Unfortunately, I did not have an opportunity to stay at the facility. My experience started and stopped at over-the-phone reservationist. I needed to postpone the visit for a couple of months and failed to cancel the reservation within 7 days from the scheduled trip. I was willing to pay the $199 plus tax for penalty for not cancelling in time; however, I wanted to decide which method I use for payment. The allotted time to give the reservationist my desired method of payment was not honored.
I am a frequent traveler and have stayed at many hotels and resorts, and I will continue to travel but not at this resort. I respect rules, but there is a time when compassion should overrule a "rule". I explained to the manager why I had to postpone; he said that he understood but I must still pay.
As nice as this resort sounds, I won't be giving them any more of my money. When the payment was processed early and having a somewhat heated conversation to the famous reservationist, I knew immediately that I will never patronize The Spring Resort in Desert Hot Springs.
- Official Description (provided by the hotel):
- THE SPRING Resort & Spa is a magical place. Overlooking Palm Springs w/dramatic views of snow capped mountain peaks, magnificent mineral water emerges from the earth at 170 degrees, charged with healing, restorative minerals. Luxurious, romantic guest rooms surround 3 mineral pools, featuring king pillow-top beds, down pillows, duvets and 100% Egyptian cotton linens. THE SPRING Day Spa offers a complete line of spa treatments, massages, buffs, wraps, and facials. ... more less
- Reservation Options:
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- Also Known As:
- The Spring Hotel Desert Hot Springs
- The Spring Resort And Spa
- Hot Spring California
- The Spring Resort & Spa Desert Hot Springs, CA - California Desert