My wife and I drove into town from Oregon and had no hotel reservations. We stumbled upon this hotel and went in to check prices and whether rooms were available immediately. The front desk woman quoted us a price of $129 for either a king room or room with two queens, and both types were available immediately. We chose the king room, gave her the credit card and filled out the registration slip. After taking our information and card to hold the room we were informed that the only room that was available immediately was a room with two queens. How unprofessional to state one thing and once payment is secured, reverse that statement. We took the two queens (same price, we're not picky) mainly because we wanted to shower and lay down asap.
The hotel is a long walk to the beach or a short drive...we drove and had a great time.
The room itself is outdated, the whole hotel is for that matter. There is only AC in the rooms so the hallways and lobby are stuffy and HOT! The room was clean enough, the bathroom was outdated but in working order.
The staff seriously lacked in customer service and professionalism. We checked out at 630 am for a long drive home and the front desk woman working at the time was less than professional to say the least. We had called the night before to request a AAA discount be added to our bill. This did not get done and the front desk lady in the morning made it seem like the world's biggest inconvenience to do this as we checked out. Get over it. It took her half an hour to do this, most of that time was spent in silence as she muttered to herself...talk about weird! Finally was done and we wanted to pay in cash...again, another 15 minutes and lots of muttering. She came out of the back with incorrect change twice.
The continental breakfast was as to be expected from a hotel of this quality, mediocre. The breakfast attendant was the only positive customer service experience we had the whole stay...and he didn't even speak english!
All in all, you get what you pay for. This hotel is outdated and tired with less than quality staff but serves its purpose...a place to stay that won't break the bank.
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- Also Known As:
- Dana Point Marina Hotel Dana Point