This stay was a surprise for my girlfriend's birthday. From the first moment I walked into the lobby and was greeted by name I knew this hotel would provide the right touch. I advised the front staff of the occasion and was upgraded to an ocean view room. I went back to the beach where the birthday celebration was going on, and afterwards walked up the long road to the front of the hotel taking in the spectacular view - with the pretense of going to the bar for a drink. I ran into the same customer service manager who I had spoken to earlier on, and he had asked how we were enjoying our stay at the hotel. To be honest this was the best way I could have thought to break the surprise to my gf that we were spending the night! We opened the door to our room and were thrilled with the birthday card/gift and the truly magnificent view of the sunset over the Pacific. The pool was great, the roses in the lobby were truly amazing, and the service was top notch. The facilities were quite nice as well, big pool big hot tub, nice area. The spa was very nice as well, but to be honest it was a bit strange that there was no receptacle for towels so there was nothing to do but leave them on the ground...a bit strange. The sauna was not in good shape either and seemed like it was in desperate need of a renovation. Overall though a truly amazing stay. I would come back for sure.
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- Also Known As:
- The Ritz-Carlton Laguna Niguel Hotel Dana Point
- Ritz Dana Point
- Ritz-Carlton Dana Point
- Ritz Carlton Laguna Niguel