Having had such positive experiences with hotel staff in the States we were stunned to find such a rude, unhelpful staff member at Yosemite Lodge. We deliberately booked the more expensive suite with our two families, overlooking the river, but didn't have enough cutlery, glassware, crockery or even tea towels for our two night stay.
When we explained that the 7 of us (in an 8 person suite) couldn't even eat together with the limited utensils available we were reluctantly provided with more, on the understanding that we would be charged for anything that was missing when we left! Each extra glass was pulled out unwashed from a cardboard box and we were reminded yet again that we would have to pay for them if they were broken or went missing! We are two families with 3 children under 9 and really not intent on stealing the very basic utensils that we were finally provided with! To say that we were insulted is an understatement.
Having said that the location was fantastic and the children loved their time in the river and the surrounding area.
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- Also Known As:
- Yosemite View Hotel El Portal
- Yosemite View Motel