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“Fabulous hotel” 5 of 5 bubbles
Review of The Ritz-Carlton, Laguna Niguel

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The Ritz-Carlton, Laguna Niguel
Ranked #2 of 12 Hotels in Dana Point
Certificate of Excellence
GreenLeadersBronze level
Pelham, Alabama
Level Contributor
40 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Fabulous hotel”
5 of 5 bubbles Reviewed August 3, 2013 via mobile

Concierge Samantha took great care of us with a car, recommendations & more. Our ocean view room was spotless and taken care of perfectly. Wish the outdoor bar with fire pits stayed open past 10 PM. This is our second stay and we will be back.

Stayed August 2013, traveled on business
Helpful?
1 Thank Randy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review, August 5, 2013
Thank you taking the time to commend Samantha and all our ladies and gentlemen for the experience we created for you. We are delighted you enjoyed your stay with us and look forward to welcoming you back again very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,967 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (535)
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English first
Spokane, Washington
Level Contributor
91 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed August 1, 2013

I was at this property for a conference and it was fantastic. The property has a very secluded feel to it despite being a short distance away from the action of Dana Point / Laguna. Nice pathways to the beach. Easy walk (2 miles) to the harbor. Enjoyed the balcony that overlooked the ocean. The design was minimalist, nothing to overwhelming. I expected a little more decadence for being a Ritz-Carlton. Excellent restaurants on the property. Only complaint was I had a terrible time getting consistent cell phone reception within the room. I would definitely stay here again hope I get the opportunity to do so soon.

Room Tip: I gave the check-in clerk $20 for an upgrade to a ocean view room.
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  • Stayed May 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank BossHog0113
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review, August 5, 2013
It was a pleasure having you with us! We hope you have a chance to return for a non-business related trip soon. We are glad you enjoyed the true ambiance of our natural surroundings. We look forward to creating another memorable experience for you in the near future. Thank you for choosing The Ritz-Carlton, Laguna Niguel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, NV
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed July 30, 2013

While it has a beautiful building and grounds and all of the staff were very friendly; truthfully, I was not overwhelming impressed with the service. Upon check-in (and after calling previously in the week to confirm) the front desk assured me that all feather and goose down had been removed from the room (I am highly allergic). When we went to the room, none of it had been removed. We only had a bit of time to get ready before dinner so having to deal with this issue was very annoying. And speaking of dinner, we had requested a cab 45 minutes before we needed it. Upon our arrival at 5 pm for our cab, we were informed it hadn't been called, but one cab had showed up at 5:10 and we could share it with two other people - thus making us late for our dinner reservations in Laguna. And being late seems to be a problem for room service too - I was told that our breakfast would arrive by 9:10 and it didn't show up for another 10 minutes without any reason or apology.
I also was startled to see our amenities (shampoo, lotion, etc.) were all already opened - the seal was broken on all except the mouthwash.
Lastly, I had reserved the romance package which included champagne and strawberries upon arrival. And of course that was not there either upon checking in to our room. As it was meant to be a surprise for my husband, I was very upset to see the note at the door later that night saying we couldn't deliver your amenity which meant I had to explain what amenity and then go to the front desk the next day to request that it be delivered during our dinner at Raya. We were gone for 2.5 hours, and yet it still wasn't delivered. So back to the front desk again...
If this was a lower end hotel, I would overlook these items, but this was the Ritz so I found it disappointing. And in spite of all these problems, no one ever even offered to comp us a cup of coffee. Just profuse apologies which at first is nice but then ring hallow.
Direct beach access was the number one reason why I selected this Ritz though and it was short notice so most everything else was booked already. We still had a great time, and the food and views were amazing. It is a beautiful property in a great location but just beware that that the service is not what you might expect from a Ritz.

Room Tip: The other comments about the main guestrooms' showers are true. Water pressure is not great and...
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  • Stayed July 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Amy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review, July 31, 2013
Thank you very much for your detailed feedback. We are always grateful to hear from our guests and
we receive all comments and concerns constructively. We apologize for our service inconsistencies and have taken them to heart. We are always saddened to learn we have not provided the most excellent service possible. We strive each day to exceed our guests' expectations and offer exceptional experiences. If you wish to discuss your visit with a member of our executive team, please reach out to the hotel directly. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
144 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 bubbles Reviewed July 29, 2013

We come back every year for a conference in July and the Ritz never disappoints. For me, sitting in an adirondack chair with a book, on the grass on a cliff overlooking the beach is always the highlight of my stay. The creative and beautiful lobby floral arrangements is something I always look forward to before we arrive. The cliff location with beautiful beach view really makes this hotel special!

Stayed July 2013, traveled on business
Helpful?
2 Thank Gloria L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review, July 31, 2013
We enjoy having you visit us each summer! It is so peaceful on our adirondak chairs overlooking the Pacific Ocean. Thank you for embracing our ambience and we look forward to surprising and delighting you each time you visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Level Contributor
86 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
3 of 5 bubbles Reviewed July 29, 2013

Been coming here, off and on, for 20 plus years. Changes have never been anything but 'how could we generate more revenue out of this property?' Three things make a great hotel - location, physical offerings, and service. This hotel could not be a better location. A+. The hotel is dated, cold and the rooms are worn out. No water pressure, thin walls - really thin. Small standard rooms (we've stayed at suites before), noisy HVAC. Overpriced and underwhelming food offerings. Ah, but the service? Cold from many young staffers. Older legacy Ritz folks better but sad. Morale is horrible. Policies such as asking for our room and name before any meal makes you feel like another attendee at a convention. Food trays left too long in hallways. It goes on and on. Like an overpriced Hyatt hotel. The views are phenomenal though. So visit from the St Regis or Montage on a day trip. Give your thousands to charity.

  • Stayed July 2013
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank golflefty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review, July 31, 2013
On behalf of our resort and brand, we thank you for your feedback. It is always a pleasure to hear from our valuable guests. Our ladies and gentlemen strive to provide the most attentive and exceptional service that we have built a legacy on. They take great pride in working for The Ritz-Carlton Hotel Company. We hope to have an opportunity to provide you with your next luxury experience or one in the near future. We would welcome the opportunity to discuss your visit further. If this is of interest to you, please reach out to the Executive Office directly. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Palm Beach, Florida
Level Contributor
43 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed July 27, 2013

After a slight stumble when we first arrived, this property proved why people rave about it. From a marvelous greeting from the Valet & Bell staff, to Samantha at the front desk, and perhaps the greatest Club Lounge staff on the planet, including Colleen, they worked to make us comfortable. Club floor food and beverage was great, nice breakfast selections, light lunches and dinner, and decadent evening desserts. The staff made us feel comfortable and appreciated. It was a bit cool for the beach, but the pool was amazing, our server Shea was sweet and prompt!

Wish we had spent our entire vacation there! Location, location, location cannot be beat!

Room Tip: Club Level, Ocean view
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  • Stayed July 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MadhatterFL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review, July 29, 2013
We wish you would have spent your entire vacation here too! Thank you for visiting us.
Our highest mission is to ensure your comfort and exceed your expectations. We look forward to welcoming you back for your next vacation!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
49 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed July 27, 2013

Love love this restaurant - came here in March for dinner and it did not disappoint. The food is divine so was the service. Was here 2 years ago and although the name has changed - the quality is still tops! Dana Point Ritz Carlton is the best in class.

  • Stayed March 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank HolidayFun2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review, July 29, 2013
We hope you had the opportunity to experience each of our wonderful dining options during your visit. Thank you for choosing The Ritz-Carlton, Laguna Niguel and we look forward to welcoming you back again very soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Laguna Niguel

Property: The Ritz-Carlton, Laguna Niguel
Address: 1 Ritz Carlton Dr, Dana Point, CA 92629-4205
Phone Number:
Location: United States > California > Orange County > Dana Point
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Dana Point
#1 Romantic Hotel in Dana Point
#2 Business Hotel in Dana Point
#2 Green Hotel in Dana Point
#3 Family Hotel in Dana Point
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, Laguna Niguel 5*
Number of rooms: 396
Reservation Options:
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Also Known As:
The Ritz-Carlton Laguna Niguel Hotel Dana Point
Ritz Dana Point
Ritz-Carlton Dana Point
Ritz Carlton Laguna Niguel

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