We arrived Crystal Hotel Spa and Resort on Christmas day, our first impression was this was simply once a great facility that has simply gone down a slippery slope. It is very obivsious the resort is seriously understaffed. The resort complex is huge, the facility was not properly keep up. The parking was full of debris, the corridors has many burnt out light bulbs. The atomsophere was quiet all right, it has almost a creepy feeling to it. This is not what we had anticpated. We paid $155 / night for the Jacuzzi Suite, right off that bat, things did not go well. The room was spacious and large with two large queen bed. The decor was very 80ish, but biggest problem of all was the plumbing in the bath room was making clunking noise. A call to the front desk revealed that they had onsite to take care of the problem until next day. As a remedy they moved us to the room next door. Although this room has no noisy plumbing but it has lists of troubles. The window blinds is broken, the control knob on the jucuzzi tub was mssing. Worst of all, they had dirty linen / towls. A couple of towels has stains on it. Yikes!!! Despite that, it does have its virtue, the jacucci tub with natural hotspring is very enjoyable. The facitlity itself was well equipped, just not taken cared of properly. For the $ we spent, we simply feel it was NOT worth the money.
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- Also Known As:
- Cj Grand Hotel Desert Hot Springs
- Cj Grand Hotel And Spa
- CJ Grand Hotel & Spa Desert Hot Springs, CA - California Desert