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“great weekend getaway”

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Laguna Cliffs Marriott Resort & Spa
Ranked #5 of 12 Hotels in Dana Point
GreenLeadersSilver level
La Verne CA
2 reviews
“great weekend getaway”
5 of 5 bubbles Reviewed January 27, 2013

Alice and I went down to Laguna for a quick anniversary weekend. The plan was to go whale watching and have a nice romantic evening in Dana Point. When we arrived at the resort we were greeted by the most wonderful employee that I have ever encountered. Lauren B was not just pleasant, but when I mentioned we were there to celebrate our 30th anniversary, she went way above and beyond. She upgraded our room, and sent champagne chocolate covered strawberries to our room. The best part was the handwritten card that she sent with it.
For thirty years we have been going on anniversary weekends all over southern California none have compared with this. We may have stayed in better hotels or in better locations, but we have never been treated like this by any employee. Lauren was genuinely excited. Thank you Lauren.

Room Tip: Great location, great service. Walls are paper thin. The couple next door also had a great weekend...
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank timandaliceLaVerneCA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LCMRS, Manager at Laguna Cliffs Marriott Resort & Spa, responded to this review, January 29, 2013
Happy 30th Anniversary. We are extremely pleased to hear that you had a memorable and pleasant stay at Laguna Cliffs Marriott Resort & Spa. It warms our hearts to hear that you encountered the most inviting and genuine experience from our staff than you have at any other resort you’ve visited. That is truly an honor and we feel very fortunate that you chose to celebrate this special day with us. We will definitely share your wonderful compliments with our staff and we are delighted that we could make your visit so special. We hope that you return again very soon. Thank you.
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1,315 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (340)
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English first
Longmont, Colorado
Level Contributor
58 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed January 23, 2013

This is a fabulous hotel with gorgeous views of the Pacific Ocean from a hilltop in Dana Point above the wharf. The rooms are well appointed and the staff very pleasant. The entire city of Dana Point and close by cities of San Clemente, Laguna Beach, Newport Beach and others are just treasures.

Room Tip: Ask for ocean view.
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  • Stayed February 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank BARBARA P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LCMRS, Manager at Laguna Cliffs Marriott Resort & Spa, responded to this review, January 24, 2013
Thank you for your review and for ranking our resort as 5 stars. We are delighted that you enjoyed your stay with us and that you took in the beautiful ocean views that surround the resort. We have been told that our resort is a “hidden gem” and we are very proud that you feel it is a treasure as well. We are looking forward to having your back to visit us again.
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Level Contributor
65 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed January 23, 2013 via mobile

Stayed here for Christmas Eve & Christmas Day. Decor was tastefully festive. The property is in an absolutely gorgeous location atop a bluff in Dana Point overlooking the blue Pacific & the Dana Point Harbor. Weather is a non issue (it was quite chilly by So Cal standards) when it comes to the sea. Upgraded to an ocean view with a nice weather sheltered patio with nice high enough chairs to be able to see over the wall & take in the beautiful views. Between! The hotel & the sea, there is a park, so it is truly idyllic and away from traffic etc.
Unfortunately, someone forgot my room service breakfast. My quick card was picked up, no one contacted me with questions...so it just appears to have fallen through the cracks. Christmas morning about 7 AM I was awakened by the sound of someone in the next room wrestling with a loose phone receiver (unfortunately the walls in between the rooms [headboard against headboard] are little thin) The rest of my stay was g:reat. The staff comped me with a replacement Breakfast buffet at their restaurant. Vue. It has the obligatory omelet bar (chefs a little stingy with the fillings) , waffle bar and the usual toppings, bacon sausage eggs & SURPRISE!! Smoked salmon, fresh bagels red onions & cream cheese. OMG...HEAVEN!!
All the front desk staff, as well as the concierge, the bell staff, the valets, housekeeping and wait staff & anyone I might he missed were all polite, professional , so all in all I had a great stay and I look forward to returning.. .

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
Thank ijustknow29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LCMRS, Manager at Laguna Cliffs Marriott Resort & Spa, responded to this review, January 24, 2013
Thank you for your review. We are glad that you stayed with us on Christmas Eve and Christmas Day. Our resort is situated in a perfect location atop the cliffs of Dana Point and walking distance to the beach. We’re glad that you enjoyed the delicious breakfast buffet at our Vue Restaurant. The options are quite delightful. Our staff is truly amazing and their service levels are outstanding. We will pass along the compliments to our team. We regret that you did not receive your room service breakfast, our staff is very detailed orientated and this comes to a surprise to us. Please note that this was an exception and not the norm. We are looking forward in having you return.
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Nashville, Tennessee
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed January 23, 2013

I stayed here on business for 3 days and even though the staff was very friendly, I felt nickel and dimed for every little thing at this hotel. Which did not lend this hotel to feel very welcoming. I would definitely not want to stay here again. Nor would I recommend someone having their business partners stay here - I mean who charges $1 / page to print at the business center or chargers $5 / 10 minutes of internet at the business center. They must not be charging much per room or for food and need to make up the difference....?

  • Stayed January 2013, traveled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank Leanna12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LCMRS, Manager at Laguna Cliffs Marriott Resort & Spa, responded to this review, January 24, 2013
We thank you for your feedback and regret that you were not satisfied with your charges at the Business Center. We outsource our Business Center and the pricing is not determined by the resort. We appreciate your comments and thank you for your review.
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San Clemente, California
Level Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed January 15, 2013

Just got back from a one night stay at the Laguna Cliffs Marriott. It's been about 10 years since visiting here last and they done some very appreciated upgrades/facelifts to the lobby and common areas. If you're looking for a fairly price high-end resort between the 5-star resorts of Laguna Beach (Ritz, Monarch, Montage) and Carlsbad (La Costa and Aviara), the Laguna Cliffs is a great choice.

I booked a single room for a single night so did not try out any of the Spa features. However, the room and restaurant (Vue) were very much to my liking. Look for occasional special offer packages that feature the room, valet parking, and breakfast for two bundled. That is the true cost of the resort as the nickle and diming of resort fee, valet parking, etc. etc is accounted for. By the way, I just told the nice lady checking me in that I was a return guest (plus a Marriott Elite member) and se waived the silly $15 resort fee.

The Vue restaurant provides a lovely location for breakfast and the View of the harbor and Pacific Ocean is outstanding. Plus the food is very substantial and good. A great way to start of the day with a good breakfast buffet.

Some other observations, for what they're worth:
1) the doors to your room require a tremendous force to open! That surprise the heck out of me that the automatic door closing spring/hinges were set so tight

2) ask for an upgrade. There are some very nice partial view rooms

3) Valet parking is the only option as the off street parking is all signed for no overnight parking. Learn to live with it.

I looked at other hotels between Laguna Beach and San Clemente and for the price paid, this was hands down the best choice.

Room Tip: 1) the different resort wings are quite spread out so a good walk between them is expected 2) Ask...
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Mashatu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LCMRS, Manager at Laguna Cliffs Marriott Resort & Spa, responded to this review, January 17, 2013
Thank you for your detailed review. We appreciate your time in writing this review and for recognizing our resort as the "Best Luxury Resort between Laguna Beach and Carlsbad" . We are delighted that you chose our resort for your one night stay. We do have some wonderful packages as you mentioned and we are grateful that you took advantage of it. We appreciate your loyalty to the Marriott brand and we hope that you don’t wait another 10 years to visit us again. We’re looking forward in having you back and hopefully you will have the opportunity to use our amazing Spa during your next visit.
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Minneapolis,
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed January 15, 2013

This is a great hotel for your business trip. I appreciate the in room coffee, comfortable ammeneties and most of all the EXCELLENT internet connection. There is a fee for the internet but it is worth it because the connection is great.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sully S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LCMRS, Manager at Laguna Cliffs Marriott Resort & Spa, responded to this review, January 16, 2013
Thank you for your review and we are happy to hear that your business trip was successful and pleasurable all at the same time. We are here to provide you with the amenities and comfort you are seeking when away from home. We are very pleased to hear that you experienced “excellent” internet service during your stay. Our connection and bandwith exceeds many resorts in the local area and we understand the importance of having a strong and consistent internet connection when traveling. Thank you for taking the time to write your review. We hope to see you again for business or pleasure the next time you are in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oregon
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed January 13, 2013

Really great staff! They were sweet to switch me to a room that had a large patio and a view to die for. Much appreciated since I am from a colder climate!

Though the room had a great outside patio, the room was a handicap suite and the shower didn't work. Told a maid but pehaps she didn't understand enough english to get it fixed.
Used the bath instead.

My one and only complaint is though the food is served beautifully it really doesn't have much taste?

Hot tub was great! :) You have to walk down to the harbor, good restaurants and honestly better food at a better price.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 8ocho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LCMRS, Manager at Laguna Cliffs Marriott Resort & Spa, responded to this review, January 14, 2013
Thank you for your review. We appreciate your compliments regarding our “sweet” staff. We must agree with you, our staff provides exceptional service with a smile that shows they truly care. We cannnot be happier that we were able to upgrade your room to an ocean-view with a patio. We are delighted that you enjoyed the hot tob and that you were able to take advantage of the harbor that is walking distance from the resort. We apologize that the shower did not work. Please note that our “At Your Service” staff is available 24 hours a day to assist you with anything you need during your stay. We are looking forward to your next visit.
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Additional Information about Laguna Cliffs Marriott Resort & Spa

Property: Laguna Cliffs Marriott Resort & Spa
Address: 25135 Park Lantern, Dana Point, CA 92629
Phone Number:
Location: United States > California > Orange County > Dana Point
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Dana Point
#5 Business Hotel in Dana Point
#5 Family Hotel in Dana Point
#6 Romantic Hotel in Dana Point
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Laguna Cliffs Marriott Resort & Spa 4*
Number of rooms: 378
Official Description (provided by the hotel):
Dressed in charming Cape Cod style, the Laguna Cliffs Marriott Resort rests atop the majestic cliffs of the "California Riviera" overlooking the Pacific Ocean and Dana Point Harbor and is fronted by 42 acres of park, rolling lawn, and radiant gardens laced with bicycle and jogging trails. Take a short walk to the Harbor’s numerous shops, restaurants and ocean activities and to the beautiful sands of the Pacific. Each of the Resort’s 378 rooms includes a TV w/remote, Nintendo, work desk, STSN high-speed Internet, CD/clock radio, coffee maker, hair dryer, lighted makeup mirror and individual climate control. 24-hour health club facilities top the list of amenities, along with tennis, croquet, bicycle rentals and more. Enjoy two ocean-view heated pools or relax in the adjacent whirlpools. Recognized for its excellence in meeting services with a Gold Key Award by Corporate Meetings and Incentives Magazine, the Resort offers 50,000 sq ft of flexible indoor and outdoor function space with state-of-the-art technological capabilities. Our newest addition to our AAA 4-Diamond resort is the 14,000 square foot spa. Enjoy treatments tailored to your own tastes. Our spa facilities, including a sauna and whirlpool, are also available. ... more   less 
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Also Known As:
Laguna Cliffs Marriott Hotel Dana Point
Marriott Laguna Cliffs
Marriott Dana Point
Dana Point Marriott

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