Review of Extended Stay America - Los Angeles - LAX Airport - El Segundo

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Extended Stay America - Los Angeles - LAX Airport - El Segundo
Ranked #9 of 11 Hotels in El Segundo
Seattle, Washington
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Don't stay here if you are a business traveler”
2 of 5 stars Reviewed August 19, 2012

Primarily intended for long term stays, e.g., short term housing. Place was dirty and old. Because of the kitchen, it smelled. I didn't feel safe. No shampoo and had to wait 20 minutes until the front desk was available.

  • Stayed August 2012, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
2 Thank K L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Los Angeles - LAX Airport - El Segundo, responded to this review, August 23, 2012
I recently received a copy of your review for our hotel. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.

As this hotel’s manager, I challenge our staff to continually improve the experience of our guests, from the cleanliness of our rooms, to the courteous professionalism of our staff. Unfortunately, in your situation, it is clear that we were unsuccessful in achieving these goals. Given our belief that guests like you are our most valuable asset, this failure is particularly troubling. Your review has caused us to take a serious look at the systems we have in place to handle our day to day operations and we will be making modifications as appropriate.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope that you would give us the pleasure of having you as a guest again at this hotel or any other brand location in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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74 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
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English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 20, 2012

I booked a room for relatives visiting from another country. The location and accomodations were excellent. Near LAX, tours available for pick-up. The premises were newly remodeled clean, quiet and safe. There's a 24 hr grocery next door for added convenience.

  • Stayed June 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank ykeh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Los Angeles - LAX Airport - El Segundo, responded to this review, July 17, 2012
Thank you so much for your review of our hotel. We take pride in the cleanliness of our property and quiet neighborhood. The 24 hour Ralph’s grocery story has been a great asset to us at Extended Stay America El Segundo. Come visit us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lompoc, California
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed May 16, 2012

My husband and I stayed here recently one night while on a trip to the races. Rooms were like studio apartments. My only complaint is the air con ran all night and directly at our faces in bed. Tried to find where to close the vent, however was unable. Parking spaces too close together. If i had to stay more than one night, i would have stayed somewhere with room service.

Room Tip: The farther away from the pool, the better.
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  • Stayed May 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank T K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Los Angeles - LAX Airport - El Segundo, responded to this review, July 17, 2012
Thank you for your review of our hotel. I hope the issue with the air unit won’t keep you from visiting us again. We take pride in attempting to do our very best to make you as comfortable as possible. Come visit us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Los Angeles - LAX Airport - El Segundo

Property: Extended Stay America - Los Angeles - LAX Airport - El Segundo
Address: 1910 E Mariposa Ave, El Segundo, CA 90245-3457
Phone Number:
Location: United States > California > El Segundo
Amenities:
Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #9 of 11 Hotels in El Segundo
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Extended Stay America - Los Angeles - LAX Airport - El Segundo 2.5*
Number of rooms: 151
Official Description (provided by the hotel):
Parking Fees: $15/day for stays of 1-6 nights. $5/day for stays of 7+ nights. ... more   less 
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Also Known As:
Homestead Studio Suites El Segundo

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