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Four Seasons Hotel Silicon Valley at East Palo Alto
Ranked #1 of 1 Hotels in East Palo Alto
Certificate of Excellence
Washington DC, District of Columbia
Level Contributor
95 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Fabulous Stay”
Reviewed August 4, 2013

Everything about this hotel was first rate - the room, the staff, the service, the breakfast, and the easy location to get anywhere in Silicon Valley. We didn't need room service after 2:30 am so didn't have that complaint. Between 7 am and 1 am the place was fantastic, and up to the standard of any other Four Seasons property we've ever visited.

We would come back in a heartbeat.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SafariKBFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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524 reviews from our community

Traveler rating
    358
    106
    47
    9
    4
See reviews for
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (88)
Date | Rating
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English first
Istanbul, Turkey
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed July 31, 2013

Service is poor, rooms are basic. May be it is very American, i dont know; i dont care. The worst four seasons experience ever. Nothing which makes you feel special. Plus, there is no room service After 02.30 am.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank anilimo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Four_Seasons_Hotel, Public Relations Manager at Four Seasons Hotel Silicon Valley at East Palo Alto, responded to this review, August 1, 2013
Our team is passionate about service and dedicated to creating loyal relationships. We were disheartened to learn that we did not make a personal connection, or create a memorable experience. We also are disappointed that you were unaware of our 24 hour room service service,

Our Hotel Manager would enjoy having the opportunity to personally reach out to you to learn more about your experience and share your specific feedback. Please let us know the best way to reach you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo, SP
Level Contributor
90 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed July 27, 2013 via mobile

This is one of the hotels I know where everything is just perfect! Rooms, fitness center, swimming pool, internet connection, self parking, restaurants, great service and price.

What else? Maybe they could have a buffet for breakfast?

And I miss anyway the reward program for four seasons.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Denyson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
126 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed July 8, 2013

We came for a meeting. The hotel upgraded us to a suite, which was huge, well appointed and spotless. The service at the hotel is outstanding.

The gym is very nice, as is the pool area. Overall, this is what I expect from the Four Seasons. I would stay here again.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Singerred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, Tennessee
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed July 1, 2013

I have been visiting this hotel for 4 1/2 years. I love it. I have stayed here more than any other hotel (probably at least 10 times.) and reviewed it 2 or 3 times. The rooms are so clean, the staff is so accommodating, the spa is clean, and the food in Quattro especially for breakfast is a treat. In fact, the atmosphere and setting of Quattro make it one of my favorite restaurants in the US. Its location is not an impediment in terms of noise from the 101. My son just graduated from Stanford so I will miss visiting "my home away from home." Blessings to all of the staff who have made all of my visits so wonderful. Your constant pursuit of excellence is amazing and rare.

Room Tip: The rooms ending in -07 are a little bigger than the regular rooms. Ask for a view of the mountains...
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gop10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Munich, Germany
Level Contributor
333 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
Reviewed June 27, 2013

I've stayed here a couple fo times and always find it very welcoming. Close to 101. Outstanding and helpful staff and great rooms. Restaurant has improved since I stayed here last: not the best value for money, but tasty, well sorted menu and friendly service. Can be a bit loud at peak times.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David011158
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
Level Contributor
180 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed June 10, 2013 via mobile

I stayed at the Silicon Valley Four Seasons as part of a course I was taking at Stanford. Everything about this hotel is top notch - exactly what one has come to expect from this premier brand. The staff was outstanding. From the front desk experience (who apologized profusely when my room was not ready and then upgraded me to a suite), to the bell desk, to the room attendants (who went as far as to organize the charging cables I left on the desk), everything says quality and we care about you. The course I participated in was intense and it was nice to come back and the end of the day to an outstanding room with a caring staff. I would absolutely stay here again and would highly recommend this property to anyone staying in the valley area.

Stayed May 2013, traveled on business
Helpful?
Thank es_in_tx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Four Seasons Hotel Silicon Valley at East Palo Alto

Property: Four Seasons Hotel Silicon Valley at East Palo Alto
Address: 2050 University Avenue, East Palo Alto, CA 94303
Phone Number:
Location: United States > California > East Palo Alto
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in East Palo Alto
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Four Seasons Hotel Silicon Valley at East Palo Alto 5*
Number of rooms: 200
Reservation Options:
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Also Known As:
4 Seasons Hotel Silicon Valley At East Palo Alto
Four Seasons East Palo Alto
East Palo Alto Four Seasons

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