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“Fabulous stay at Laguna Niguel”

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The Ritz-Carlton, Laguna Niguel
Ranked #2 of 12 Hotels in Dana Point
Certificate of Excellence
GreenLeadersBronze level
Montreal, Canada
Level Contributor
52 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Fabulous stay at Laguna Niguel”
Reviewed September 7, 2013 via mobile

We have been Laguna lovers for a long time but nothing equals the feeling of bring pampered and well looked after by everyone at this resort. Excellent service wherever you are! Smiles, kindness etc. beautiful beach at Monarch Bay with all services and facilities. The setting of this hotel is so gorgeous. It is wonderful for walking, reading ( lounge chairs everywhere), jogging or relaxing. Full service spa for those who are inclined. Excellent concierge service. Would return in a minute. Money well spent. Beautiful memories.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank arlenes44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review, September 9, 2013
It warms our hearts to know you took home some wonderful memories after staying with us. It is our highest mission to provide the finest service and facilities while creating an experience that will never be forgotten. We look forward to your next visit!
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2,065 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (553)
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English first
Houston, Texas
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 6, 2013

They provided excellent services, from the Valet, Pool Attendants, Fitness Center staff to Housekeeping.
The only negative comment that I can say is, my sisters and I asked for a room close to each other. I was told that they had put us on the same floor. When we got to our rooms, sure we were on the same floor but I was on the other side of the building. We were really annoyed but since we were in a hurry and had to unpack and get ready for a wedding rehearsal , we just left it as it is.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EmerinandMe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review, September 9, 2013
Thank you for staying with us. We hope the wedding was spectacular! We hope to welcome you back again for some rest and relaxation soon.
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Beecharmer1982
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed September 5, 2013 via mobile

I travel quite a bit, and have stayed in a fair share of luxury hotels. My husband and I are in our mid-thirties and recently visited Laguna Niguel for a work trip.

The location of this hotel was amazing. But the rooms resembled any other so-so hotel I've stated in previously. Not what I was expecting for the "Ritz-Carlton". And certainly not worth what we paid for to stay there.

The service was great. The food in each of the restaurants was great. And the views were amazing.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Beecharmer1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review, September 6, 2013
Thank you for staying with us. It was a pleasure having you. We are delighted you enjoyed our service, facilities, and magnificent surroundings. We hope to have the opportunity to be of service to you again in the future.Thank you again for staying with us.
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Seattle, Washington
Level Contributor
126 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed September 4, 2013

We received impeccable service at this Ritz-Carlton, from the valet, to the front desk and on with every staff person we encountered. People were warm, helpful, courteous. This is a smaller hotel than at other properties. The coastal views were lovely - with great sunsets. The food was not as good as some of their other properties. This is a nice location south of Laguna - and the traffic, but close enough to enjoy restaurants and beaches from San Clemente to Newport.

Room Tip: If you want a coastal view, be sure to ask for it. Many rooms at this location have garden or pool...
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  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank APBowen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review, September 6, 2013
Thank you for staying with us. We enjoyed having you. We look forward to creating more wonderful memories for you in the future. And of course, we will always have those gorgeous sunsets!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newport Beach, California
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 4, 2013

My husband and i spent three nights at the Ritz Carlton, Laguna Niguel CA. Unfortunately a complimentary upgrade was unavailable;however, the hotel graciously wavied our parking fee and sent champage and chocolate covered strawberries to our room. The staff went out of their way to be gracious. My husband had forgotten to make reservations for our anniversary dinner;however, both of the upscale resturants went out of their way to accomidate us. We chose the steak house. We were led to a table strewn with rose petals. The food,esp. the steaks, was outstanding. The service and the complimentary dessert were top drawer. The pastry chef at the hotel is incredible. Every pastry we tried was delicious. The food throughout the hotel was well prepared and imaginative. Definitely a notch above ususal hotel fare. Even though the weather was less than perfect, the service and environment made up for it. Our only downside occurred on our first full day at the resort. Housekeeping failed to make up our room unitl close to 5 PM and only after my husband contacted the front desk. Due to the inclimate weather, we spent a good part of the day in the lobby and coffee shop. Other than this instance the house keeping was on top of it. While checking out, I mentioned the incident to the front desk,an immediate adjustment was made to our bill. We would definitely return. The more casual atmosphere that has emerged since we last visited the hotel and it is much more insinc with today's way of living.

Room Tip: Would suggest rooms in the wing next to the smaller pool
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  • Stayed August 2013, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank GlenOM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review, September 6, 2013
Thank you for staying with us and Happy Anniversary! Our outstanding team of ladies and gentlemen thrive on provide unique, memorable and personable experiences for our guests especially when celebrating a special occasion. We look forward to spending many more with you in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burbank
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 3, 2013

I've stayed at this hotel twice, and it's easy to get lost in its ambience and imagine extended stays. Sitting in the outdoor lounge area overlooking the magnificent Pacific Ocean view, a drink in hand at sunset, can put you in a dreamy mood that you won't want to end.

The staff is flawless and thoughtful. Forget your smartphone or computer charger? No problem. This might seem normal in a luxury hotel, but uniformly, the way your needs are met are the best it can be. Whether you want a great place for a business conference or just the perfect southern California getaway, this is the place.

Room Tip: Oceanside if you can.
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  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Skip P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review, September 6, 2013
Thank you for staying with us and sharing your experience. It is easy to enter a dream-like state of minid when you are a guest at The Ritz-Carlton, Laguna Niguel. Our highest mission is to not only meet your expectatoins but to exceed them. And add in our magnificent surroundings...it's a homerun!
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Amsterdam, The Netherlands
Level Contributor
117 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed September 1, 2013

Although a beautiful located resort we were quite disappointed. The rooms are a bit out of date and the shower really needs to be replaced. But most shocking was the food. The fist evening it was almost impossible to get some food, and the food we were served was really disappointing. Beef well done (?!), over salted, coffee ? expresso not the real thing but cheap machine stuff (what is management doing in this place, penny wise, pound foolish?), later that week we experienced omelets with too much cheese, a feta salad which hardly any feta (I think it was prepared for the rabbits in stead of guests) etc.
Staff is very friendly, and we got the impression they are also unhappy what is happening in this place.
But it is possible to have dinner in place like Watermark which is outstanding.

Room Tip: Very remoe of Laguna Beach
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Willem G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review, September 3, 2013
We thank you for your visit and your time in posting a review. On behalf of all our ladies and gentlemen, we strive to provide the finest personal service and facilities for all of our valuable guests
and we apologize if we failed to exceed your expectations. We hope to have the opportunity to regain your faith in our resort in the near future. Please contact the Executive Office directly if we may be of assistance.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Laguna Niguel

Property: The Ritz-Carlton, Laguna Niguel
Address: 1 Ritz Carlton Dr, Dana Point, CA 92629-4205
Phone Number:
Location: United States > California > Orange County > Dana Point
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Dana Point
#1 On the Beach Hotel in Dana Point
#2 Business Hotel in Dana Point
#2 Green Hotel in Dana Point
#3 Family Hotel in Dana Point
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, Laguna Niguel 5*
Number of rooms: 396
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Also Known As:
The Ritz-Carlton Laguna Niguel Hotel Dana Point
Ritz Dana Point
Ritz-Carlton Dana Point
Ritz Carlton Laguna Niguel

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