I should probably start off with the positive and say, the bed was very comfortable and the staff was friendly, nice, and as accommodating as possible. But this hotel has some real problems. The first night we checked in, we were initially given a handicapped room, which I do not prefer, because there is never room for one's toiletries in the bathroom. The second room was way too noisy (it was as if the couple next door were sitting in our room) and had two beds - we had specifically asked for a King Bed. The third room was fine. Because we checked in late and had been travelling all day, we slept in and took our "Do Not Disturb" sign off, when we left the room, at approx. 11:15am. Came back that evening and the room had not been cleaned. I called down to the Front Desk, explained what had "not" happened and was told, the maid makes one sweep of the hallway and if the DND sign is out, she skips over the room. I can understand that, if we had been in our room until 2-3 in the afternoon, but 11:15 is a more than reasonable time to leave. The girl was somewhat sassy and said that she could come up and make our bed. I said, I can make my own bed, but the whole reason for a vacation, is so I don't have to!!! That was that!
Breakfast, we were told, was served from 6-9am, but when we came down at 08:45, there was nothing left but one slice of bread and one muffin. Next morning, same thing and it looked like the same slice of bread and muffin!!
The last night, we never got hot water - it was lukewarm, at best. Nothing like looking forward to a nice, hot shower and never getting it! The elevator was also inop. I told my husband, I hoped it would be working the next morning, since we were checking out and had two big bags to take with us. The carpet in the elevator was dirty and needed a good cleaning or needed to be replaced.
The hotel is in a good location, but definitely needs some work and somebody looking after things a bit better.
- Official Description (provided by the hotel):
- Welcome to this all-suites Country Inn & Suites located between UC Davis and Vacaville. Guest will enjoy a free hot breakfast, outdoor pool, free WIFI, fitness center and a business center. ... more less
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