Stayed at the Lagune Cliffs Resort on 3-26-14 and I agree that the location and facility is gorgeous. My issue stems from someone in the mandatory valet taking liberties with my car. Went out for dinner the night I checked in and when my car was brought to me the next morning at checkout there was someone else's CD playing in the stereo, food wrappers on the passenger floor, and an empty orange juice container on the passenger seat. None of these were mine. As you can imagine, I am now worried who was been doing who knows what in my car?? I called the Desk Manager and she apologized saying she would look into it after talking to the Valet Manager and would call me back that day. No call. A few days go by and still no call. So I call the resort back, get the same Desk Manager, back on the phone and she's still looking into it and will call me. I never get a call back. More days and I call back and find out their investigation led to nothing. No valet says it was their items. No kidding....what did you think they were going to say?? Apparently there is zero protocol in place to monitor their valets in any way. Desk Manager offered to take care of my valet fee. I argued that's not enough and she said crediting the resort fee too was all she could do. Let's consider some more serious ramifications here....where could their valet could have taken my car for a spin to? what could they have done in my car without me knowing? what laws could have been broken that could only leade back to me? The sky's the limit really because they have no idea where their valets are. Someone clearly in my car taking a break for awhile. I consider this a violation of presonal property and the Laguna Cliffs feels that is worth about $50-60.
- Official Description (provided by the hotel):
- Dressed in charming Cape Cod style, Laguna Cliffs Marriott Resort & Spa rests atop the majestic cliffs of the "California Riviera" overlooking the Pacific Ocean and Dana Point Harbor, and is fronted by 42 acres of park, rolling lawn, and radiant gardens laced with bicycle and jogging trails. Take a short walk to the Harbor’s numerous shops, restaurants and ocean activities from our hotel in Dana Point, and to the beautiful sands of the Pacific. Enjoy two ocean-view heated pools or relax in the adjacent whirlpools. Recognized for its excellence in meeting services with a Gold Key Award by Corporate Meetings and Incentives Magazine, the Resort offers 50,000 sq ft of flexible indoor and outdoor function space with state-of-the-art technological capabilities. Our newest addition to our AAA 4-Diamond resort is the 14,000 square foot spa. Enjoy treatments tailored to your own tastes. Our spa facilities, including a sauna and whirlpool, are also available. ... more less
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- Also Known As:
- Laguna Cliffs Marriott Hotel Dana Point
- Marriott Laguna Cliffs
- Marriott Dana Point
- Dana Point Marriott