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“A+experience”

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Best Western Plus Marina Shores Hotel
Ranked #4 of 12 Hotels in Dana Point
Certificate of Excellence
Walnut Creek, California
Level 1 Contributor
3 reviews
3 hotel reviews
“A+experience”
Reviewed December 3, 2013

This past week we had the opportunity to experience first class treatment from Leslie and the staff at best western marina shores in Dana point. They were attentive and always had a smile. The hotel had been renovated and upgraded in the past year. It shows in the rooms bathrooms everywhere.
The hotel rate is reasonable and comes with breakfast. Its also very close to the beach and surrounded with restaurants. I know where I will be staying the next time around. The Best Western Marina Shores for sure.

  • Stayed November 2013, traveled with family
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Helpful?
Thank roopa s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter C, General Manager at Best Western Plus Marina Shores Hotel, responded to this review, January 5, 2014
Like I said to Harshal in the earlier review, it was the committed involvement and communication during the planning and coordinating stages that allowed us to service your wedding group so flawlessly. You were wonderful people to work with and it was truly a pleasure to be a part of your wedding experience.
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607 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (89)
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English first
Santa Clarita, California
Level 6 Contributor
331 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
Reviewed December 2, 2013

First it is pet friendly but there is a $20 fee per night for your pet. There is a $10 nightly parking fee but if you are a senior and a member of AARP it is waived. In a great location on Pacific Coast Highway and near the marina. Breakfast buffet was a step up from the norm with eggs and potatos and a meat. Hotel was very clean and the rooms were very nice. Had a coffee maker and a college size refrigerator. Bathroom is a little tight but everything was clean and appeared new A year ago this was the Holiday Express and it appears a lot has been upgraded. Bed was great and climate control was good. If you are going to stay in the Dana Point area I would highly recommend staying here. They even have a lower level for parking and an elevator to take you to your floor.

Room Tip: Front rooms face highway and back although not scenic appeared quieter so go for back rooms
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  • Stayed November 2013, traveled with family
    • Value
    • Location
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Helpful?
Thank Charlie V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter C, General Manager at Best Western Plus Marina Shores Hotel, responded to this review, January 5, 2014
We're glad you enjoyed your stay and thank you for pointing out the improvements since our property-wide renovations. We love our senior citizen visitors and are happy to pass on the savings of discounted room rates and free parking. Hope to see you again!
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Chicago, Illinois
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 25, 2013

Where to even begin?? My (now) wife and I just had our destination wedding at the Ritz-Carlton in Dana Point this past Saturday and we setup a block of rooms there and at the Best Western to allow our guests to choose whichever place they wished to stay. Though the Best Western was obviously a cheaper option, it was no less fantastic in every way! I came into town on Wednesday along with most of my immediate family and so we stayed at the Best Western until the day before the wedding. Leslie (the Sales & Marketing Director) graciously allowed us to use one of the hotels business conference rooms for a religious ceremony which took place on Thursday afternoon. The breakfast (included with our rate) was delicious, the rooms were impeccably clean, the maids were attentive and came to service our rooms by 11am each day and the rest of the staff were tremendously friendly, helpful and respectful to each of our guests (you can imagine that a crowd of people coming from Toronto are going to know very little about the surrounding area in Dana Point, but the staff helped guide people all weekend!). In addition, there were some fantastic restaurants that were just a short walk away. Overall, my wedding week was perfect and the Best Western played no small role in ensuring that the guests who stayed there had a great time as well.

For anyone who is visiting Dana Point, I highly recommend staying here. It's in a great location within the city, the rates are very affordable, the staff is friendly and your sleep will be comfortable. What more do you need?

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Harshal S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter C, General Manager at Best Western Plus Marina Shores Hotel, responded to this review, January 5, 2014
Thank you so much for the glowing review! We're so glad that your wedding was such a huge success and that the Marina Shores Hotel played such a key part. Giving credit where credit is due, the secret to servicing a group as large as yours lies in communication and we appreciate how closely you worked with us in setting everything up in advance. Even before you posted this review, Leslie raved about how wonderful you were to work with.

Congratulations on your marriage and we all wish you and your bride many years of happiness ... and of course great memories of this once in a lifetime event and the role we had the honor of playing.
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Calgary, Canada
Level 4 Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 19, 2013

Stayed here in October. Got a great room rate as we booked way in advance. Could not get our room serviced every day even though we put the sign on the door. When we asked about it, Alex M. at the front desk said that the reason was because we got such a great room rate, our room would not get serviced every day. We were lucky if we had the room cleaned every other day, most of the time it was every third day. We had to make a bar of soap last for a week.

  • Stayed October 2013, traveled with family
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Review collected in partnership with Best Western

Helpful?
2 Thank FearsomeInlet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter C, General Manager at Best Western Plus Marina Shores Hotel, responded to this review, January 5, 2014
Please accept my deepest apologies for the service issues you experienced during your stay. Due to a clerical error, your room was listed as a weekly rate which allowed for housekeeping service every other day. The issue has been reviewed with the desk staff and they wanted me to pass along their regrets for the mistake. The Marina Shores has built our reputation on having extremely clean rooms in addition to a very friendly and accommodating staff, so an oversight like this hits to the core of our service philosophy.
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California
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed November 10, 2013

We stayed here for one night last month and found the hotel and the room to be more than we had anticipated. The bathroom was unbelievable with steps up to the tub and a separate make-up area complete with lighted mirror and a television. The front desk staff was friendly and helpful and suggested a restaurant within walking distance that was fabulous. We would definitely stay here again.

  • Stayed October 2013, traveled with family
    • Value
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Helpful?
1 Thank islandlovers9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter C, General Manager at Best Western Plus Marina Shores Hotel, responded to this review, November 15, 2013
Sounds like we upgraded you to one of our King Whirlpool Suites ... a little piece of affordable heaven in the midst of an expensive tourism area, wouldn't you say? Glad you enjoyed your stay. Make sure to tell your friends - the Marina Shores is a great value and a great facility for anyone traveling to Dana Point.
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Seoul, South Korea
1 review
Reviewed November 3, 2013

Stay here on my business trips. The staff is kind and professional. The room is great for the amount I paid. The hotel is busy on the weekend because it's close to Dana Point Harbor, but during weekdays, it's perfect for business travel.

  • Stayed October 2013, traveled on business
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Review collected in partnership with Best Western

Helpful?
Thank Jin P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter C, General Manager at Best Western Plus Marina Shores Hotel, responded to this review, November 15, 2013
Hi Jin! Glad to have you as a regular. Yes, you hit it right on the head - we are a great hotel for business travelers during the week as well as the leisure folks on the weekends. Our large rooms, desk area and free WiFi makes it so our guest rooms can double as a private office. Thanks for the feed back and look forward to seeing you again!
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Plymouth, Michigan
Level 6 Contributor
294 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
Reviewed October 18, 2013

We just had a whirlwind 3-night trip to California, staying in this hotel. It is very nice, though right off of a main street. We kept the fan on all night so were not disturbed by the traffic noise. The room was nice, with a partial ocean view. There are rooms on the third floor with better ocean views - I wish I had called to ask to get one of those rooms. The walk to the ocean takes about 5-10 minutes depending on how fast you walk. To the marina, it's more like 10-15 minutes walk. Not bad. I agree with other reviewers that there is not nearly enough seating for breakfast. Clearly, they need more tables! The free breakfast was excellent, though. There were eggs, potatoes and meat everyday, plus the usual muffins, toast, yogurt, etc. We would definitely stay again.

Room Tip: Call ahead and ask for a room with a better ocean view
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MichiganMelissa04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter C, General Manager at Best Western Plus Marina Shores Hotel, responded to this review, October 20, 2013
We're glad you enjoyed your time with us, but I would like to clarify the "ocean view" idea for other readers. There are other, much more expensive hotels down on the marina with real ocean views. In fairness to our customers, we don't want to give anyone the impression that we have the view they do - even from the third floor, it is more of an ocean "peek" through the palm trees across the street. We do stress our convenience to the harbor and the beach ... five to ten minutes of walking will save guests plenty of money if they stay with us.
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Additional Information about Best Western Plus Marina Shores Hotel

Property: Best Western Plus Marina Shores Hotel
Address: 34280 Pacific Coast Hwy, Dana Point, CA 92629-2824
Phone Number:
Location: United States > California > Orange County > Dana Point
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Dana Point
#1 Business Hotel in Dana Point
#2 Family Hotel in Dana Point
#4 Romantic Hotel in Dana Point
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Plus Marina Shores Hotel 2.5*
Number of rooms: 86
Official Description (provided by the hotel):
Welcome to the Best Western Plus Marina Shores Hotel - Dana Point Harbor - Doheny State Beach. Conveniently located on Pacific Coast Highway and minutes from Laguna Beach, San Clemente, San Juan Capistrano, Camp Pendleton, the Ritz Carlton, St. Regis, and the Montage Resort and Spa. Our AAA rated hotel features 34 comfortable two-room suites with partial ocean views from their balcony and 8 spacious king suites with whirlpool tubs for two. All rooms (with the exception of ADA Rooms) have jetted tubs with showers. All rooms have two phones with voice mail; one with speaker. We are conveniently located 1 block from Dana Point Harbor and Doheny State Beach. Our area is known for its fine beaches, recreational activities, specialty shops, restaurants and fine art galleries. Whale watching excursions are offered in Dana Point Harbor during the California Gray Whale migration. The hotel is located just two miles from both San Juan Capistrano and San Clemente, four miles from Laguna Beach. Weekly rates available based on a 7 night stay. Contact the hotel directly for details and rates. ... more   less 
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Also Known As:
Holiday Inn Express Dana Point Harbor - Doheny Beach Hotel Dana Point
Holiday Inn Dana Point
Dana Point Holiday Inn

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