I am really disappointed in the service my girlfriend and I got when we stayed in this hotel.
Everything seemed fine when we got there, front desk was friendly but then we got to our room and it smelled like someone was SMOKING in the room! (non smoking hotel) we went to the front desk to tell them so they can take care of it and they said they will send a machine to take out the smell.... (they didn't even offer to move us to a new room) we waited and waited and it never showed up. We didn't want to deal with talking to them anymore so we dealt with the smell. We stayed two nights and not once did they ask us about it or bring the dam machine to take out the smell!!! Even the next morning we can still smell the smoke!!! Not staying here again!!!!
also if you check in on yelp you get a free night for parking. I showed them that and the guy at the front desk said okay I will take care of that... when i check my account statement at the end of the month I was charged for parking!!!
- Official Description (provided by the hotel):
- Welcome to the Best Western Plus Marina Shores Hotel - Dana Point Harbor - Doheny State Beach. Conveniently located on Pacific Coast Highway and minutes from Laguna Beach, San Clemente, San Juan Capistrano, Camp Pendleton, the Ritz Carlton, St. Regis, and the Montage Resort and Spa. Our AAA rated hotel features 34 comfortable two-room suites with partial ocean views from their balcony and 8 spacious king suites with whirlpool tubs for two. All rooms (with the exception of ADA Rooms) have jetted tubs with showers. All rooms have two phones with voice mail; one with speaker. We are conveniently located 1 block from Dana Point Harbor and Doheny State Beach. Our area is known for its fine beaches, recreational activities, specialty shops, restaurants and fine art galleries. Whale watching excursions are offered in Dana Point Harbor during the California Gray Whale migration. The hotel is located just two miles from both San Juan Capistrano and San Clemente, four miles from Laguna Beach. Weekly rates available based on a 7 night stay. Contact the hotel directly for details and rates. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Best Western, Hotels.com, Travelocity, Expedia, Orbitz, Cancelon, Priceline, Hotwire, TripOnline SA, Cheap Tickets, getaroom.com and HotelQuickly so you can book your Best Western Plus Marina Shores Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Inn Express Dana Point Harbor - Doheny Beach Hotel Dana Point
- Holiday Inn Dana Point
- Dana Point Holiday Inn