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All reviews club level the ritz carlton raya restaurant ocean view market place outdoor bar fire pit views are spectacular salt creek beach beautiful location the cliff fitness center watch the sunset southern california boogie boards luxury hotel four seasons
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Reviewed 4 weeks ago via mobile

I do not leave negative reviews very often but feel compelled to share with others our experiences the Ritz Carlton in Laguna Nigel. The only outstanding feature of this hotel is the view. Everything else from the room to the service was substandard . It was unlike any other Ritz that we have stayed at and a huge disappointment.

We checked in late for a conference and got a room with a view of a walkway - literally all I saw was the wall and a sidewalk - no sky, definitely no beach. But I understand that when you’re the last one checking into a hotel for a conference someone gets the bad view. However, what I did not find acceptable was the moldy, musty smell in a room that needs updating, curtains that were NOT blackout, having to call and request housekeeping at 3 pm in addition to poor sound proofing that required listening to the LOUD churning of the hall ice maker at 11:30 pm as someone filled up an ice chest for 20 min as well as hearing every conversation and footstep that passed outside our door.

I would not recommend staying at the Laguna Niguel Ritz Carlton. We will not be returning again.

Stayed: October 2018, traveled on business
Thank Wilna S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RCLagunaNiguel, Manager at The Ritz-Carlton, Laguna Niguel, responded to this reviewResponded 4 weeks ago

Thank you for taking the time to share your thoughts. It is disappointing to hear that your experience at our resort was anything less than extraordinary, and we appreciate your feedback. We invite you to contact us directly as we would value the opportunity to restore your faith in our resort and brand. Thank you again for sharing your concerns. We look forward to speaking with you.

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Reviewed 4 weeks ago via mobile

First time staying at this property and it did not disappoint!!!!! From the moment of arrival, the stress levels seem to melt away! Took a guy’s trip for a little R&R. The pool area during the day for cocktails and food is a must! Make sure AJ helps you out. He’s fantastic!!!! Blake as well at the pool is a great guy as well. You won’t go wrong with these two.

They’re 180Blu outdoor observatory deck is a must for great shots of the sunset. Then grab dinner next door at their restaurant, Raya. Excellent food and service!! Their breakfast at Raya is off the chart as well.

There’s a large open glass fire pit in the ground that has bean bag style chairs to kick back and enjoy the sunset from too.

Thanks for a very memorable stay Ritz-Carlton Laguna Niguel! Very pet friendly hotel. Just ask Chloe! I hope to be back soon!

Stayed: October 2018, traveled with friends
Thank ryerye0514
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RCLagunaNiguel, Manager at The Ritz-Carlton, Laguna Niguel, responded to this reviewResponded 4 weeks ago

We are thrilled that you enjoyed a stress-free stay at our resort. Our ladies and gentlemen take pride in offering each of our guests a personalized, luxury experience, and we will certainly pass along your kind regards. We would love to welcome you back to enjoy our delicious food and beverage outlets and stunning views again soon.

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Reviewed October 4, 2018

This perfect setting has it all. Great views - rooms with fireplaces on patio - wonderful spa - delish food and perfect wine and cocktails. Service oriented. Loved the location. If you have the opportunity, this is a great spot to land for a while!

Room Tip: Ocean view on main floor have fireplaces on patio
Stayed: November 2017, traveled on business
Thank BobbiJG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RCLagunaNiguel, Manager at The Ritz-Carlton, Laguna Niguel, responded to this reviewResponded October 5, 2018

We are delighted to hear that your getaway was luxurious and relaxing. Our ladies and gentlemen are proud to provide unparalleled service in our beautiful resort, and we love knowing that your experience was no different. The next time the west coast calls, we would enjoy helping you answer.

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Reviewed October 3, 2018 via mobile

Staff and service were wonderful from the doormen to the front desk staff, the restsurants, bar and pool, etc. I also enjoyed Club Level and the Ladies serving all week were friendly and very accomodating! They knew what I wanted before I did. Room was superb, views from yhe outside areas was awesome. The fire pit was my favorite in the evenings. View of the Pacific where there was never a shortage of surfers to view.

Stayed: September 2018, traveled solo
Thank Nancy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RCLagunaNiguel, Manager at The Ritz-Carlton, Laguna Niguel, responded to this reviewResponded October 4, 2018

On behalf of all our ladies and gentlemen, thank you for choosing The Ritz-Carlton, Laguna Niguel. We are delighted to hear you enjoyed your experience with us, and we look forward to welcoming you back soon.

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Reviewed October 2, 2018

I have visited this property dozens of times, (3 times as guest) and then monthly for a sunset snack and drinks. Visiting luxury resorts is my passion, but living locally now, I must admit that this is THE BEST place to watch the sunset over looking the Pacific, with a 180 coastal view of the beach, mountains and Catalina Island in the distance. This is beyond words, and there are so many aspects of this resort that make it a world class luxury property. The pools, the spa, the rooms all with views, the gym overlooking the vistas so you don't need to watch more TV! No need for virtual reality when you have the most spectacular views to pump it up or rev it up on one of the state of the art machines. But above and beyond, the landscape, the cliffside vistas all become a picturesque property that is up there with the top views in the world! The service is great, and the weekend Sushi specials at the bar on the deck outside is sublime. The atmosphere is an all day spectacle, but as the sunsets, the twinkly lights on the far away hillsides, the live music and stars serenade for a peak experience.
My favorite fun is the way they treat dogs, the Yappy Hour is hysterical and fun, especially Halloween. Watching everyone's favorite pooch dressed up is so adorable. Not sure how much the doggies like being in costumes, but they enjoy all the excitement of the doggie treats and other playmates to sniff. It's a must see for anyone who loves their fur-babies. Most of all, the resort is just an all around class act.

  • Stayed: September 2018, traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank Marjorie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RCLagunaNiguel, Manager at The Ritz-Carlton, Laguna Niguel, responded to this reviewResponded October 3, 2018

How delightful that you have enjoyed so many memorable experiences at our resort! We are grateful for your loyalty to our property and brand. Thank you for taking the time to note our breathtaking views, delicious food and beverage outlets, fun on-site activities, and five-star amenities. The next time you are tempted to take a Dana Point getaway, our ladies and gentlemen would love to host you again. We hope to see you on October 25th for Yappy Howl-O-Ween!

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