We recently stayed at this property. Upon arriving, we were exhausted and just wanted to relax and hear the ocean from our room. We took showers, got in comfy clothes, opened the balcony doors and what did we hear? A yip yip dog barking! Ugh! It was a nightmare! Once I realized that yip yip was going to continue to yip yip and it wasn't a solo yip, I called the front desk and spoke to Casey, the front desk manager. The net net to this review is that Casey was exceptional and he turned a very tired, unhappy customer into a very HAPPY one. His reaction was fast and we were moved to a cozy room that satisfied our every desire. The property was exceptional - we dined at Raya - amazing food and lunched at Bar Raya overlooking the fabulous beach, again delicious. Can't say enough good things about this property - it is obviously being run well at the top as all the i's are dotted and t's are crossed. We don't see enough customer service these days and this place exemplifies it! Cheers to a very pleasant stay!
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- Also Known As:
- The Ritz-Carlton Laguna Niguel Hotel Dana Point
- Ritz Dana Point
- Ritz-Carlton Dana Point
- Ritz Carlton Laguna Niguel