This place is a real mix. I'll start with the ba stuff in case you don't read the entire review. I've been staying here for about 2 weeks. I have never come across a set of front desk staff that are so condescending. Having said that, there was one lovely young girl that was working when I checked out who was very sweet. I wonder if they maybe confuse acting snooty with trying to exude class?
The other negative is the location. This hotel is on the edge of a very nasty neighborhood. When speaking with the locals they recommended not walking too far from the property at night. This is a shame because Palo Alto is not far away at all and if it was safe to walk, this would be a lovely destination.
The restaurant is excellent. Each time I ate there the food was excellent. They do have a fairly large selection of wines but their half bottle/glass selection is limited. I'm not sure but I don't think they are using inert gases for the open bottles. The staff in the restaurant are nothing like the front desk staff. What they might have lacked in experience, they made up for with enthusiasm and a genuine desire to make my dining experience the best it could be.
The rooms are nice but a bit sterile. This is true of the entire hotel. They do have great collection of art though which really notched them up in my opinion.
I would summarize by saying that if you are here on business for only a few days then this is probably a good choice. If you are here for an extended period, consider the Westin or the Sheraton which are right in the heart of Palo Alto.
Hope this helps
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- Also Known As:
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- Four Seasons East Palo Alto
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