Our house caught fire in mid December. Our insurance company placed us at the nearby Residence Inn for an unknown amount of time. We were traumatized by our home fire and totally unprepared for the events that follow such an experience. We were feeling very low and disheartened. The entire staff of this hotel have gone out of their way to do anything to assist us and make us feel comfortable in our home away from home. We cannot speak highly enough of any one of them including Veronica, Steven, Frederick, and all the ladies at the front desk. They always call us by name every time they see us and are so courteous and helpful. From assisting with computer knowledge, mailing and receiving our various document packages, making photocopies, anything they can do to help, they are willing to do for us. The housekeeping staff is also to be complimented. They are always friendly, greet you with a smile in the corridor and eager to help with anything we need. Our ordeal is still not over, but the staff at the Residence Inn, El Segundo are helping us get through this horrible time of our lives. A sincere thank you to all of you. Bill Marriott or Corporate Office if you read this, you have a staff that really should make you proud of your company. They all deserve a bonus and/or a promotion. Oh and the rooms are comfortable (except the living room couch - time to replace that piece of furniture!) and well designed with ample space. Always very clean and nice linens. The staff who prepare and serve breakfast and the Happy Hour Buffet should also be complimented. Shame you are cutting it back to three days a week now. All in all this has been the best part of everything that has happened to us since that horrible December event. Well done Residence Inn, El Segundo, Ca. We totally recommend for a short stay or a long one.
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- Also Known As:
- Residence Inn Lax El Segundo Hotel El Segundo
- Residence Inn El Segundo
- El Segundo Residence Inn