I am not the type of person to write reviews or fill in comment cards but the experience at this hotel compelled me to action. I have stayed in other Four Seasons and other reputable hotels and have come to expect a certain level of service and experience. I had arrived 2 hours earlier that the 3pm check-in time. The hotel was notified beforehand that I was arriving early. I had just come from the airport and a 20 hour flight from Singapore. And to have to wait until past 3pm while patiently waiting in the lobby and have the front desk person just hand me the key and point down the hallway to the elevators is not my expectation from a highly regarded hotel. There's no doubt I was infuriated. Then, I get to the room and it's as if I was transported to a much lesser hotel. Stains and scratches on the furniture, with a view of roof which half blocked the window. When does a 5 star hotel not provide bottled water in the rooms? I eventually decided to cut my time at this hotel short and checked into the Ritz Carlton SF by the weekend.
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- Also Known As:
- 4 Seasons Hotel Silicon Valley At East Palo Alto
- Four Seasons East Palo Alto
- East Palo Alto Four Seasons