This is the worst hotel/motel I have ever dealt with and I have been to many for softball tournaments. If you like thieves (employees) then this is the place to stay. I called two days prior to my reservation date to cancel. More then enough time for cancellation. I called early morning and was told that she would call me back to cancel because she was very busy. However....45 minutes later...no call. I took it upon myself to call her back because I wanted this cancellation taken care of so I could move on with my day. The second time I called she said it was taken care of so I thought it was. To my surprise...two charges on my card totalling $200.00 showed up. I called them to ask them why and these charges shouldn't be there. They pretty much give you the run around and it takes days to talk to someone. To this day...they will not credit my account. I have never seen such poor customer service...such rude people. Don't stay here...if you would like to keep your money.
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- Also Known As:
- Best Western Diamond Bar Hotel Diamond Bar