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“Exceptional!!”

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Residence Inn Los Angeles LAX/El Segundo
Ranked #5 of 13 Hotels in El Segundo
Certificate of Excellence
Milltown
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Exceptional!!”
Reviewed November 8, 2013

After a tiring trip, the shuttle service offered by the hotel was a warm welcome. After picking up one more person, our family was quickly taken to the hotel, where a scrumptious meal awaited. Dinner was warm and filling, and wine and beer was provided. After filling our bellies, we went to our room, where to our surprise, we opened the door to find a two bedroom suite (We had originally purchased a modest king and pullout couch). Upon inquiring about the upgrade, we were informed that we were upgraded "because the room just opened up." This was at no extra charge. The next morning, we went downstairs to find a delicious breakfast with plenty of options.Then, instead of piling on the shuttlebus they had arranged for our time of departure, we found a yellow cab outside, primed and ready to deliver us to the airport, all at no extra cost. This soothing hotel and excellent customer service provided an environment that enabled our flight home to be actually enjoyable and stress-free. We will hopefully return here on our next visit.

  • Stayed November 2013, traveled with family
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Helpful?
2 Thank Bertil W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceInnElSeg, Manager at Residence Inn Los Angeles LAX/El Segundo, responded to this review, November 11, 2013
Dear Bert W:

You made our day! Thank you for your positive review.

The size and comfort of our suites make it very easy to relax and unwind. The breakfast and social hour are perfect opportunities to meet other guests and recharge. I am happy to hear that we were a part of making your trip stress free.

We appreciate you and your loyalty.


Safe travels,

General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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426 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Level 4 Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed November 8, 2013 via mobile

We stayed here for one night so that we wouldn't have to get up at the crack of dawn to drive to LAX. The front desk was very friendly. While the hotel buildings are a little dated the rooms and lobby are nice. They have done a fine job updating. A big plus is the breakfast too... Eggs your way, fresh juices and fruit.

Stayed November 2013
Helpful?
1 Thank TravelingGman13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceInnElSeg, General Manager at Residence Inn Los Angeles LAX/El Segundo, responded to this review, November 18, 2013
Dear GmanNomad:

We appreciate you staying with us so that you can sleep in a little later before heading out to LAX.

I am glad that you enjoyed your suite and the breakfast. The staff strives in providing the best customer interaction and it looks like we exceeded your expectations.

We look forward to your next visit.


Best,

General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 3, 2013

Had an great time at the Residence Inn LAX El Segundo. Staff went out of their way to be helpful and make sure our stay was pleasant. Wonderful breakfasts. Front desk agent was so kind to us and made sure we received the things we needed. He greeted us warmly at the front desk and offered assistance when we asked for it in such a pleasant manner.
I would very much recommend this establishment. Our suite was spacious and well outfitted. The property was very clean and maintained all the time.

  • Stayed October 2013, traveled as a couple
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Helpful?
1 Thank MOCHI1910
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceInnElSeg, Manager at Residence Inn Los Angeles LAX/El Segundo, responded to this review, November 11, 2013
Hello MOCHI1910:

Thank you for your feedback.

We are happy to hear that you enjoyed our service, your clean and spacious suites and the amenities. You are very important to us and we appreciate your time and loyalty.

See you soon!


Best,

General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 2, 2013

When our family stayed there, we loved it. The staff was wonderful and accommodating!! We've stayed at various hotels in the past and I rarely remember the staff. However, lovely lady that checked me in was so helpful and even called my room to give me more information on restaurants to take our family. I also was very pleased with the room. They were impeccable and clean. Everything about this place is wonderful and the location is awesome! We come here to visit Universal Studios and the beach cities. Stay here, you'll love it too.

  • Stayed October 2013, traveled with family
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Helpful?
1 Thank A R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceInnElSeg, Manager at Residence Inn Los Angeles LAX/El Segundo, responded to this review, November 11, 2013
Dear Adela R:

We appreciate you taking the time for sharing your expererience while staying at the Residence Inn El Segundo/LAX.

Our location is ideal for anyone coming for work and or pleasure. We are close to all major attractions Los Angeles has to offer We are glad to hear you enjoyed your stay.

We look forward to your next visit.

Best,

General Manager
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Salt Lake City, Utah
Level 3 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 1, 2013

This hotel was exceptional. Marriott quality never fails to disappoint. We stayed here as a group for a family funeral in the area. Amenities and room were excellent. Breakfast was best I've encountered anywhere for 'free breakfast'. Included hot items like eggs, bacon, sausage, etc. Nice pool and hot tub. Only item that wasn't top notch was the quality of the pull out sofa bed. It broke from sitting on it while pulled out. Would highly recommend this property to anyone. Excellent service as well from lobby staff.

  • Stayed October 2013, traveled with family
    • Value
    • Location
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Helpful?
Thank mauimatt0613
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceInnElSeg, Manager at Residence Inn Los Angeles LAX/El Segundo, responded to this review, November 11, 2013
Dear mauimatt0613:

Thank you for sharing your feedback.

The team and I want to express our sorrow during this difficult time but I am glad to hear that you and your family were comfortable and taken care of.

If there is anything we can , please let us know.


My best,

General Manager
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Clovis, California
1 review
Reviewed October 29, 2013

Our stay was very pleasant. The staff was very helpful and friendly. Our room was amazing, very clean and comfortable. It was like having a small apartment instead of a hotel room. I would highly recommend people to stay here. Can't forget about breakfast, it was quite yummy and there was a very nice selection. Would defiantly stay here again.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Angelica B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceInnElSeg, Manager at Residence Inn Los Angeles LAX/El Segundo, responded to this review, November 11, 2013
Angelica B:

We are happy to hear that you enjoyed your stay.

The spacious suites are so comfortable and clean and yes the breakfast is a big hit with all of our guests.

We look forward to your next visit. Thank you for your time and loyalty.


Best,

General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fresno, California
1 review
Reviewed October 29, 2013

We recently stayed at this hotel for a three day trip and will definitely be booking here again. The service was top notch, the room was spacious (bigger than my apartment) and the amenities were perfect. They have a nice outdoor seating area with a fire pit and BBQ!!! We didn't feel like we needed to leave to go to dinner, with a nice kitchen and space we turned our night out into a night in. The breakfast buffet was more than filling with a great coffee for the AM. I will be recommending this Inn to anyone traveling to the LA area!!!

  • Stayed October 2013
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
Thank Mlucero559
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceInnElSeg, Manager at Residence Inn Los Angeles LAX/El Segundo, responded to this review, November 8, 2013
Dear Mlucero559:

Thank you for your feedback.

We are happy to hear that you enjoyed your stay and the amenities we offer. The breakfast buffet is a great hit for families and yes our spacious suites make it very easy to relax and enjoy a night in.

We appreciate you and hope to see you all very soon.

My best,

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Los Angeles LAX/El Segundo

Property: Residence Inn Los Angeles LAX/El Segundo
Address: 2135 E El Segundo Blvd, El Segundo, CA 90245-4503 (Formerly Residence Inn LAX El Segundo)
Phone Number:
Location: United States > California > El Segundo
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in El Segundo
#3 Family Hotel in El Segundo
#3 Business Hotel in El Segundo
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Los Angeles LAX/El Segundo 3*
Number of rooms: 150
Reservation Options:
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Also Known As:
Residence Inn Lax El Segundo Hotel El Segundo
Residence Inn El Segundo
El Segundo Residence Inn

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