The experience began with the front desk providing us (one couple) with two double beds instead of one king, our preference, and an ocean view, not ocean front. This, when checking in on a Monday, though it was summer, it was hard to believe there was not one king available in a resort this size. They said they would call our room if one became available. I called annonimously hours later from my wifes cell, and a Kung room was available, and when I later informed the desk from my room, i had to come down to the desk, then something suddenly became available after explaining how I found out. It was obvious from the start that since I booked the room at a discount, they weren't giving me their best options, and when I pointed out the "oceanfront" note on my booking confirmation, the woman at the desk said it did not apply to our room, but to the ammenities. When booking, there was no mention to the fact, this "beach" was a distance away with quite a considerable walk, and so many rocks in the water(next to a boat harbor) u needed to be on a board to enjoy. This is also the second time in as many times booking with hotwire the parking fees compensated for any kind of discount. In seatle, it was 32$ per night and here was 24$ per. What a welcome suprise! I wanted laguna beach and got Dana point, and though the conditions in booking with hotwire were adhered to, we got the bottom of the line treatment. Hopefully you'll have the integrity to post our honesty about our true experience.
- Official Description (provided by the hotel):
- Dressed in charming Cape Cod style, the Laguna Cliffs Marriott Resort rests atop the majestic cliffs of the "California Riviera" overlooking the Pacific Ocean and Dana Point Harbor and is fronted by 42 acres of park, rolling lawn, and radiant gardens laced with bicycle and jogging trails. Take a short walk to the Harbor’s numerous shops, restaurants and ocean activities and to the beautiful sands of the Pacific. Each of the Resort’s 378 rooms includes a TV w/remote, Nintendo, work desk, STSN high-speed Internet, CD/clock radio, coffee maker, hair dryer, lighted makeup mirror and individual climate control. 24-hour health club facilities top the list of amenities, along with tennis, croquet, bicycle rentals and more. Enjoy two ocean-view heated pools or relax in the adjacent whirlpools. Recognized for its excellence in meeting services with a Gold Key Award by Corporate Meetings and Incentives Magazine, the Resort offers 50,000 sq ft of flexible indoor and outdoor function space with state-of-the-art technological capabilities. Our newest addition to our AAA 4-Diamond resort is the 14,000 square foot spa. Enjoy treatments tailored to your own tastes. Our spa facilities, including a sauna and whirlpool, are also available. ... more less
- Reservation Options:
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- Also Known As:
- Laguna Cliffs Marriott Hotel Dana Point
- Marriott Laguna Cliffs
- Marriott Dana Point
- Dana Point Marriott