I've stayed here before and always had good experiences but this is the first time where I decided to use the shuttle service from LAX. I arrived at LAX and called the hotel for the shuttle - after hearing that I was ready to be picked up, I was put on hold. I was put on hold for twenty minutes which was irritating - when they finally got back to me, they said that they would send their shuttle to pick me up. Well, why didn't you send the driver before you put me on hold since you knew I was already waiting at the shuttle stop?
Other than that, the hotel has been great which is why I gave a top rating - all of the employees at the hotel including the shuttle driver are extremely friendly and always ready with a smile. The room was fine - no noise issues even with the train/rail right close by the hotel. Breakfast was great and the restaurant folks who served us at dinner/drinks were excellent both nights. Room service was quick and efficient the one night I tried it. From a price standpoint, the room price was very reasonable as most of the hotels in the area offered a higher price.
So despite the initial problem with the delay in being picked up from LAX, HGI redeemed itself over the past few nights. Highly recommend if you're in the area.
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- Also Known As:
- Hilton Garden Inn Lax/El Segundo Hotel El Segundo
- Hilton Garden Inn El Segundo
- Hilton El Segundo
- El Segundo Hilton