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“Great location at a fair price!”

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Best Western Plus Marina Shores Hotel
Ranked #3 of 12 Hotels in Dana Point
Certificate of Excellence
Reviewed July 8, 2013

We were in town for a wedding near Dana Point and this hotel was nicely priced and excellently located. We could walk to everything- beach, shops, restaurants. They also offered a free breakfast which is always a nice plus. The room was large, quiet and fairly clean. I thought the beds were super comfortable (and I'm pretty particular about that!) The one negative was that the housekeeping staff forgot to clean our room one day.

Room Tip: We stayed on the first floor- thank goodness we did, because the elevator was broken for a day and a...
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  • Stayed: July 2013, traveled with friends
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Thank JanetRD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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602 - 608 of 668 reviews

Reviewed July 8, 2013

I booked this hotel through Hotwire and was initially disappointed by what I got. I have not stayed in a 3 star and only searched since there were no 4 stars available for my dates by the beach. When we arrived the location was perfect.. right on PCH and across from many food options. The room was nice and clean. Check in was smooth, but $10 for parking a night seemed odd considering it was not really even covered and this is a BW. I would recommend it and think that for a beach hotel it is a good option. The pool is a joke however and desperately needs a cleaning. Also, the beds were kinda hard. Other than that it was an overall good experience.

  • Stayed: July 2013, traveled with family
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Thank Ashley R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 6, 2013

The location was great and the room was oversized. Perfect for a family with little ones. The hotel was quiet and the room was clean.
I went to use the Jacuzzi tub and found it smelled like old eggs. I did not continue the bath. Seems like house keeping needs to flush some bleach through the jets?

The free breakfast was mediorcre as it was standard hotel fair. Cold everything but included in room charge.

Will stay again when in area

  • Stayed: June 2013, traveled solo
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1  Thank brwneyes79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter C, General Manager at Best Western Plus Marina Shores Hotel, responded to this reviewResponded July 8, 2013

Very sorry to hear about your experience with the jetted tub. We try to flush all the jets at least three times a year, so this was quite a surprise. The hotel has a very rigorous preventative maintenance program in place - partially because of the hard water issues here in Dana Point and it's something we strive to keep on top of.

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Reviewed July 3, 2013

  • Stayed: June 2013, traveled on business
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Review collected in partnership with Best Western
Thank Robert C
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed June 11, 2013

We have stayed at this hotel several times before when it was a Holiday Inn Express, and the Remodel of this property has been GREAT! The staff are very friendly and accomodating, they even dressed up especially for the weekend event going on which was the annual Doheny Blues Festival, so all the staff were wearing "Blues Brothers-style" attire and playing blues music to get everyone in the mood, which we all thought was very cool!
As for negative comments about the parking...Every Hotel in the area charges for parking that much or more, that's life! So this is not a surprise.
The hotel is right across the street from the beach, a short stroll, but there are huge trees in the viewing way, some rooms have somewhat of a view, some don't, I don't think the hotel even advertises "views".
The hotel is within walking distance of many very good restaurants, near the marina, as well as fast food restaurants across the street.
Nice two room suites have been upgraded to include granite countertops, and they all have refrigerators, sinks, microwaves, and whirlpool tubs, (if you go for that). All the furniture has been upgraded, the balconies all now have furniture, so you can sit outside and enjoy the sunshine, and also new air conditioning systems for the rooms too. All two room suites, have two sizeable flat screen TVs too! So dad can get up in the morning and watch tv and mom can sleep in late in the bedroom....or vice versa! There is a free buffet breakfast on the weekends, but plan on eating elsewhere, it's really not great, just accomodating.

Room Tip: Ask for the second floor two room suites. We usually sleep with the a/c on to avoid the street noise...
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  • Stayed: May 2013, traveled as a couple
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1  Thank Maria44Tucson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter C, General Manager at Best Western Plus Marina Shores Hotel, responded to this reviewResponded July 8, 2013

So glad you enjoyed your stay. The Doheny Blues Festival is always one of the highlights of our summer. Jake and Elwood send their best and hope to see you again next year!

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Reviewed June 3, 2013

I am really disappointed in the service my girlfriend and I got when we stayed in this hotel.
Everything seemed fine when we got there, front desk was friendly but then we got to our room and it smelled like someone was SMOKING in the room! (non smoking hotel) we went to the front desk to tell them so they can take care of it and they said they will send a machine to take out the smell.... (they didn't even offer to move us to a new room) we waited and waited and it never showed up. We didn't want to deal with talking to them anymore so we dealt with the smell. We stayed two nights and not once did they ask us about it or bring the dam machine to take out the smell!!! Even the next morning we can still smell the smoke!!! Not staying here again!!!!

also if you check in on yelp you get a free night for parking. I showed them that and the guy at the front desk said okay I will take care of that... when i check my account statement at the end of the month I was charged for parking!!!

  • Stayed: April 2013, traveled as a couple
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Thank Aaron_P_1989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter C, General Manager at Best Western Plus Marina Shores Hotel, responded to this reviewResponded July 8, 2013

Very sorry to hear about the service failing at the hotel and I assure you I will look into why the ozone machine was never brought up for you. The desk couldn't offer to move your room because we were sold out the two nights you were here, but we certainly should have been able to take care of the smoke smell. Yes, we are a smoke free property and we do have the equipment to remove almost any odor in a room. Regarding the parking charge, I contacted Orbitz and asked them to get ahold of you and advise that the charge has been refunded. I hope you will reconsider staying with us again and giving us a chance to show you what a REAL Marina Shores Hotel stay is like.

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Reviewed May 30, 2013

No view from the 2nd floor (except of McDonalds across PCH). Didn't use the hotel's internet, because our computers connected automatically to McDonald's. Room keys didn't work most of the time (put it in and take it out at least 5 times before the door unlocks). Parking was $10; I wish hotels would just raise the room rate instead of adding fees. Don't plan on sleeping late because of traffic noise from the Pacific Coast Highway. No microwave in room.

On the plus side: Bed was comfortable. Breakfast was good and the attendant didn't rush us out. Dana Point Harbor is nearby, so be sure to walk around the docks at the Ocean Institute, see the tall ships, and watch the ocean waves from benches high above the spray.

  • Stayed: May 2013, traveled as a couple
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Review collected in partnership with Best Western
2  Thank kdm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Marina Shores Hotel

Address: 34280 Pacific Coast Hwy, Dana Point, CA 92629-2824
Phone Number:
Location: United States > California > Orange County > Dana Point
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Dana Point
#1 Best Value Hotel in Dana Point
#2 Family Hotel in Dana Point
#4 Romantic Hotel in Dana Point
Price Range: $104 - $197 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Marina Shores Hotel 2.5*
Number of rooms: 86
Official Description (provided by the hotel):
Welcome to the Best Western Plus Marina Shores Hotel - Dana Point Harbor - Doheny State Beach. Conveniently located on Pacific Coast Highway and minutes from Laguna Beach, San Clemente, San Juan Capistrano, Camp Pendleton, the Ritz Carlton, St. Regis, and the Montage Resort and Spa. Our AAA rated hotel features 34 comfortable two-room suites with partial ocean views from their balcony and 8 spacious king suites with whirlpool tubs for two. All rooms (with the exception of ADA Rooms) have jetted tubs with showers. All rooms have two phones with voice mail; one with speaker. We are conveniently located 1 block from Dana Point Harbor and Doheny State Beach. Our area is known for its fine beaches, recreational activities, specialty shops, restaurants and fine art galleries. Whale watching excursions are offered in Dana Point Harbor during the California Gray Whale migration. The hotel is located just two miles from both San Juan Capistrano and San Clemente, four miles from Laguna Beach. Weekly rates available based on a 7 night stay. Contact the hotel directly for details and rates. ... more   less 
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Also Known As:
Holiday Inn Express Dana Point Harbor - Doheny Beach Hotel Dana Point
Holiday Inn Dana Point
Dana Point Holiday Inn

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