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“Very Disappointed with this hotel”

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Laguna Cliffs Marriott Resort & Spa
Ranked #5 of 12 Hotels in Dana Point
GreenLeadersSilver level
Chicago, Illinois
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Very Disappointed with this hotel”
Reviewed January 18, 2007

My husband, teenage son and I booked this hotel to stay a week from Dec. 23 through the 29th. Arrived at hotel very late at night as we flew into San Diego, rented a car and then drove up to the hotel in Dana Point. We changed rooms three times within an hour; first room was extremely small for the three of us-two double beds, bathroom was small with a single sink, and room had no balcony, just a tiny window to look out of! ( I asked for a room with a balcony at booking). Changed to a larger room around 1 a.m.; (thank goodness it was the week of Christmas and the hotel was basically empty). Room was larger but we noticed walking down the corridor to the room that the wallpaper was buckled in some places warranting of moisture damage. My husband, who is a good handyman made an observance in the elevator that it had been renovated. While waiting for our baggage to be brought to the second room, I walked into the bathroom and observed a small bug crawling down into the drain in the sink. Demanded another room; (front desk clerk admitted second room was in older part of hotel and above the spa. Older part?!). Third room was large but musty and had a tiny balcony. Very depressing beginning to a week of a Christmas vacation planned months in advance. Got up a 8 a.m. the next day, called the Hyatt Regency in Huntington Beach; (stayed there last Christmas; it was absolutely wonderful, thought that this Marriott would be equally luxurious); said they had rooms available. Checked out of the hotel, drove up to Huntington Beach and checked into the Hyatt. Was given a gorgeous, large, deluxe room with a marble bathroom, separate tub/glass enclosed shower, double sink, toilet in separate enclosure, brass towel racks, ceiling to floor mirror next to tub, walk-in closet with automatic lighting and a balcony with a beautiful full view of the Pacific Ocean. Hyatt rescued our vacation. Also, restaurant at hotel was excellent, pool was clean with a view of the ocean and hotel had quaint outdoor "living areas" with sofas and a fireplace. Hotel was within walking distance of downtown Huntington Beach and its' numerous restaurants/shops. Extremely disappointed with Marriott Laguna Cliffs Resort as we have stayed at the JW Marriott in Phoenix and it was perfect.

  • Liked — Nothing
  • Stayed December 2006, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
Helpful?
6 Thank nutsabouttrips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,329 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (343)
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English first
Los Angeles, CA
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed January 14, 2007

My wife and I just spent a night at the Laguna Cliffs and fell in love with the location and quaintness of the hotel. The views from the VUE restaurant located in the hotel gave us a pleasant, enjoyable scenery. You have alot close by. Laguna Beach, Newport Beach, San Juan Capistrano. By the way, stop in at Rendevous Restaurant in San Juan Capistrano (in the heart of the old town and the oldest Mission in California) The restaurant is a romantic and upscale place to have dinner!

Overall, we will be coming back to the Laguna Cliffs just for a getaway from the rat race of Los Angeles!

  • Liked — Location
  • Disliked — Aircondition/heating system, parking was expensive
  • Tips/Secrets — Property is not on the beach, but it is very nice location.
  • Stayed January 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tripamaniac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed January 3, 2007

Stayed here with my husband for 4 nights. We were staying on the 3rd floor facing the hills in the back. We couldn't really see the water but the room was so big, clean and comfortable that it was a very nice stay. They have 2 outside heated pools and 2 jacuzzis which were great. The gym is also nice and they have a spa if interested.

2 things to keep in mind when booking this place:

1. The location is not the best. It is walking distance from the beach and harbor but it is on top of a hill so it could be hard for some people to walk up and down (but shuttle service is offered if needed). The most desapointing thing is that it is NOT in Laguna although it says Laguna in the name. There are a few restaurants in the harbor that you can walk to but no fun bars and good shops around (basically no action)- you have to take your car to Laguna but parking and traffic becomes a hastle.

2. the parking is really expensive ($22). So, if you add up the room price ($149), the parking ($22) and the breakfast at a restaurant in the morning ($20) you are better off at some B&B in central Laguna.

Overall, I think it is a very nice place to stay if being in central location is not an important factor for you. I would not come here again because it is too far from the pretty beaches and fun places even if the room was great.

  • Liked — Clean big room, quiet
  • Disliked — Location
  • Stayed December 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Foxycleo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia Beach, Virginia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed December 3, 2006

Had a wonderful room on the third floor with a full view of the ocean. The balcony was a nice feature and we spent a couple hours drinking wine and watching the sunset/ocean. The bed was probably the most comfortable hotel bed that I have ever slept in and would probably try to buy the same type next time mine needs replacing. The staff was very friendly and accomodating. I thought the $22 for parking was a bit steep and felt I got gouged there. There is a beautiful park bordering the property with a nice path down to the marina. Good jogging path as well. Lots of birds fluttering about in the trees and plants near our room. I will stay here again!

  • Liked — The view/ the room/ the bed
  • Disliked — High price of parking
  • Tips/Secrets — Got a Military rate room
  • Stayed November 2006, traveled solo
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank adb1158
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NJ
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed November 30, 2006

This was the best place to stay for my family - clean rooms, friendly staff and centrally located to everything in OC. Very easy to get to from the highway - but not ON the highway... in a nice residential area. My Daughter was psyched that there was a McDonalds around the corner as well as a playground steps away from the hotel. Extra bonus - we were able to check in early & got a beautiful ocean view room (at no additional charge!!).

We used this as our home base as we went out & did various local beaches and attractions. We selected on the recommendation of a friend and were so glad we did.

One word of caution - don't plan on actually swimming at local beaches (high bacteria count). Also - this hotel has a huge banquet facility which seems to be in constant use for weddings, seminars, etc.. Use the valet parking (same charge as self park, and oh so much easier).

Would definitely stay there again.

  • Liked — Kid friendly pools
  • Tips/Secrets — DON'T pay published rates - hunt around for a deal
  • Stayed November 2006, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Weekly_Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed September 24, 2006

I went to the hotel website and filled out an extensive questionnaire about a series (10-12) of events in 2007 I wanted to hold at the location. I waited a week, with no response. I called and asked for the Sales Department. Voice Mail. Left a message. Two days later the Sales Manager called me. She had no knowledge of the questionnaire. I went over it all again. She said would assign the event to one of the sales coordinators. Two more days. Got a call, went though it a third time, and asked for a meeting planing package to be mailed. Four days later I received it. No business card enclosed. Called again for the Salesd Manager. Voice Mail. Asked the operator gor a live person in Sales. Got one. No knowledge of my project or who might be in charge. Promised me "One of our two Catering Managers will call you today ." That was a over a week ago. This morning I called the office of the General Manager. Voice Mail.
Question: How many little signs do I need?
The Sales Prevention Department carries out another successful mission.

Stayed September 2006, traveled on business
Helpful?
5 Thank rogets
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elmley Castle, England
Level Contributor
44 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed September 20, 2006

Stayed for 5 nights in pool view room. It is simply the noisiest Hotel I have experienced. The rooms have individual airconditioners which are extremely noisy. Even when mine was off you could hear the others coming on and off. As mentioned by others at the weekends there are two weddings a day and every room is affected by noise and the parties afterwards. If you take a room at the back of the hotels to avoid this, you end up with the noise of Pacific Coast Highway 1. To top all this from around 5 am they start to set up for breakfast meetings by the pool. The noise of the staff talking, trolleys going back and forth and falling cutlery means you dont need to set an alarm clock.
On the positive side the beds were comfortable, even without sleep, the staff were friendly and the food was very good.

  • Liked — Views, Food
  • Disliked — Noise
  • Tips/Secrets — Dont stay there unless you are deaf
  • Stayed September 2006, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank tomtom333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Laguna Cliffs Marriott Resort & Spa

Property: Laguna Cliffs Marriott Resort & Spa
Address: 25135 Park Lantern, Dana Point, CA 92629
Phone Number:
Location: United States > California > Orange County > Dana Point
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Dana Point
#5 Family Hotel in Dana Point
#5 Business Hotel in Dana Point
#6 Romantic Hotel in Dana Point
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Laguna Cliffs Marriott Resort & Spa 4*
Number of rooms: 378
Official Description (provided by the hotel):
Dressed in charming Cape Cod style, the Laguna Cliffs Marriott Resort rests atop the majestic cliffs of the "California Riviera" overlooking the Pacific Ocean and Dana Point Harbor and is fronted by 42 acres of park, rolling lawn, and radiant gardens laced with bicycle and jogging trails. Take a short walk to the Harbor’s numerous shops, restaurants and ocean activities and to the beautiful sands of the Pacific. Each of the Resort’s 378 rooms includes a TV w/remote, Nintendo, work desk, STSN high-speed Internet, CD/clock radio, coffee maker, hair dryer, lighted makeup mirror and individual climate control. 24-hour health club facilities top the list of amenities, along with tennis, croquet, bicycle rentals and more. Enjoy two ocean-view heated pools or relax in the adjacent whirlpools. Recognized for its excellence in meeting services with a Gold Key Award by Corporate Meetings and Incentives Magazine, the Resort offers 50,000 sq ft of flexible indoor and outdoor function space with state-of-the-art technological capabilities. Our newest addition to our AAA 4-Diamond resort is the 14,000 square foot spa. Enjoy treatments tailored to your own tastes. Our spa facilities, including a sauna and whirlpool, are also available. ... more   less 
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Also Known As:
Laguna Cliffs Marriott Hotel Dana Point
Marriott Laguna Cliffs
Marriott Dana Point
Dana Point Marriott

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