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“Great place to relax”

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The Ritz-Carlton, Laguna Niguel
Ranked #2 of 12 Hotels in Dana Point
Certificate of Excellence
GreenLeadersBronze level
Reviewed February 21, 2014

From the moment we arrived we felt welcomed. The valet staff was so friendly and attentive. We arrived early and our room was ready. Even received an upgrade for being a lifetime platinum Marriott member.

We had a partial ocean view with a nice size deck. Room was very quiet, only suggestion would be more lighting.

We spent time in the lobby bar, the market place, and 180blu. Staff was extremely knowledgable and courteous.

Also enjoyed walks on the trails outside the hotel. Breathtaking views.

We did spend a day by the pool and wished the pool bar would have been opened.

Overall great 5 day get away. A very relaxing atmosphere and exactly what we were looking for. Would definitely recommend.

Stayed: February 2014, traveled with friends
1  Thank cynte921
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this reviewResponded February 27, 2014

It was a pleasure having you! Will you be returning soon? We are delighted you enjoyed the beauty of our magnificent surroundings, as well as the relaxed yet refined ambience of the resort. Thank you for posting a review about your visit!

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1,450 - 1,456 of 2,343 reviews

Reviewed February 18, 2014

I just returned from 3 perfect nights at this fabulous resort. The beauty of this resort is breathtaking. My wife and I stayed in an ocean view Club level room. The service was outstanding and the room was very nice with an amazing view of the Pacific. We went for long walks along the ocean and golf course every day. The fitness center overlooks the Pacific and the spa is top notch in every way. The resort has absolutely everything you could possibly want for a perfect getaway.
I can't imagine anyone complaining about this property. It is just beautiful in every way. It is definitely a 5 star resort that has incredible beauty everywhere you look!
We are already looking forward to our return to the Ritz!!!

  • Stayed: February 2014, traveled as a couple
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Thank Kingnapes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this reviewResponded February 19, 2014

We are delighted to know you enjoyed a perfect getaway! All of our ladies and gentlemen strive to provide memorable experiences to each of our valuable guests. We hope you choose to return soon so we may provide another personal, memorable and unique experience for you. Thank you for staying with us.

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Reviewed February 18, 2014

The biggest disappointment about this hotel was our depressing room. I get that it's small but we paid $800-plus for an oceanfront room with patio and firepit and for that kind of money i really expected a beautiful, luxurious and comfortable room but in actuality the room is muted, drab and depressing, the bedding wasn't soft at all, the furnishings are average and it was just nowhere up to par with a typical Ritz/Four Seasons/other five star resort. In order to maintain a constant temperature the air cond kept going on/off all night which was very annoying. Another big negative is our room included breakfast so Sunday morning we arrived at the restaurant, saw that it was about 3/4 full but were told the wait would be 30-40 min due to reservations for their $65 per person fixed price "brunch". That simple breakfast/brunch distinction meant that as paying hotel guests we were being penalized for asking for an amenity that was included in our stay. After waiting 10 minutes and noticing that tables weren't being filled we pointed this out to the hostesses and were finally seated but there should never be a reason why a paying hotel guest should be told to wait over a half hour while tables sit unoccupied (and then feel they have to negotiate for a table). One more thing - valet parking, which is the only option, is incredibly slow. We must have waited 20 minutes for our car Sunday afternoon. I suggest calling ahead. On the plus side the staff is very friendly, the restaurant servers could not have been nicer or more professional, housekeeping was prompt and the location was great. However, after a lunch and drinks 10 min up the coast at a hotel we've loved in the past, it only confirmed that if you're going to splurge on an oceanfront room at the Ritz, for the same $$ The Montage is the better way to go.

Room Tip: Oceanfront is beautiful and the firepit was a nice feature in the evening.
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  • Stayed: February 2014, traveled as a couple
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3  Thank mintchip17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this reviewResponded February 19, 2014

Thank you for your extremely valuable feedback. We have used it and shared it appropriately. We greatly appreciate you taking the time to provide a detailed summary of your recent stay with us. We would welcome the opportunity to discuss your stay further. Please contact our Executive Office directly at 949-240-2000 so we may ensure you we work through your concerns together. They are ours as well. We are grateful for your positive comments about our ladies and gentlemen and will recognize them accordingly. Thank you for staying with us.

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Reviewed February 17, 2014

Paid extra in hotels.com for ocean view room ended up with coast view room.. Room was dirty.. Someone food was left over in the room..noisy Ac unit.. Beds not comfortable at all.call in for the error about the room was told that it was error on the part of expedia or hotel.com websites.

  • Stayed: February 2014
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4  Thank Rousseau2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this reviewResponded February 18, 2014

Thank you for letting us know of the confusion with your reservation made through hotels.com. We greatly appreciate your feedback and have acted upon it promptly. If we can assist you in any way, please contact our Executive Office at (949) 240-2000. It is our highest mission to ensure your complete satisfaction. We look forward to serving you again in the near future.

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Reviewed February 16, 2014

Exceptional rooms and service -- basically everything you could want on the resort grounds (such as tennis and basketball courts, ping pong, lounging areas, etc.) , and literally steps away from the beach. I could not ask for more.

  • Stayed: February 2014, traveled on business
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Thank Furqan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this reviewResponded February 17, 2014

Thank you for choosing The Ritz-Carlton, Laguna Niguel. It was a pleasure having you with us. When will we have the opportunity to create another memorable experience for you?

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Reviewed February 16, 2014

Five stars doesn't begin to describe this resort. The view itself would be enough to make anyone want to stay here, but as always, the Ritz Carlton staff go above and beyond. From check in, to help finding something (always a personal escort rather than just giving you directions), they are incredible.

There is nothing not to like about this hotel. Rooms are comfortable (the bed was perfect), the pool was nice, and the decor in the common areas was really cool. The fresh flowers were just beautiful.

Only got to eat at 180blu (the bar above the cliff), and it was superb. Live music on Friday night was just perfect - a guy with a guitar who was excellent.

Overall, if you're looking for luxury and a true break from reality, this is the place.

Room Tip: Try get something ocean front, or in the lower numbers. I had room 4548 and it was a pretty long wal...
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  • Stayed: February 2014, traveled on business
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Thank alandubo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this reviewResponded February 17, 2014

We love your photos...thank you for sharing them! We are delighted you enjoyed the resort. It is a special place and we look forward to welcoming you back again soon. We have so much more for you to experience.

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Reviewed February 13, 2014

From the moment we arrived, the people at this Ritz Carlton treated us to a lovely experience. Everyone was consistently focused on helping us in any way possible. The decor is beauty to soak in and everything has been thought of. We stayed at the club level which was extra special. The rooms and views were amazing. This is a wonderful treat for anyone that is fortunate to stay here.

  • Stayed: February 2014, traveled as a couple
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Thank LabsRule
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this reviewResponded February 17, 2014

We enjoyed having you and we hope you returned home with some wonderful memories of your stay at The Ritz-Carlton, Laguna Niguel. We look forward to welcoming you back soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Laguna Niguel

Address: 1 Ritz Carlton Dr, Dana Point, CA 92629
Phone Number:
Location: United States > California > Orange County > Dana Point
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Dana Point
#2 On the Beach Hotel in Dana Point
#2 Business Hotel in Dana Point
#2 Green Hotel in Dana Point
#3 Family Hotel in Dana Point
Price Range: $535 - $928 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Laguna Niguel 5*
Number of rooms: 396
Official Description (provided by the hotel):
Experience luxury coastal living at The Ritz-Carlton, Laguna Niguel, a resort in Dana Point, California situated high on a seaside bluff overlooking the Pacific Ocean, and offering a relaxed Southern California vibe near Laguna Beach, Los Angeles and San Diego. ... more   less 
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Also Known As:
The Ritz-Carlton Laguna Niguel Hotel Dana Point
Ritz Dana Point
Ritz-Carlton Dana Point
Ritz Carlton Laguna Niguel

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