After a rather challenging drive from Los Angele's holiday traffic, we arrived at the hotel to be "greeted" by a valet carparker who insisted we hand over our car keys. There were not any other cars around. He could not be ruder or reasoned with. Not off to a relaxing beginning. This stressed my husband out as we had costly electronics, etc. in our car. We checked in and had a very pleasant looking room complete with a lovely view. We thought things were only improving. Unfortunately, not. We ventured out for several hours and enjoyed the town, scenery and walked the hotel property. We sat outside on the balcony and enjoyed a bottle of wine. Much later that evening, I had used the bathroom and noticed that the wallpaper was filthy. It was actually gross, as there were reminants of solid human waste. I was horrified. The next morning I went to the front desk to notify the staff of my shocking discovery. I was told it would be taken care of immeditely and the person behind the desk apologized. We had breakfast, then off to a lovely day ( I can only hope for). When we returned to our room, the complaint was never addressed. I was disgusted as Marriott prides its flagship properties with cleaniness, comfort and an attractive room. Not the case at Laguna Cliffs Resort. Someone dropped the ball!
We had to move to a clean room. A manager did address our complaint. I thank her for her efforts;however nasty car valets, dirty bathrooms and overall very poor service does not equal a decent vacation. Wake up Marriott, get it together! There are lots of choices out there.
- Official Description (provided by the hotel):
- Dressed in charming Cape Cod style, Laguna Cliffs Marriott Resort & Spa rests atop the majestic cliffs of the "California Riviera" overlooking the Pacific Ocean and Dana Point Harbor, and is fronted by 42 acres of park, rolling lawn, and radiant gardens laced with bicycle and jogging trails. Take a short walk to the Harbor’s numerous shops, restaurants and ocean activities from our hotel in Dana Point, and to the beautiful sands of the Pacific. Enjoy two ocean-view heated pools or relax in the adjacent whirlpools. Recognized for its excellence in meeting services with a Gold Key Award by Corporate Meetings and Incentives Magazine, the Resort offers 50,000 sq ft of flexible indoor and outdoor function space with state-of-the-art technological capabilities. Our newest addition to our AAA 4-Diamond resort is the 14,000 square foot spa. Enjoy treatments tailored to your own tastes. Our spa facilities, including a sauna and whirlpool, are also available. ... more less
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- Also Known As:
- Laguna Cliffs Marriott Hotel Dana Point
- Marriott Laguna Cliffs
- Marriott Dana Point
- Dana Point Marriott