I've stayed here five or six times over the past 15 years and have always enjoyed myself. The location, as others have noted, is among the more beautiful spots in the USA, and I suspect it would be easy to enjoy while sleeping in a pup tent. This is clearly more than a tent, however, and there are expectations one has in staying at a R-C property; as with previous visits, my expectations were met. The staff are uniformly welcoming and friendly without being obsequious, and any request I made was responded to promptly. The rooms are well-furnished and comfortable, although as the title of the review implies some upgrades might be in order, notably the carpet. The hotel has noted that it is addressing this. I should mention that I arrived very early in the morning yet they were able to make a room available; they took it one step further when I followed the bellman in the opposite direction from where my meetings were being held and I commented that I'd like to be closer: he immediately called registration and they moved me to a room on the other side of the hotel. The catering and banquet service were excellent as to service and adequate as to food. Regarding eating in the hotel on my own, I would say that the view overwhelms the food and that the latter, while good, was of small portion and somewhat pricey, as were the wines by the glass. I solved the wine problem by drinking the truly excellent sangria which is featured in a video on the hotel's website and must be tried, although I can speak only to the red version. All in all, my stay was great, and the only nits to pick were the ones mentioned earlier. I might not have mentioned them at another hotel chain not of this calibre, but when you hold yourself out to be superlative that's the standard by which you're judged.
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- Also Known As:
- The Ritz-Carlton Laguna Niguel Hotel Dana Point
- Ritz Dana Point
- Ritz-Carlton Dana Point
- Ritz Carlton Laguna Niguel