We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice pools, unsanitized rooms”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Miracle Springs Resort and Spa
Reviewed January 19, 2013

We stayed here in the last week of December. There were 2 rooms we stayed in. One room had ants coming out of the toilet bowl. The other room the toilet wouldn't flush. We called the maintenance and told us not to flush toilet paper down the toilet and to leave the toilet paper in the trash after we used it. It was disgusting.

  • Stayed: December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank aflame
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carsonparlan, Public Relations Manager at Miracle Springs Resort and Spa, responded to this reviewResponded January 20, 2013

Thank you for writing. This is totally unacceptable, right up to the advice not to flush paper. i'm forwarding this to all relevant department heads, especially housekeeping and maintenance. Our apologies, and again, thank you for the heads up!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (1,209)
There are newer reviews for Miracle Springs Resort and Spa
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language

950 - 956 of 1,209 reviews

Reviewed January 13, 2013

I went for a combination package - massage, pedicure and facial. Although the massage and facial themselves were reasonable the facility, ammenities and staff interactions were seriously below par. I waited around for 20 minutes before anyone even came to the reception desk. The change room was horribly dated and had what seemed to be old high school lockers...which went with the 80's interior. When I sat in the "waiting area" it seemed that the staff were more interested in chatting and gossiping than acknowledging their clients. It was a strange vibe. As I say, the massage itself was fine and the facial was as well. The pedicure was terrible as the foot bath station was so loud you couldn't even hear someone speak. I spent much of my time watching HUGE bug crawl around and the staff just said that they must need to spray again. Yikes! I would not recommend this spa to anyone. The advertising and photos are very deceptive. The photos definitely aren't from THIS spa.

  • Stayed: December 2012, traveled with family
    • Value
    • Cleanliness
    • Service
5  Thank jwinbc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carsonparlan, Public Relations Manager at Miracle Springs Resort and Spa, responded to this reviewResponded January 15, 2013

The situation you described is just as unacceptable to us as it is to you. I am forwarding your review to the department head and this will be discussed at our next companywide meeting. Thank you for alerting us!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 6, 2013

The best thing about this location is the 24 hour access to the Mineral Springs Hot Spas. The acomodations are below par; the Spa Services better than average, but not fabulous. The rates are reasonable. The restaurant serves homemade Italian dishes with large portions. However, a more Spa oriented menu would be preferred.

Room Tip: Get a room with a Mountian View or Pool access.
  • Stayed: January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Ariane V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 4, 2013

No, this is not a fancy boutique spa, but neither are the prices. The rooms are a bit shabby but very clean. We came for the waters, and there were plenty of hot springs at different temperatures. Most importantly to me, the guests were all well behaved and quiet - this is a family-oriented, adult place, not a party spa. The desk receptionists were very friendly and accommodating (we needed to change our room). Breakfast was hearty and quite satisfactory. My dinner companion loved her lasagne but I did not like the pasta primavera. If you want a quiet place to enjoy the waters and not pay a fortune, this is it.

  • Stayed: October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Debra K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 3, 2013

The service was terrible- we couldn't even get cups for our room despite asking three front desk people. The last time we asked they told us to take cups from the restaurant! Anyways, the room was clean but very run down for the price. The pools were hot and clean. The food in the restaurant was cold and appeared to be pre-prepared and reheated, so we ate there only once. The saving grace of this hotel was the pools- I'd stay here again for a cheap price and expect absolutely no service at all. Bring your own coffee mugs and coffee.

  • Stayed: January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank kgreiderdo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carsonparlan, Public Relations Manager at Miracle Springs Resort and Spa, responded to this reviewResponded January 5, 2013

Thank you for the balanced review. Please do visit us again. We'll have your coffee mugs waiting when you arrive!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 23, 2012

I made a last minute reservation as a stop point on my walk about. This place is well run and clean. It is definitely a family stop with all ages so don't come for a quiet interlude. Multiple pools of varying sizes and heated degrees. The full service spa is nice. Food is about 3-star and a good price. They give sizable portions and a variety of Italian and American style cuisine. Staff s polite and very accomodating.

  • Stayed: December 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank MsLaura831
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 30, 2012

My brother and I REALLY enjoyed this hotel and our 24 hour get-away to the Springs. We arrived on a Sunday night (11-25-12) around 8:30 PM from LA, which was about a two and a half hour drive from the SF Valley. Stanley, the clerk at the front desk was very helpful, and very funny! He gave us a great deal ($69.00 a night) and made our checking-in, enjoyable! The lobby was very nice, with a beautiful view of the 8 or 9 hot mineral pools in the center of the hotel. The employees were very friendly and helpful. The hotel was not busy at all. The hotel has a restaurant but it closes at 9 PM, so we were unable to try it out. The hotel next door, which was walking distance of about 2 to 4 minutes from the hotel had a little dinner and bar. We walked there and had it quick bite to eat and a drink and head back to the hotel. Unlike many hotels, where they enforce curfews for pool-use, Miracle Springs Hotel pools are open 24 hours a day! All of their pools were filled with the Desert Hot Springs mineral water and heated at different temperatures! We visted the pools around 11pm, experienced the different pools and their temperatures. It was very relaxing and rejuvenating. After a swim, we went back to our rooms, relaxed and messed around on our wifi iPads. The hotel offers free Wi-Fi but it's not the strongest… but it was enough to surf the web and watch a few youtube videos, etc! Our room (#110) came with a nice 32 inch TV (not flat screen, though) but we just used it as background noise, while we fiddled with her iPads. The room also came with a refrigerator. Down the hall from our room they had a vending machine with drinks and a complimentary ice machine We woke up around 10:30 AM the next morning and were supposed to be checked out of our room at 11 AM. I called the clerk at the front desk for a check-out extension and she gave us a complementary one hour extension to our room. We were able to check out at 12 PM. I will definitely be returning to this hotel again…next time with my girlfriend. It's a great place for couples...very quiet and relaxing. Maybe, next time we will try the spa treatment the hotel offers.

Stayed: November 2012, traveled with friends
1  Thank Tony D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Desert Hot Springs hotels
2.0 mi away
Aqua Soleil Hotel & Mineral Water Spa
Aqua Soleil Hotel & Mineral Wate...
#8 of 22 in Desert Hot Springs
561 reviews
0.2 mi away
Desert Hot Springs Spa Hotel
Desert Hot Springs Spa Hotel
#18 of 22 in Desert Hot Springs
472 reviews
0.6 mi away
El Morocco Inn & Day Spa
El Morocco Inn & Day Spa
#5 of 22 in Desert Hot Springs
311 reviews
Show Prices
Show Prices
Show Prices
1.4 mi away
Lido Palms Resort and Spa
Lido Palms Resort and Spa
#11 of 22 in Desert Hot Springs
154 reviews
1.9 mi away
Two Bunch Palms
Two Bunch Palms
#4 of 22 in Desert Hot Springs
416 reviews
1.6 mi away
The Spring  Resort & Spa
The Spring Resort & Spa
#3 of 22 in Desert Hot Springs
475 reviews
Show Prices
Show Prices
Show Prices

Been to Miracle Springs Resort and Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Miracle Springs Resort and Spa

Address: 10625 Palm Dr, Desert Hot Springs, Greater Palm Springs, CA 92240-2534
Phone Number:
Location: United States > California > California Desert > Greater Palm Springs > Desert Hot Springs
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Desert Hot Springs
Price Range: $75 - $273 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Miracle Springs Resort and Spa 3*
Number of rooms: 114
Official Description (provided by the hotel):
Miracle Springs Resort & Spa presents an array of elegant spa therapies and beauty treatments in a relaxing hot springs resort environment with spectacular mountain views and miraculous healing waters. 110 large rooms and suites surround a lushly landscaped acre of 8 natural hot mineral water pools and Jacuzzis open 24 hours. Poolside and mini-suite rooms have private patios with easy access to the pools. Balconied rooms overlook the pool courtyard and mountain view rooms enjoy a spectacular view of the San Jacintos. 4 Vacation Villas are fully furnished 3-bedroom homes adjacent to the resort with easy access to all hotel services. Enjoy fine indoor & outdoor dining at The Capri Restaurant & Bar. Miracle Springs Resort & Spa is the perfect weekend escape from LA or a gorgeous venue for your wedding, corporate event or banquet, or group retreat. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Groupon, Expedia, Priceline, Booking.com, Hotels.com, Orbitz, TripOnline SA, Travelocity, Hotwire and getaroom.com so you can book your Miracle Springs Resort and Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Miracle Springs Hotel Desert Hot Springs
Miracle Springs Desert Hot
Miracle Springs Resort And Spa Desert Hot Springs, CA - California Desert

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing