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“Completely Relaxing!” 5 of 5 bubbles
Review of Laguna Cliffs Marriott Resort & Spa

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Laguna Cliffs Marriott Resort & Spa
Ranked #5 of 12 Hotels in Dana Point
GreenLeadersSilver level
Toronto, Canada
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Completely Relaxing!”
5 of 5 bubbles Reviewed July 21, 2014

Stayed here on our family trip up the California coast. Sure it was a little expensive but well worth it. The food quality was excellent. The room was excellent. The view was excellent. The pool was beautiful. My wife and daughter took advantage of the spa and were treated very well by the staff there. All the staff seemed to go out of their way to make us feel welcomed and taken care of.

The only blip was a waitress at the upstairs restaurant who we had one evening and got our order wrong. The next day we had her again and she again didn't get the order right.

One particular good service story was that the sink in our room was draining very slowly. I mentioned it to a hotel employee and when we went back to the room for a moment there were two staff working on the sink to fix it. I'm sure their plan was for us not to notice them.

I have said to my wife that I would gladly stay a week or two at this place.

  • Stayed July 2014, traveled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bill N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LCMRS, Manager at Laguna Cliffs Marriott Resort & Spa, responded to this review, July 23, 2014
Thank you for your 5 star review. We are happy to hear that everything was “excellent” during your stay with us. It’s a pleasure hearing how our staff provided a truly memorable experience for your entire family. We are delighted that your wife and daughter enjoyed their spa service. We believe there is no better way to relax. We would love to have you all back for a longer stay of time and we look forward to it. We hope to see you soon.
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1,303 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (338)
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English first
Scottsdale, Arizona
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 16, 2014

Stayed at the Laguna Cliffs for 4 nights. The trip was 1/2 business and 1/2 pleasure. Fantistic location with amazing grounds. Even though the hotel is in Dana Point ,Laguna Beach is right down the road. and I recommend checking it out. The marina and all of the 15 plus restaurants are a 5 minute walk down a scenic pathway or by the stairs. Ate at the resort and at Johnnies Famous and every meal was top notch. Every single staff member, regardless of their function, was polite friendly and respectful as if their sole purpose was to make you as happy as possible. The marina area is a must see. you could easily spend several hours walking through the public marina area. Doeheney Beach is also right next to the marina and a very nice beach and picnicing area

Room Tip: Do not take a standard room on the 4th floor. limited view from the far wall of the room and you ne...
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Green Features: Every staff memner was awesome regardless of their function
  • Stayed July 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank lpic27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LCMRS, Manager at Laguna Cliffs Marriott Resort & Spa, responded to this review, July 18, 2014
Thank you for your 5 star review. We are delighted to hear that you were able to enjoy a few nights of leisure activities during your business trip. Thank you for your wonderful compliments. The resort is truly situated in a perfect location, on the cliffs, yet walking distance from the beautiful Dana Point harbor and marina. We are happy to hear that you enjoyed your stay with us and were able to take some time for yourself and tour the city. We hope to see you soon, whether it be for business or pleasure or both.
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Hollywood
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 14, 2014

Our family of 5 stayed at the resort from July 2nd - 6th and wish we would have stayed longer! The resort grounds were beautiful, right by the beach and close to many restaurants. The room was nice and clean and the kids pool area was perfect for them. Taylor at the front desk checked us in and she was very friendly and professional. I can't say enough good things about Luis at the front, he consistently went above and beyond to help us out and get us information. While we had a great stay, he really made it excellent. Marriott - you have a wonderful employee in Luis! We would definitely recommend this resort and it would be my first choice if we were back in the area!

  • Stayed July 2014, traveled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Rana A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LCMRS, Manager at Laguna Cliffs Marriott Resort & Spa, responded to this review, July 16, 2014
Thank you for your 5 star review. We are delighted to hear that you and your family had a memorable stay with us. We appreciate the wonderful compliments about our staff and we will be sure to share it with our team. We have an exceptional staff here that care about our guest’s stay and you were able to experience this first hand. Thank you for recommending our wonderful resort and we look forward to welcoming you all back soon.
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Cuenca, Ecuador
Level Contributor
285 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
4 of 5 bubbles Reviewed July 12, 2014

We stayed here for a couple days for a wedding. This is a very nice resort. Spacious rooms, nice amenities and friendly staff. I was surprised that there were so many problems with my room upon check in. When we arrived, one of the two lights in the bathroom were burned out. We called right away and they came within the hour to replace. However they left the fixture partially dangling from the ceiling. Then when we went to bed, we noticed there wasn't a top sheet on the bed. Again, another call to the front desk however we used a different phone and discovered it didn't work. Within the hour they put the sheet on. Then in the morning when I went to make coffee, I noticed there were no condiments for the coffee (stir stick, creamer, etc...). Had to make another call for that. Also asked if they had some toothpaste since we forgot ours and they said they ran out. Just seems like some basic quality checks for a hotel of this type. Probably the only reason I didn't give it 5 stars.

  • Stayed July 2014, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank krp87b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LCMRS, Manager at Laguna Cliffs Marriott Resort & Spa, responded to this review, July 14, 2014
Thank you for your review. We are delighted to hear that you joined us for a wedding and experienced our resort and the friendly staff. We want to apologize for the inconvenience you experienced during your stay with us. Our staff is extremely attentive and attention to detail is critical. We want you to know that this incident is definitely an exception and not the norm for Laguna Cliffs. We will be sure to share your experience with our team to ensure that this does not occur again. As I’m sure you are aware, we take great pride in providing a high level of service and quality to our guests and we were truly sorry to hear that the missing items in your guestroom put a damper on your stay with us. We certainly hope you'll reconsider giving Laguna Cliffs Marriott Resort & Spa another opportunity in the future to restore your faith.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
dallas, texas
Level Contributor
251 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
4 of 5 bubbles Reviewed July 9, 2014

Beautiful resort and very welcoming. Our room was ready when we arrived and the bellman was very quick in getting our luggage to our room and helping with directions and answering questions. We set out to explore and thought we would walk to the beach. As we started to walk down to the beautiful rose garden we realized it was not a trail to the beach and it is a steep hill so we thought lets go get the car and drive down. When the valet brought the car around he asked can I give you directions we said we are driving down to the beach and he said well if you don't mind driving about 10 minutes there is a beautiful beach that is not crowded so we were like yeah.. It is called Thousand Step beach or Table Rock Beach. You park on the main street and walk down the stairs (it is not a thousand but it is a lot) This was a great recommendation and we actually went back the next morning and walked the beach with our coffee... We didn't use any of the facilities except the pool which was nice and the lounge chairs were so comfy we didn't want to get up. Pool service was great. The room was nice and bed very comfy. It did have a mini bar in the room with no mini fridge. Overall, nice stay and I would stay again. The wifi was included in the resort fee.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank dan85leah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LCMRS, Manager at Laguna Cliffs Marriott Resort & Spa, responded to this review, July 10, 2014
Thank you for your review. We are delighted that you enjoyed your stay with us. We love creating wonderful memories for our guests and we are happy to hear that you enjoyed the beach our valet staff recommended. We look forward to having you back and providing you with another memorable trip. We hope to see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado
Level Contributor
95 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed July 9, 2014

Granted, the July 4th weekend is a popular time to visit, but the rooms were very pricey for the size of the rooms. Everything was well appointed and very posh, it felt opulent yet cozy at the same time. Nice views over the park and Dana Point harbor. The walk to the harbor is not far, but the stairway down can be hard for older patrons or people with bad knees.

The staff was friendly and helpful, which was especially hard during the stressful holiday period. We had breakfast at the VUE, again very pricey but the food was good. The bar was nice and had a great band in the evening. Our only complaint was the beds. We had four people in a room with two double beds, but the mattresses had deep depressions in the middle leading us to all roll into the middle. So I agree with the other reviewers suggesting it's time for new mattresses (again, especially at these prices). Otherwise, a beautiful place to stay.

Room Tip: The rooms overlooking the pool had decks, but they were probably noisier. Views of the ocean are...
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  • Stayed July 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Service
Helpful?
Thank VRodKaraf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LCMRS, Manager at Laguna Cliffs Marriott Resort & Spa, responded to this review, July 10, 2014
Thank you for your review. We are delighted to hear that you visited us during the 4th of July weekend and felt the casually yet sophisticated vibe of Laguna Cliffs. Thank you for the compliments regarding our friendly and helpful staff and the beautiful views from the Resort. We appreciate your feedback regarding our beds and will certainly take your suggestion and share it with our team. We do hope you and your family visit us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kailua, Hawaii
Level Contributor
412 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
4 of 5 bubbles Reviewed July 5, 2014

I had visited this property many years ago and was back in the area for a special occasion, so I wanted to check it out again. It has been dramatically upgraded and preserved over the years. My check in experience with Brian at the front desk was excellent and seamless. The grounds are well manicured and it was pleasant just getting reacquainted with the property. The view from many parts of the property is timeless and the sunset grand. The staff was helpful and friendly. I had drinks in the Overvue lounge/restaurant at sunset and it was a delight.

Room Tip: Rooms on the west side with a sunset view!
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  • Stayed March 2014, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jollymon22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LCMRS, Manager at Laguna Cliffs Marriott Resort & Spa, responded to this review, July 7, 2014
Thank you for your review. We are delighted to hear that your visit with us was superb! We are thankful that you remembered Laguna Cliffs from a couple years back and that you were able to see the renovation that took place a couple years ago. Thank you for your compliments regarding our attentive and courteous staff, we will be sure to pass on the wonderful praise. I couldn’t agree with you more, the sunsets on the OverVue deck are truly breathtaking. We look forward to you next visit with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Laguna Cliffs Marriott Resort & Spa

Property: Laguna Cliffs Marriott Resort & Spa
Address: 25135 Park Lantern, Dana Point, CA 92629
Phone Number:
Location: United States > California > Orange County > Dana Point
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Dana Point
#5 Business Hotel in Dana Point
#5 Family Hotel in Dana Point
#6 Romantic Hotel in Dana Point
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Laguna Cliffs Marriott Resort & Spa 4*
Number of rooms: 378
Official Description (provided by the hotel):
Dressed in charming Cape Cod style, the Laguna Cliffs Marriott Resort rests atop the majestic cliffs of the "California Riviera" overlooking the Pacific Ocean and Dana Point Harbor and is fronted by 42 acres of park, rolling lawn, and radiant gardens laced with bicycle and jogging trails. Take a short walk to the Harbor’s numerous shops, restaurants and ocean activities and to the beautiful sands of the Pacific. Each of the Resort’s 378 rooms includes a TV w/remote, Nintendo, work desk, STSN high-speed Internet, CD/clock radio, coffee maker, hair dryer, lighted makeup mirror and individual climate control. 24-hour health club facilities top the list of amenities, along with tennis, croquet, bicycle rentals and more. Enjoy two ocean-view heated pools or relax in the adjacent whirlpools. Recognized for its excellence in meeting services with a Gold Key Award by Corporate Meetings and Incentives Magazine, the Resort offers 50,000 sq ft of flexible indoor and outdoor function space with state-of-the-art technological capabilities. Our newest addition to our AAA 4-Diamond resort is the 14,000 square foot spa. Enjoy treatments tailored to your own tastes. Our spa facilities, including a sauna and whirlpool, are also available. ... more   less 
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Also Known As:
Laguna Cliffs Marriott Hotel Dana Point
Marriott Laguna Cliffs
Marriott Dana Point
Dana Point Marriott

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