My wife and I stayed here for a couple days during my last business trip to the Bay Area. Upon arrival, the service was exceptional. The receptionist took the time to explain what my corporate rate included and walked us to the elevator after checking us in. However, when we were checking out, I noticed a discrepancy with the billing. The receptionist told me upon arrival that my corporate rate included a $25 daily credit for breakfast, but we were only credited $20 per day on the bill. I notified the front desk staff of this discrepancy during checkout, but she told me that I was mistaken and the credit is only $20 per day. I did not make an issue out of this because it was only $5/day, but I honestly expected better service and attitude from Four Seasons. I've stayed at a few Ritz Carlton's for leisure trips in the past, and their staff makes every effort to please the customer, not accuse them of being mistaken when there was an issue.
The location of the hotel is very conveniently located off the 101 freeway, but the immediate area is not that great. The room itself was average for a luxury hotel. It was modern and functional, but nothing fancy. There was no refrigerator but the bellboy had housekeeping send one over. The bed was very comfortable and the room was quiet (we overlooked the corporate courtyard in the front). I usually do not sleep well in business hotels due to noise and/or the bed, but we slept very well here. Breakfast at the hotel restaurant was decent. Kind of pricey but the presentation was nice. The service was a bit of hit and miss. My wife made use of the spa while I was at work and she thought it was decent.
I've stayed at plenty of upscale business hotels (like Marriott and Hyatt) up and down the peninsula, and this hotel ranks at or near the top. It is one of the few newer hotels in the area, and while not perfect, it is still better than most. I would definitely consider staying here again on my next Bay Area business trip.
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- Also Known As:
- 4 Seasons Hotel Silicon Valley At East Palo Alto
- Four Seasons East Palo Alto
- East Palo Alto Four Seasons