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“New hotel, with great service” 5 of 5 stars
Review of Holiday Inn Express Dinuba West

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Holiday Inn Express Dinuba West
Ranked #2 of 3 Hotels in Dinuba
Elmhurst, Illinois
Level Contributor
119 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“New hotel, with great service”
5 of 5 stars Reviewed August 23, 2013

Stayed here on final day of trip,with college buddies. Hotel is new and shows well. Close to several dining options, which they mapped out for us. Breakfast options the following morning were ample, and the staff friendly and helpful. Definitely a place to stay while in town.

Stayed July 2013, traveled with friends
Helpful?
Thank Msiran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antonio J, General Manager at Holiday Inn Express Dinuba West, responded to this review, September 9, 2013
Dear Msiran,

I first would like to thank you for your selection in our Holiday inn express and Suites, We thank you for your time to send us your feedback that others guests will consider while selecting our venue for their travel, All of us here at The holiday Inn express and Suites in Dinuba are proud to share our warmth spirit of hospitality. It’s always a pleasure to be of service and we are glad that you have overall enjoyed your stay with us.
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75 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • French first
  • German first
  • Korean first
  • Spanish first
  • Any
English first
Newport Beach, California
Level Contributor
28 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed April 10, 2013

Hotel was great. This was my first time to this area, but this hotel seemed to be one of the newer properties in the city. Facilities were either new or renovated, and staff was super friendly and helpful (they allowed me to check out a day early without penalty or hassle--not something I've seen before at least). Plenty of parking, and our room was very clean and well-presented.

Only issues:

- There are apparently train tracks nearby because we heard a passing train and horn in the middle of the night, but thankfully, it only happened once.
- Breakfast was not that great -- weird textured eggs (I'm guessing it's prepackaged scrambled egg mix); so-so mini waffles (probably pre-frozen); fairly good sausage.
- Beds are FIRM. Not as cushy as I'm used to, but strangely, I slept well on it.

Overall, a very good experience. Would stay here again.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Ugamark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antonio J, General Manager at Holiday Inn Express Dinuba West, responded to this review, July 15, 2013
Dear ugamark,
It was a pleasure to have had you at our hotel as a guests, Its very important to us to ensure the satisfaction of our guests and to be themselves when staying with us. Its bring us great joy to know that you overall enjoyed your stay with us and we have taken the feedback on our breakfast and had made changes accordingly to ensure the satisfaction in our guests when staying with us.Thank you kindly for your feedback and we welcome you back in advance.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sacramento, CA
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed February 10, 2013

Great Visit. Arrived 4 hours BEFORE check-in (sometimes travel does work well). Room was ready and clean. No hassle about the early check in. Check in fast, clerk very friendly. Room was freezing, but it was 28 degrees that night. Heater warmed up fast. Note to management: There are heating controls on the wall and on the unit. Was never quite sure which controlled what. A brief written explanation in the room would be helpful.

Vending machines (beverages only) and ice were next to the elevators. That was also where the maid’s storage room was. This kept the hall noise to a minimum.

A previous reply indicated you want a room on the North/West side because of the 24 hour gas station in front of the hotel. This is absolutely correct. That ARCO station probably has the cheapest gas within30 miles, and always had 5-10 cars filling up on the Saturday I was there. But it also makes a nice stop to get a munchie, since there’s nothing else within walking distance. Lots of restaurants, fast food, and a Wal Mart all within a mile.

Bathroom was clean, and had surprising good lightening. Hot water arrived fast. Plenty of thick towels. Only weird thing is that there were zero towel racks in the bathroom. If I wanted to re-use a towel, I had to leave it on the sink. Not really eco-friendly.

Breakfast was usual type served at a Holiday Inn Express. Did like having the little cartons of milk so I could take one back to the room to take my pills.

All-in-all, a very nice stay.

Room Tip: Backside of hotel, away from the gas station
See more room tips
  • Stayed February 2013, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank sgbelverta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antonio J, General Manager at Holiday Inn Express Dinuba West, responded to this review, April 14, 2013
Dear sgbelverta,
We would like to thank you for your selection in our Holiday Inn Express & Suites, We are excited to hear overall your where able to enjoy being yourself and relaxing with us. We thank you kindly for your time and positive feedback. Until next time have a great week. We welcome you back in advance.
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Saint Louis, Missouri
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed January 4, 2013

I recently stayed at the Holiday Inn Express in Dinuba, CA during a business meeting I was hosting in the area, and I even suggested to my meeting participants to stay there, most of whom did. I had booked for a Sunday arrival, but due to illness I arrived on Monday at around lunch time. I was feeling terrible and looking forward to resting in my room and cleaning up before my 2 p.m. meeting, but when I arrived the woman at the front desk told me that my three night pre-paid reservation had been kicked out of the system due to not notifying them that I would arrive late. I apologized (this was, after all, my fault) and asked to be given keys to my room, but they told me that a room would not be available for me for another hour and a half. After an hour and 45 minutes I asked what the status of my room was, and I was finally given keys to my room.

The rooms are relatively updated, nothing spectacular, and the hotel is moderately clean. The "gym" is deplorable - there are three workout machines, and I tried two: the Nordic Track treadmill, which was virtually unusable, and the Nordic Track elliptical, which was also in very poor condition.

The icing on the cake was that I contacted Holiday Inn Corporate THREE TIMES to notify them of my experience, and each time they said that "the [local] hotel is in the best position to discuss and resolve your concern." In none of these instances did the hotel reply to my e-mails.

I would NOT recommend this hotel to anyone.

  • Stayed December 2012, traveled on business
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank SKM980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antonio J, General Manager at Holiday Inn Express Dinuba West, responded to this review, January 7, 2013
Dear SKM980,
Holiday Inn Express and Suites first would like to thank you for your selection in our hotel. On behalf of myself and team I sincerely apologize for your experience. Holiday Inn Express and Suites has not taken your feedback lightly and have taken corrective Action to prevent this from happening to future guests. It is and has been our goal to deliver a warmth spirit of hospitality and to ensure your satisfaction during your stay with us. Thank you kindly for your time for sending us your feedback.
Antonio Jaramillo
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Travelers are raving about these Dinuba hotels

Rogersville, Missouri, United States
Level Contributor
133 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
2 of 5 stars Reviewed December 5, 2012

I am generally very tolerable of a hotel's condition, but this one was a doozy!

Staff was very friendly, but the first room they put me in had not been cleaned yet (it was 5:00pm). Next room they put me in, was clean, but had 20+pcs of hair on the bathroom floor, otherwise the room was fine.

The pool is outdoors, but looked ok. The workout room was good.

For those of you who are Priority Club members, there was no goodie bag but had stale cookies to offer.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank Garrett S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antonio J, General Manager at Holiday Inn Express Dinuba West, responded to this review, December 7, 2012
Dear Garrett S,

I first would like to thank you for your selection in our Holiday Inn express and Suites, I am pleased to hear that our people shared their warm spirit of hospitality with you as well. I sincerely apologize for your experience with your guest room. It is very important to us as a team to hear back from our guests and take corrective action if needed to prevent further disappointment form other guests who plan to stay with us.

I assure you that I have shared this review with my staff and we have taken immediate action to ensure the Satisfaction for our future guests upon arrival.

Merry Christmas to you from all of us here at the Holiday Inn Express and Suites.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ventura, California
1 review
5 of 5 stars Reviewed October 24, 2012

I travel often and stay at many hotels, This by far was a great stay, The manager was very welcomeing when you first walk in and the desk employees are smiley and welcomeing, I noticed they had fresh fruit out and freshly baked cookies ready in there lobby.
My room had been preassigned to my requests.
Breakfast the next morning was great, I was welcomed with a Local news paper (Fresno bee) and had the dinuba's local paper available, They had CNN on the large TV and a freindly staff in there hall of dinning. The pancake machine seemed to be functioning which was great most Holiday Inn Express's that I have stayed at have troubles with there pancake machine. My room was clean and my bed was made fresh for my arrival. Thank you for your hospitality Holiday Inn Express dinuba my family and i enjoyed. We look forward to comming back next month.

Room Tip: enroll in there rewards program they offer upgrades to king suites for new memebers at check in.
See more room tips
  • Stayed October 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Adam C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antonio J, General Manager at Holiday Inn Express Dinuba West, responded to this review, October 29, 2012
Dear Adam C,

I would like to thank you for your time for giving us your feedback, my team and I, We are glad to hear that you overall enjoyed your stay with us. We thank you for your kind feedback and we look forward to your next arrival. If there is anything that we can do for you, please feel free to reach out to us adam, its always a pleasure to be of service.
Happy Holiday's



Ultimate regards
Antonio Jaramillo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bozeman, Montana
Level Contributor
103 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
3 of 5 stars Reviewed October 23, 2012

I stay in a lot of Holiday Inn Expresses and this one certainly didn't meet the standard. It felt like the hotel was getting ready to close or sell to another chain. They ran out of all kinds of things at breakfast - coffee cream, their famous cinnamon rolls(!), apples, and had even forgotten to order USA Today newspapers! The room was clean as you would expect, though the shower curtain smelled and needed washing. I would probably stay here again, but they really need to get their act together as far as staff is concerned.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank kjkupiec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antonio J, General Manager at Holiday Inn Express Dinuba West, responded to this review, October 24, 2012
Dear Valued Guest,

I first would like to thank you for your selection in our Holiday Inn Express & Suites, I apologize sincerely for your experience you had in our breakfast hall, I can ensure you we have taken corrective action and have placed a hostess in our hall to ensure the satisfaction of our guests during their stay with us.

It was truly a pleasure to have you as a guest and we welcome you back to see our changes, Happy Holidays to you sir...

Ultimate regards,
Antonio Jaramillo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Dinuba West

Property: Holiday Inn Express Dinuba West
Address: 375 S Alta Ave, Dinuba, CA 93618-2119
Phone Number:
Location: United States > California > Dinuba
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Dinuba
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Dinuba West 2.5*
Number of rooms: 70
Official Description (provided by the hotel):
Welcome to the newly built , Holiday Inn Express & Suites in Dinuba, California, conveniently located 45 miles from the breathtaking Kings Canyon Park and the Redwoods in Sequoia. Come and explore giant natural beauty of the San Joaquin Valley gateway to Yosemite. In our backyard we have the new Ridge Creek Golf Course featuring a state-of-the-art covered natural grass practice tee. Enjoy picturesque countryside, like the Blossom Trail and shop at the nearby preferred Tulare Outlet Mall. Local entertainment includes great casinos restaurants, and sports events at the Reedley College. Located in the agricultural and dairy heartland Dinuba is home to many large corporations such as Ruiz Foods, Best Buy Distribution Center, Guardian, Patterson Dental, Odwalla Juice and everyone s favorite Sunmaid rasins! Come and relax in our luxurious guestroom and suites enjoying premium amenities and reliable standards like complimentary wired and wireless high-speed Internet access, outdoor pool and spa, 24-hour fitness and business centers. Come check out the new HOT breakfast bar in town with complimentary HOT breakfast items and our irresistible cinnamon rolls. Come and STAY SMART as our friendly and knowledgeable staff awaits your arrival to our new Holiday Inn Express & Suites in Dinuba! ... more   less 
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Also Known As:
Holiday Inn Express Dinuba West Hotel Dinuba

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