I read before about the rude staff, but tried to put this aside and concentrate on the other positives. But when you experience it first hand it’s hard not to be affected.
We arrived about 9pm after a 10 hour drive, I stood at the reception There was one guy talking in front to a member of staff, so I waited, there was a lady tapping away at her computer sat just behind them, I locked eyes with her and she continued to tap away, I tried to give her the benefit of the doubt and thought perhaps she didn’t serve and was just doing the admin, so I waited. A few minutes later, still stood there a guy approaches the side of the reception desk to purchase something, the lady jumped up to serve her customer, opened mouthed and now quite annoyed, once she served him she eye balled me over, without even saying a word to me, I asked if I could check in. Her general approach to me was awful, rude, no pleases or thank you’s. This was my first experience of Cedar lodge and it stuck with me. Was it because I was a female I wondered. She 100% saw me, and knew I was waiting.
Other than this, the room, location, food was great!!
We would also like to mention what a joy Micheal the barman was, he was so knowledgeable and interesting and made our night in the restaurant quite enjoyable.
But Cedar Lodge read your reviews and please do something about this woman!!!