We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“RUDE RUDE RUDE AND STUPID”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Extended Stay America - Dublin - Hacienda Dr.
Ranked #4 of 6 Hotels in Dublin
San Jose, California
Level Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“RUDE RUDE RUDE AND STUPID”
Reviewed April 27, 2012

Got there and some goof ball lady tried to check me in.. couldnt get the computer to turn on!! Them some tatoo guy did the check in I asked for a wake up call and was told "no way man" we dont do them here.. In the morning I looke for a hair dryer and I called the desk only to be told If you want one get down here and pick it up!!! Im going to call my American Express rep and not pay for this dump hotel with RUDE RUDE RUDE people

  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BBMORR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Regional Director of Operations at Extended Stay America - Dublin - Hacienda Dr., responded to this review, July 16, 2012
Thank you for taking the time to make us aware of your experience at Extended Stay America Dublin - Hacienda Drive. Providing for your total satisfaction, from the moment you arrive to the moment you depart, is my staff’s primary duty. Hearing that we failed in your case is truly disheartening, and for that, I offer you my sincere apology.

The experience you described is truly regrettable. We strive to ensure that our guests have an exceptional stay. As the Regional Director of Operations, I can assure you that I have brought each of the issues you expressed to the attention of our staff. We know that we didn’t get to be a member of America’s number one family of extended stay hotels over night; we did it by focusing on one customer at a time. We know that a totally satisfied customer is one who will come back and stay with us again. That is why we take your review so seriously. It reminds us that despite all of the regular praise we receive, we still have room to improve

Again, thank you for taking time to provide us with a review so that we can continuously improve.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

84 reviews from our community

Traveler rating
    22
    12
    16
    10
    24
See reviews for
19
9
12
28
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Pittsburg, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 11, 2012

I stayed here at the Dublin ESA for buisness reasons and was very happy with the new interiors, HD tv, and granite counters! Bed was a little firm but it helped an already sore back.

Room Tip: This is a great location to shop, eat, and have social fun.
See more room tips
  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Dublin - Hacienda Dr., responded to this review, July 16, 2012
David,
I would like to personally thank you for taking time out to write about your experience at the Extended Stay America - Dublin- Hacienda Drive.
Our hotel team is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment of providing a home away from home, no matter if they are staying for a night, a week, or a month. It sounds like we were able to do just that for you, and we are truly honored for your recognition.
Once again, I and the entire staff at our hotel thank you for your very kind words, and we’d love to see you here again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Dublin
0.4 mi away
Hyatt Place Dublin/Pleasanton
1.4 mi away
Best Western Plus Pleasanton Inn
2.9 mi away
Holiday Inn Dublin
Holiday Inn Dublin
#3 of 6 in Dublin
237 reviews
Show Prices
Show Prices
Show Prices
1.8 mi away
Tri-Valley Inn & Suites
Tri-Valley Inn & Suites
#12 of 14 in Pleasanton
77 reviews
1.5 mi away
Larkspur Landing Pleasanton
Larkspur Landing Pleasanton
#7 of 14 in Pleasanton
190 reviews
1.6 mi away
Extended Stay America - Pleasanton - Chabot Dr.
Show Prices
Show Prices
Show Prices

Been to Extended Stay America - Dublin - Hacienda Dr.? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Extended Stay America - Dublin - Hacienda Dr.

Property: Extended Stay America - Dublin - Hacienda Dr.
Address: 4500 Dublin Blvd, Dublin, CA 94568-7564
Phone Number:
Location: United States > California > Dublin
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #4 of 6 Hotels in Dublin
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Extended Stay America - Dublin - Hacienda Dr. 2.5*
Number of rooms: 122
Official Description (provided by the hotel):
Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Hotels.com, Extended Stay, Orbitz, Expedia, Hotwire, Priceline and Cheap Tickets so you can book your Extended Stay America - Dublin - Hacienda Dr. reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Extended Stay America Dublin
Dublin Extended Stay
Extended Stay Dublin

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing