We stayed at this hotel because we read the reviews and it seemed like a nice place ! We were there from out of state for a funeral. The rooms seemed nice at check in, although we did notice that they were scrubbing the carpet in the elevator and the hotel smelled like pine-sol.
Upon getting ready to check out, I looked across the room on the floor and there was a LARGE COCKROACH crawling across the floor ! We turned the ice bucket upside down over the roach so it wouldnt move any further.
We went to the front desk and told them of the roach in out room. The guy at the desk was sorry and assured me the manager would call me that day, of course the manager never called, so I called the hotel 3 days in a row and left messages for the manager to call me and he never did.
When we got back home I called Choice Hotels to make a complaint, and they gaave the manager 72 hours to contact me ! Needless to say, he again did not bother to contact me !
What makes me so mad is the fact that the manager just ignors me like I do not exist ! I have pictures of the room with the cockroach and the room number that I will br glad to post !!!!!!!!!!!
- Official Description (provided by the hotel):
- Welcome to this all-suites Country Inn & Suites located between UC Davis and Vacaville. Guest will enjoy a free hot breakfast, outdoor pool, free WIFI, fitness center and a business center. ... more less
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