I am a young professional and was staying here for a conference Mar 1-4. I have never experienced a hotel like this. The service was outstanding. Whether it be valet, front desk, or in the restaurant, we were treated extremely well. My room was very clean and elegant with a wonderful view of the Pacific Ocean.More
My husband and I spent 5 luxurious days that the Ritz! We have been looking forward to this trip for awhile. My husband had won a Presidents Club trip through work and we were beyond excited at this years location. We have stayed at the Ritz before in different cities but this takes the cake.
We had a "Garden" View room which was not really the case. We could see the Ocean and hear the Ocean from our glorious balcony! The rooms was nicely appointed with usual gorgeous marble bathroom, wonderful little coffee and fridge nook. Turn down service with the chocolates was also wonderful.
We loved just wandering around this gorgeous resort. There were great little fire places all over the place. Since it was cool when we went it was nice to hang in front of the fire. Very relaxing.
The gym was also great! It was very small but very nice considering you had a great view of the beach and ocean from any piece of equipment. Also nice bottle of water!
The beach was gorgeous. It was a great workout just walking to and from the beach. It was only sunny 1 day we were there but we went down to the water at least once a day the entire trip! So fun to watch the surfers and just walk around with the sand in between our toes.
We only got 1 day by the Pool but it was also nice, drink a little pricey but well worth it to be at the ritz. We are hoping to return some day to enjoy another trip!
Thank you for staying with us! We are delighted you were able to enjoy the sand between your toes and the warmth of the fireplaces. We are so fortunate to have such a fantastic location! We look forward to creating more memories for you again soon.
Outstanding location on the beach where you can enjoy the beauty of Dana Point. This site is a favorite for local surfers who tend come every morning and afternoon to catch some waves. The service is standard Ritz (very good). The rooms are nice. Probably the only downside is that the lounges seem to be understaffed to handle more than a small number of patrons. Definitely a great place to stay.
We couldn't agree with you more that our location is incredible. The Cities of Dana Point and Laguna Niguel are extraordinary places to visit; especially Salt Creek Beach. We hope you took home some wonderful memories with you and we look forward to welcoming you back again soon. Thank you for staying with us!
We recently stayed at this property. Upon arriving, we were exhausted and just wanted to relax and hear the ocean from our room. We took showers, got in comfy clothes, opened the balcony doors and what did we hear? A yip yip dog barking! Ugh! It was a nightmare! Once I realized that yip yip was going to continue to yip yip and it wasn't a solo yip, I called the front desk and spoke to Casey, the front desk manager. The net net to this review is that Casey was exceptional and he turned a very tired, unhappy customer into a very HAPPY one. His reaction was fast and we were moved to a cozy room that satisfied our every desire. The property was exceptional - we dined at Raya - amazing food and lunched at Bar Raya overlooking the fabulous beach, again delicious. Can't say enough good things about this property - it is obviously being run well at the top as all the i's are dotted and t's are crossed. We don't see enough customer service these days and this place exemplifies it! Cheers to a very pleasant stay!
Thank you for your visit! We are delighted to know that Kasey helped turn your negative experience into a most memorable one. Our ladies and gentlemen strive to provide service excellence every day for each of our valuable guests. We look forward to welcoming you back!
The title really says it all. Our family planned a very special trip to California for my Dad's 60th birthday. From the moment we arrived, staff at the Ritz did everything in their power to make the experience unbelievably special for all of us, but especially my Dad. The staff were so friendly and welcoming and really provided the best service I have ever received. Every time you passed by a member of staff, they said hello and always had a really genuine smile - it seemed like they really enjoyed working there.
The rooms were beautiful, so clean and there was even a bottle of wine waiting for all of us on our arrival. The setting of the hotel is incredible - right above the beach with gorgeous views. My parents' room even had a fire pit out on their balcony which was a really nice touch.
We ate and drank at all of the bars and restaurants and they were really top notch. The breakfast was really great - especially with the great service we had from Joel and Miguel who were just the best ever.
After our trip, my Dad told me that it was the best trip he had ever had. I am just so grateful for everyone at the Ritz who made that possible.
Thank you for choosing The Ritz-Carlton, Laguna Niguel for such a momentous occasion. It was our pleasure creating memories for you and your family. We hope to welcome you back again and again!
We spent several days at the Ritz Carlton to celebrate our 25th wedding anniversary and we loved it. A couples massage at the spa was wonderful. We were treated by everyone like royalty and even the restaurants were spectacular. We enjoy long walks on the beach.
All in all it was a typical Ritz Carlton experience.
Happy 25th Anniversary! Thank you for choosing The Ritz-Carlton, Laguna Niguel for such a momentous occasion! We are delighted you enjoyed your experience with us as much as we enjoyed creating it for you. We hope to welcome you back very soon.
