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“Great location rooms need some upgrading” 4 of 5 bubbles
Review of Holiday Inn Express El Dorado Hills Hotel

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Holiday Inn Express El Dorado Hills Hotel
Ranked #1 of 1 Hotels in El Dorado Hills
Certificate of Excellence
Sacramento, CA
Level Contributor
31 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
“Great location rooms need some upgrading”
4 of 5 bubbles Reviewed December 31, 2013 via mobile

This hotel is in a great location if you are in El Dorado Hills visiting friends or family. There are great restaurants in walking distance and shopping too.

Rooms are clean and cute just need some upgrading.

Breakfast is average. Could use some less processed and sugary options. There is fruit and cereals. Weird eggs and meats and a pancake machine. Rolls and breads. Yogurts.

The front desk staff is average to great only they seem to lack some traditional hospitality training. I called for a wine opener and had to go to front to get myself. Hotel was extremely quiet they could have offered to bring to room. The breakfast staff could give the front desk staff some training. They are lovely. Offered us a highchair. Turned on a show for my children and generally were just fabulous to chat with and seemed to really love being there. Excellent staff!

Some rooms on first floor have outdoor access and some higher level floors have balconies. If you get a room in the back of the hotel it's worth the money because you look onto a walking trail and water feature. Walk right out and have dinner at Bistro 33.

Down the trail is frozen yogurt and a gourmet grocery store along with other restaurants and shopping.

  • Stayed December 2013
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank sdbtrflygrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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174 reviews from our community

Traveler rating
    117
    45
    7
    1
    4
See reviews for
53
37
12
51
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Laguna Beach, California
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed December 13, 2013

Location is great. You're smack in the middle of the town center with numerous stores and restaurants. Staff was friendly and the cookie at check in is always a big plus. Rooms were spacious and clean. Good value compared to other hotels in the area.

Room Tip: Usually rooms on 1st floor are a little nosey but was actually very quiet at this hotel.
See more room tips
  • Stayed December 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank JEM345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed November 5, 2013

Our experience here was terrific from start to finish. Check in was easy. The staff (Paul) was very welcoming. We mentioned that we were going to visit Apple Hill, and he gave us a map and some tips on his favorite orchards to visit. The room was clean and very spacious, as we were upgraded to a suite -- what a wonderful surprise! Fast, free wi-fi. Full breakfast was better than average with cinnamon rolls, plus the usual eggs, sausage, etc. Pancake maker was a neat novelty, though not the best pancakes. I appreciated having soy milk available as a non-dairy alternative. Location is really convenient, close to the freeway and can walk to the marketplace with a plethora of dining options and shopping. Check out was fast and efficient. Thanks for a great experience!

  • Stayed November 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank dragonjj8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jklann4360, General Manager at Holiday Inn Express El Dorado Hills Hotel, responded to this review, December 12, 2013
Dear dragonjj8,
We strive to give great service to all of our guests and it makes us happy to read we exceeded your expectations. Thank you for noticing the excellent customer service Paul provided.
We look forward to welcoming you back to our hotel. Once again, thank you for the wonderful and kind words of praise.
Kind Regards,
Jennie Klann
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed October 26, 2013

I stayed 5 nights: most plusses, some small things not so good:
Let's begin with the little things I did not like; the window only opens 2 inches, probably because of security. So airco on all night, which switches on and off every few minutes.
The breakfast from well-known paper plates and plastic form, knife and spoon is typical for Holiday Inn Express: lots of Sugar, and no "real bread". Also, plain yoghurt mostly not available, so only flavoured ....
The good points: very quiet, and sports facilities with beautful swimmimg pools next door ( US$ 15 day pass ), plus nice area with foodchoices nearby and 12 choices cinema, with 3D movies!!

  • Stayed October 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank 2012Robin99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jklann4360, General Manager at Holiday Inn Express El Dorado Hills Hotel, responded to this review, December 12, 2013
Dear 2012Robin99,
Thank you for posting your review of your recent stay at out hotel. You are correct about the window only opening a few inches, this is a required safety feature. The next time you stay with us, request a balcony or poolside room which have sliding glass doors that fully open. With our year round beautiful weather, it is nice to have the fresh air.
Holiday Inn Express has heard your comments regarding the breakfast bar. They will be coming out with new products early 2014. One of the new products will be Greek yogurt, plain and flavoured – along with a topping station.
We look forward to seeing you again.
Kind Regards,
Jennie Klann
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
73 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed October 10, 2013 via mobile

We decided to stay 1 night at the Holiday Inn Express on our way from Santa Cruz to Lake Tahoe. What a find! Our family of four enjoyed our brief stay at this hotel - we loved the pool & spa, super fast wifi, breakfast (included), location, friendly staff & room size. Overall, terrific value for money!

  • Stayed October 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank kjc9009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jklann4360, General Manager at Holiday Inn Express El Dorado Hills Hotel, responded to this review, October 21, 2013
Dear kjc9009,
Thank you for choosing to stay with us while making your way to Lake Tahoe. It sounds as though you spent your time with us relaxing and enjoying some of the amenities our hotel has to offer. The pool and spa are heated year round, come back and see us again.
Thank you for the kind words. I appreciate you taking the time to post your experience on Tripadvisor. We look forward to seeing you on your next trip up the hill.
Kind Regards,
Jennie Klann
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
45 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed October 7, 2013 via mobile

A very clean & quite facility.
Shopping & dinning steps away.
However, if one is traveling west bound on I50. The turnoff is under construction. Signage posted either by trick or treaters or Caltrain wannabes. Locals indicate directions change frequently.
But stay the course,facility worth it.

Stayed October 2013
Helpful?
2 Thank Fosterjlf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jklann4360, General Manager at Holiday Inn Express El Dorado Hills Hotel, responded to this review, October 8, 2013
Dear Fosterjlf,
Thank you for staying the course and staying with us. I appreciate your sense of humor when it comes to the directional signage while the turnoff has been under construction. It looks as though the major changes will be complete this week. We have updated out directions on the website.
We look forward to seeing you again.....we will always be south of highway 50, exit 30. :)
Kind Regards,
Jennie Klann
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beersheba, Israel
Level Contributor
188 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
5 of 5 bubbles Reviewed October 1, 2013

I have stayed in a lot of hotels and no matter how good the property or how big the rooms are or how fancy the lobby is, it all boils down to people.It's all about the people that run the hotel and how they make the people that stay there feel. The people in this hotel are just magical.Really, there is no other way to describe the warmth, friendliness, willingness to help, professionalism and their sense of how important their guests are. My family and I spent over a month in this hotel and we are all amazed at how easy, comfortable and relaxing it was.
El Dorado hills is just off highway 50, about 1.5 hours from South Lake Tahoe, 2 hours from San Francisco and 5 minutes up the road from Folsom. The Town center is picturesque, with ponds that have geese, fish, turtles and other wildlife. There are plenty of places to eat and walk around, they have open air concerts on Thursday evenings in the summer, farmer's markets on Sundays, open air cafe's and restaurants and places to just sit back and relax. The hotel is right in the middle of all of this with ample parking, so the location is perfect. The lobby is sunny, comfortable, spacious and clean. The hallways are well lit and smell fresh and the rooms are just magnificent. Some of them have balconies that overlook the pond area, some of the ground floor rooms open out into the pool area so you can just step out of your room and into the pool. We had 2 rooms with a connecting door and one of the rooms opened out into the pool area. There are chairs and tables next to the room so you can sit outside in the cool evening and enjoy coffee with your family. I just loved sitting there with a book and coffee on a Sunday morning, just like being at home. The rooms themselves are perfect, spacious, clean and well maintained. There are big new flat screen televisions and a great setup for getting some work done.The beds are comfortable with a nice selection of pillows.
During the week the hotel serves free drinks and snacks in the evening. Wine and beer for the parents and sodas for the kids. Breakfast has something for everyone and all of this served by people that really care about you.
So, after a month we are actually feeling sad to leave this wonderful hotel with it's great people and perfect location. If you need to be anywhere in this area you have to stay at this hotel. It will reset the standards by which you rate and measure hotels. Thank you so much for making this such a wonderful and easy stay, thank you for going out of your way to make us feel at home. I'll certainly be coming back ! Thank you !

Room Tip: The rooms ate the back have balconies with a pond view, there are pool side rooms that are great for...
See more room tips
  • Stayed September 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank daniel_travel2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express El Dorado Hills Hotel

Property: Holiday Inn Express El Dorado Hills Hotel
Address: 4630 Town Center Blvd, El Dorado Hills, CA 95762
Phone Number:
Location: United States > California > El Dorado Hills
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in El Dorado Hills
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express El Dorado Hills Hotel 2.5*
Number of rooms: 93
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites in El Dorado Hills, California, is centrally located on highway 50 between Lake Tahoe and San Francisco, just minutes from Sacramento. We are conveniently located in the Town Center on the beautiful shore of a small lake. With its picture perfect scenery and endless variety of activities, El Dorado Hills is the ideal destination whether you are traveling on business or seeking a weekend getaway. For the business traveler local corporate offices include DST, AMDOCS, Blue Shield, Intel, Aerojet, Kikkoman Foods, and the El Dorado Hills Business Park. Folsom Lake, the American River and the Sierra foothills border El Dorado Hills. From world class golfing to hiking, skiing, and white water rafting, cycling, or wine tasting, your favorite way to play is never far away. Within walking distance guests can enjoy the Regal 14 screen movie theater and a variety of fine and casual dining restaurants. ... more   less 
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Also Known As:
Holiday Inn El Dorado Hills
El Dorado Hills Holiday Inn

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