This is a beautiful hotel atop a cliff overlooking a wonderful beach. There is easy beach access and the sand appears "combed" to keep it clean of most ocean debris. Lots of surfers, but not over crowded.
I am a Marriott Rewards Platinum Elite, and booked the one night stay using 50,000 Marriott Rewards points. We were booked into a garden view room but given an ocean view (one level upgrade as is standard). I was not greeted as a Platinum Elite and when I inquired about if the 1,000 points of the welcome gift would post to my account, the check in clerk looked at me like he had no idea what that was.
I requested a late checkout as is standard for a Platinum Elite, but was told I could not have one. When I clarified via the Marriott Rewards Terms and Conditions, the concierge was unfamiliar with the benefit. I asked for the hotel general manager to call me and discuss, which they said would be no problem, but they never did call.
We only stayed one night, checking in at 4p and out at 12p (so 20 total hours), but were charged two days of Valet parking, at $35 each. My definition of a day is 24 hours, theirs is whatever gets them the most fees.
All in all, it was a nice stay, but service in these instances and others was not what I would expect from a Ritz Carlton.
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Priceline, Hotwire, TripOnline SA, Agoda, Travelocity, Orbitz, Marriott, Otel, Odigeo and Jetsetter so you can book your The Ritz-Carlton, Laguna Niguel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- The Ritz-Carlton Laguna Niguel Hotel Dana Point
- Ritz Dana Point
- Ritz-Carlton Dana Point
- Ritz Carlton Laguna Niguel