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“terrible customer service”

180blu at The Ritz-Carlton
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Ranked #8 of 146 Restaurants in Dana Point
Certificate of Excellence
Price range: $41 - $80
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Restaurant details
Good for: Scenic view
Dining options: Late Night, Reservations
Description: 180Blu is an oceanfront dining lounge featuring panoramic views of the Pacific Ocean and the blue skies across the horizon. Perched 150-feet above Salt Creek Beach, 180blu is the perfect Southern California experience to enjoy refreshing hand-crafted beverages, small plates from Raya and a little slice of heaven on earth!
Reviewed September 29, 2013

My boyfriend and I went to have a drink and watch the sunset. We walked in and about 3 servers saw us walk in, we sat ourselves and waited for someone to bring us a drink menu and a regular menu. All 3 servers walked passed us and not once were we acknowledge, not once did anyone say hello or even some one will be right with you. However we sat patiently waiting for about 15 minutes until someone finally approached us asking what we wanted to drink. We asked for a few drink options and the server said no we don't have that or we can't make that drink. I have never had to wait so long and had such horrible service anywhere. This kind of service was not expected out of a place with such high reputation of being 5 star. We expected the standard to be higher.

Thank BSCalderon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (195)
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145 - 149 of 195 reviews

Reviewed September 21, 2013

Drinks and food were certainly expensive, so I think I'd recommend going somewhere else for dinner and drinks first, then come over to 180blu just before sunset... enjoy the view and a drink or two more.

Absolutely the best, most romantic place to watch a sunset!

Thank OutdoorValleyForge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 7, 2013

We always stay at the Laguna Hills Marriott Resort and Spa but we love to go to the Ritz Carlton for the best view and really good food at 180Blu. Our waitress Nikki was such a sweetheart and a really good server as well. The hubby and I like to go on Fridays as they have sushi and this Friday did not disappoint. We ordered a few hands rolls and a specialty roll that was to spicy for me to enjoy and they automatically took it off the tab which was excellent customer service in my book. We also ordered the Chef's Grilled Cheese which was to die for!! Who knew bread and cheese could be so good!! They start you out with homemade potato chips which we ordered some blue cheese dressing to dip in which made it all the better. This is a must go to bar in Dana Point!!!

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Thank alligatorpgr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 4, 2013

Creative food, wonderful view, great service, upsclae to casual fare. wonderful place for brekfast, linch, dinner, a snack or dessert.

Thank GlenOM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 17, 2013 via mobile

Stayed at this Ritz property for four days and nights. Great location and the service is excellent. Beautiful views of the ocean and the property is maintained like Disney World.

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1  Thank Progolfer3777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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