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“Very Disappointing”

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Hotel Indigo San Diego Del Mar
Ranked #4 of 7 Hotels in Del Mar
Certificate of Excellence
Tucson, Arizona
Level 4 Contributor
41 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Very Disappointing”
Reviewed August 7, 2011

This hotel needs a lot of improvements to get me to stay there again. The place is noisy from people rolling their luggage along the corridors at all hours trying to find their rooms which are poorly marked. First impressions are that the garage is dirty, the elevator runs like it is about to go out. Our room had one window through which we could see the ocean far away. There was not one picture on the walls, only one chair and no table. We had to request an additional chair so one of us didn't have to sit on the bed to watch tv. The staff brought us a desk chair. The fan in the room made a clicking sound at every turn of the blades. The bathroom is basic with a small shower no tub. All in all this place gets a one star for the staff at the desk who were friendly.

  • Stayed August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank turtle2327
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
strat1, Director of Sales at Hotel Indigo San Diego Del Mar, responded to this review, August 10, 2011
I am sorry to hear of your disappointment with your recent stay at our hotel.

As we upgrade our property and transition to the Hotel Indigo we are trying to minimize any inconveniences for the sake of our guests, however it appears during your stay that was not the case and I apologize for that. I have addressed your concerns about the elevator, signage, and garage with our engineering staff. If you will kindly let us know which room you stayed in I will gladly have engineering look into the other items you mentioned, as well.

The spa showers (not tubs) are part of the standards for the new hotel, so those will be a permanent fixture throughout the property, but please know that your comments have not fallen on deaf ears. I sincerely appreciate you letting us know what we could do to improve our guests' experience. We do hope you will stay with us again, once we have added the restaurant and bar, so that you can see first hand what all of the dust was about. You won't be disappointed!
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513 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (159)
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English first
Phoenix, Arizona
Level 6 Contributor
45 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed August 6, 2011

We are looking forward to our third visit to The Stratford Inn. This place has everything next to home. We so enjoy the Suite facilities. We had a little kitchen area with small sink, refrigerator, micro, and bar seating. We brought our dog and cat and they felt immediately at home. There is a very open feeling to the communal area and pool, but you don't really notice the other guests. It is very quiet. All staff and management are so nice and friendly. The breakfast room and choices are all great and change a bit from day to day.

You are walking distance to the bluff, a dog park, and Torrey Pines is a short drive. There is great shopping and dining all walking distance so no need to drive in the evening. Also, lots of parking including the underground garage which is elevator handy to the rooms.

Cannot wait for our next visit.

  • Stayed February 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank rastawoman123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
strat1, Director of Sales at Hotel Indigo San Diego Del Mar, responded to this review, August 10, 2011
Gosh... thanks so much for the rave review. Our staff enjoys their job and our guests; I am glad that it shows. I have shared your comments with our staff and appreciate you taking the time to tell us how we did. We look forward to having you back again (for your fourth visit)!
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las vegas
Level 6 Contributor
62 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed August 6, 2011

I have to give this hotel 4 because we did not get to check in until around 4PM and because the breakfast was very mediocre. Other than that, it was really good. The room was really nice. We hoped for an ocean view, but it was not available on arrival. Very clean and the beds were very comfortable.

  • Stayed July 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank newtravelors
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
strat1, Director of Sales at Hotel Indigo San Diego Del Mar, responded to this review, August 10, 2011
Thank you so much for taking the time to tell us about your stay. I am glad that you found the rooms comfortable and inviting. As a resort property our late check-in time of 4 pm allows us to offer a later check-out time of 12 noon, and still be able to clean the rooms thoroughly. Generally if we have something availble when you arrive at the hotel, we will check you in right away. Weekends can be tougher due to high occupancy levels, etc. I really appreciate your business and hope that we will see you on property again soon.
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Cincinnati, Ohio
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 4, 2011

Cons:

The construction was terrible. Yes, materials have to be available, but stacked outside of the rooms for days on end with same trash ( paper cups )piled on is not acceptable.

A rat in the garden area around "upper" pool.

Breakfast seemed purchased from the day old store.

Barb in the office = horrible, smart mouth, condescednding.

The walk to the beach is 15 blocks, ten down, two over. The hotel has an ocean view, but the one block walk to the view is a very dangerous cliff, not beach access.

Other room's shower and bathroom fan noise is very loud.

Maid service inconsistent. Some days 8am, next day 5pm. I can understand cleaning service staff have English as a second language, but the hotel did not even include the basic words in thier training. We ended up with loads of lotion and very little conditioner.


Pros

Rooms are huge.

Shampoos, condtioners, towels readily available from office or maid staff. Great fluffy towels.

Beautiful big windows.

Very nice matteresses and bedding.

  • Stayed June 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank HapppyTrailer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
strat1, Director of Sales at Hotel Indigo San Diego Del Mar, responded to this review, August 10, 2011
In reading your review I was surprised to read about your experience at our hotel and sincerely apologize for your disappointment. Yes, we are doing renovations and adding a restaurant and bar to the property, however inconveniences to the guest should be minimal.

I have forwarded your comments to our housekeeping staff so that they are aware of the problems you experienced as our staff can use this as a learning experience. As we continue to work with our staff (both housekeeping and guest services), it is comments like yours that allow for the most learning. I appreciate you taking the time to let us know about your experience.

We do hope you will come back once the additions are complete so that we can show you true coastal hospitality in a boutique atmosphere.
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Wall Township, New Jersey
Level 5 Contributor
87 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed July 22, 2011

this hotel was a fabulous surprise. we stayed in the king suite for $200. it had a full kitchen--with granite counter tops ! every thing was great value for the money. the service was fantastic alot better than the l'auberre, for a lot less money. no complaints here, only praises .

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank maddiehawaii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oceanside
Level 4 Contributor
42 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed July 15, 2011

I wanted to surprise my lovely bride with an imprompt get-away to the beach for our 24th wedding anniversary. I had reserved a nearby kayak tour of the La Jolla caves for Saturday afternoon so I booked a room at the near-by Stratford Inn, I requested an early check-in so we could get to the cave tour in time. When we arrived early at the Inn we were greeted by Jason who gave us a newly re-decorated upstairs room.The room had a modern decor, stone shower and two windows with a beautiful view of the ocean. The Inn is older but is in a great location in south Del Mar, with-in walking distance to the downtown and the pristine beach. It is in the process of being re-done and they are doing a remarkable job. The walkways are recieving new stone work, the siding is being replaced and the refinished pool is so inviting. We would definately stay there again.

Room Tip: book the fourth floor ocean view rooms.
See more room tips
  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank bikealotOceanside
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tucson, Arizona
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 24, 2011

From the moment we stepped onto the property after making reservations online, we were treated to a first class experience. From the extreme comfort of the room to the clean, well-kept facility and rooms to the accommodating, friendly staff to being centrally located ... , we easily consider this the best experience we've had away from home in ages. Thank you, Stratford Inn, for a relaxing, fun stay!

  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank 3aztravs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Indigo San Diego Del Mar

Property: Hotel Indigo San Diego Del Mar
Address: 710 Camino Del Mar, Del Mar, CA 92014-3008 (Formerly Stratford Inn of Del Mar)
Phone Number:
Location: United States > California > Del Mar
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Del Mar
#4 Business Hotel in Del Mar
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Indigo San Diego Del Mar 3.5*
Number of rooms: 93
Reservation Options:
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Also Known As:
Stratford Inn Of Del Mar Hotel Del Mar
Best Western Stratford Hotel
Best Western Del Mar
Del Mar Best Western

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