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“Weekend stay”

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Residence Inn Los Angeles LAX/El Segundo
Ranked #9 of 13 Hotels in El Segundo
Certificate of Excellence
Reviewed March 3, 2014

very convenient location, close to the airport but extremely noisy. Nice room but dirty furniture. Spent the weekend shopping in LA, getting back to the hotel tired at night ready to sleep but too much noise on the hallways. The hotel gets very busy, difficult to find parking when returning late

  • Stayed: November 2013, traveled as a couple
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1  Thank GAAG9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceInnElSeg, General Manager at Residence Inn Los Angeles LAX/El Segundo, responded to this reviewResponded March 7, 2014

Dear GAAG9:

Thank you for taking the time to share your experience while staying with us.

You indicated in your feedback that noise, parking and the furniture were unsatisfactory. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit.

You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope to serve you again in the future. If I may be of assistance, please don’t hesitate to contact me.

Sincerely,
Mari Estrada
General Manager
Residence Inn El Segundo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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200 - 206 of 434 reviews

Reviewed February 28, 2014

The hotel staff knows me, greets me by first name every time I walk in. I get truly personalized service that makes me want to come back each time. The included drinks, happy hour, and food is a great touch and the breakfast is complimentary and includes a good variety. Hot coffee is available 24-7 in the lobby and if it isn't they will make another pot for you. They will shuttle you to local destinations and pick you up as well. Great place to stay.

Room Tip: Ask to stay in the main building (the same one with the clubhouse) to avoid any extra noise from the...
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  • Stayed: December 2013, traveled on business
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Thank brian d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceInnElSeg, General Manager at Residence Inn Los Angeles LAX/El Segundo, responded to this reviewResponded March 7, 2014

Dear brian d:

Thank you for taking the time to write a review on our hotel.

I will make sure to share with the entire team how happy you are with the personalized service, social hour and the variety of breakfast items.

We appreciate your loyalty and look forward to your next visit.

Sincerely,

Mari Estrada
General Manager
Residence Inn El Segundo/LAX

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 25, 2014

This is a great place to stay one night or long-term. We had a studio which included a full kitchen. There are complimentary coffee and popcorn in the room and you can get more at the front desk. Free full breakfast with eggs, ham, cereal, fruits, the works.
The hotel is in a very quiet area. Our building was in the rear and very quiet. (The one being renovated because an "intelligent" guest thought it would be a good idea to hang his laundry off the fire sprinkler.) The parking lot is brightly lit in the evening. The hotel about a 10-15 mins drive from LAX. We would stay here again.
Yes, very friendly staff.

  • Stayed: February 2014, traveled on business
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Thank Michelle2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceInnElSeg, General Manager at Residence Inn Los Angeles LAX/El Segundo, responded to this reviewResponded March 7, 2014

Dear Michelle2012:

We are so delighted that you enjoyed your stay. Thank you for the positive review. We do our very best to make sure you are comfortable and taken care of. I will make sure to share with the entire team.

We appreciate you and your loyalty and look forward to seeing you again very soon.

Sincerely,

Mari Estrada
General Manager
Residence Inn El Segundo/LAX

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Reviewed February 21, 2014

We stayed at this hotel one night while traveling east from SE Asia. The hotel provided a free shuttle from the airport and our room was ready early for our check in. We were told that there would be a complimentary happy hour later in the evening and they would have a barbecue. We were pleasantly surprised at the nice variety of food, in fact, we made a meal of it. We needed to leave very early the next morning and Steve at the front desk, being proactive, had ordered and paid for a cab in the event the shuttle wouldn't be there early enough.

We stayed in a studio room, in a building undergoing renovation and we were quite comfortable.

Room Tip: Ask for a room that has been renovated.
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  • Stayed: February 2014, traveled as a couple
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1  Thank Karen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceInnElSeg, General Manager at Residence Inn Los Angeles LAX/El Segundo, responded to this reviewResponded March 7, 2014

Dear kdscarboro:

Thank you for taking the time to share your positive experience. We are delighted that your stay with the Residence Inn Los Angeles LAX/El Segundo was enjoyable.

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

Sincerely,
Mari Estrada
General Manager
Residence Inn El Segundo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 20, 2014

On a girl's trip to LA to visit family for the weekend but wanted to be a tourist, staying someplace close to the tourist attractions where we would feel as safe and comfortable as possible and still have money to really enjoy our trip. Searched online for days for the Marriott brand and came across this hotel. Pleasantly surprised from the description that they offered so much at a good rate and fit not only our budget, but closeness to the attractions and family too! Same comments as other guests; warm welcome from check-in to check-out, great room, great breakast, well maintained property, free wi-fi and parking. Evening reception not offered during our days of stay (Thu, Fri, Sat), we were out being tourist so we didn't mind at all!! Will definitely be my Residence when visiting LA,,

Room Tip: Separate bedroom and seating area is great for quiet sleeping
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  • Stayed: February 2014, traveled with friends
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Thank Rosie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceInnElSeg, General Manager at Residence Inn Los Angeles LAX/El Segundo, responded to this reviewResponded March 7, 2014

Dear Rosie S:

Thank you for taking the time to share your experience while staying with us. We are delighted that your stay with the Residence Inn Los Angeles LAX/El Segundo was enjoyable.

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

Sincerely,
Mari Estrada
General Manager
Residence Inn El Segundo/LAX

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 4, 2014

Our house caught fire in mid December. Our insurance company placed us at the nearby Residence Inn for an unknown amount of time. We were traumatized by our home fire and totally unprepared for the events that follow such an experience. We were feeling very low and disheartened. The entire staff of this hotel have gone out of their way to do anything to assist us and make us feel comfortable in our home away from home. We cannot speak highly enough of any one of them including Veronica, Steven, Frederick, and all the ladies at the front desk. They always call us by name every time they see us and are so courteous and helpful. From assisting with computer knowledge, mailing and receiving our various document packages, making photocopies, anything they can do to help, they are willing to do for us. The housekeeping staff is also to be complimented. They are always friendly, greet you with a smile in the corridor and eager to help with anything we need. Our ordeal is still not over, but the staff at the Residence Inn, El Segundo are helping us get through this horrible time of our lives. A sincere thank you to all of you. Bill Marriott or Corporate Office if you read this, you have a staff that really should make you proud of your company. They all deserve a bonus and/or a promotion. Oh and the rooms are comfortable (except the living room couch - time to replace that piece of furniture!) and well designed with ample space. Always very clean and nice linens. The staff who prepare and serve breakfast and the Happy Hour Buffet should also be complimented. Shame you are cutting it back to three days a week now. All in all this has been the best part of everything that has happened to us since that horrible December event. Well done Residence Inn, El Segundo, Ca. We totally recommend for a short stay or a long one.

Stayed: December 2013, traveled as a couple
1  Thank ukpatty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceInnElSeg, General Manager at Residence Inn Los Angeles LAX/El Segundo, responded to this reviewResponded February 7, 2014

Dear ukpatty:

I am sorry to hear about your home and what you are going through. I can imagine what a difficult time it is.

Reading your review just made my day. I am happy to hear that the entire staff has assisted you in every possible way. We are here to make your life just a bit easier. I will make sure to share your feedback with the entire team.

You are very important to us and we hope that you will continue to visit us.

My best and thank you!

Mari Estrada
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 3, 2014

We only had one night here prior to a trip to Australia and literally wished we could have stayed a bit longer. Excellent staff, especially Frederick on the front desk made the visit extremely pleasant. Easy transportation to/from LAX. Warm welcome , great room, well maintained property....and an excellent managers cocktail - food reception in the evening with a great hot breakfast buffet in the morning. Overall a super value for a nice property.

Room Tip: If you have a lot of luggage, just ask to stay in the main building.
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  • Stayed: January 2014, traveled as a couple
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Thank pagmeister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceInnElSeg, General Manager at Residence Inn Los Angeles LAX/El Segundo, responded to this reviewResponded February 7, 2014

Dear geezer715:

Thank you for taking the time to write about your pleasant experience. We are delighted that your stay with the Residence Inn Los Angeles LAX/El Segundo was enjoyable.

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

We look forward to your next visit.

Best,

Mari Estrada
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Los Angeles LAX/El Segundo

Address: 2135 E El Segundo Blvd, El Segundo, CA 90245-4503 (Formerly Residence Inn LAX El Segundo)
Phone Number:
Location: United States > California > El Segundo
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in El Segundo
#2 Family Hotel in El Segundo
#3 Business Hotel in El Segundo
Price Range: $154 - $295 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Los Angeles LAX/El Segundo 3*
Number of rooms: 150
Reservation Options:
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Also Known As:
Residence Inn Lax El Segundo Hotel El Segundo
Residence Inn El Segundo
El Segundo Residence Inn

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